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Resolving system problems
This guide describes how to use a variety of CallPilot resources to resolve system problems.
If you cannot resolve your problem with the resources described in this guide, see the following
documents:
• CallPilot Administrator's Guide NN44200-601
• CallPilot Troubleshooting Guide NN44200-700
Note:
For more details, see Resolving system problems on page 11.
Preparing for hardware or software maintenance
The CallPilot Installation and Configuration Task List NN44200-306 explains how to restart,
shut down, and power up the CallPilot server. You may be asked to perform one or more of
these tasks while maintaining your server.
Performing hardware maintenance
Performing hardware maintenance and mechanical assembly on page 79 explains how to
replace hardware components. For more details, see Replacing hardware components on
page 12.
Rebuilding the CallPilot system
When you purchase your CallPilot server, it is preinstalled with the operating system and
CallPilot server software. If your CallPilot server no longer functions because of a software
problem, you may need to reinstall the CallPilot software or rebuild the system.
To locate instructions for these tasks, see the CallPilot Software Administration and
Maintenance Guide .NN44200-600.
About this guide
10 Avaya CallPilot 202i Server Maintenance and Diagnostics December 2010