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installer
GIALIX 24 MA C -BC
manual
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30
6 - WARRANTY
• The tank is guaranteed against breakage for a period of
twenty (20)
years
(for the cast iron heating body) and for
three (3) years
(for
the steel heating body). The start date of the warranty is the date
of activation of the appliance if the warranty form was returned
to the manufacturer. In the absence of this document, the date of
manufacture will be used to determine the start date of warranty. If the
tank is broken, the whole appliance will be replaced.
• The spare parts (see list included in this document) are guaranteed for
a period of
two (2) years
starting from the date of activation of the
appliance if the warranty form was returned to the manufacturer. In
the absence of this document, the date of manufacture will be used to
determine the start date of warranty.
The appliance is guaranteed against all manufacturing defects,
provided that it was installed by a qualified professional using the
instruction manuals, the C 15-100 standard governing electrical
connections, and the hydraulic DTU 60-1 addendum 4 for domestic hot
water.
A defective part does not warrant the whole appliance being replaced.
The warranty is limited to parts which we identify as being defective
due to manufacturer defect.
If necessary, the part or product should be returned to the
manufacturer but only with prior agreement from the manufacturer’s
technical department. Labour, transport, and packaging costs are
the responsibility of the user. Repairs on a device will not result in
compensation.
The warranty on any replacement part(s) ends at the same time as the
warranty for the appliance.
The warranty only applies to the appliance and its components, and
excludes any part or installation external to the appliance: electric or
hydraulic.
The warranty will not apply in the absence of, or improper maintenance
of the appliance.
Regular maintenance of the appliance by a trained professional is
essential for ensuring sustained use and durability. In the absence of
regular maintenance the warranty will not apply.
If an appliance is presumed to have been the cause of any damage, the
appliance and the damage must be left as they are and not tampered
with until an inspection can be carried out.
6.1 - Limitations of warranty
6.1.1 - General information
The warranty does not apply to defects or damage caused by situations
or events such as:
• Misuse (other than domestic use), abuse, negligence, improper
handling or storage.
• Incorrect installation or installation which has been carried out
according to the installation manual and user guide.
• Insufficient maintenance.
• Modifications or changes carried out on the appliance.
• Impacts from foreign objects, fire, earthquakes, floods, lightning, ice,
hailstones, hurricanes, or any other natural disaster.
• Movement, imbalance, collapse or settling of the ground or of the
structure where the appliance is installed.
• Any other damage which is not due to defects in the product.
The boiler
is not guaranteed against:
• Variations in the colour of the appliance or damage caused by air
pollution, exposure to chemical products, or changes brought about by
adverse weather conditions.
• Dirt, rust, grease, or stains which occur on the surface of the appliance.
6.1.2 - Cases (not limited to) for exclusion from
warranty
6.1.2.1 - Use
Cases (not limited to) for exclusion from warranty:
• The water supply being other than domestic cold water, (such as
rainwater or well water), or domestic cold water which has particularly
hostile or abnormal properties which do not comply with the national
regulations and current standards in effect.
• The appliance being switched on without first being filled with water
(heating when empty).
• Lack of water or improper purging of the appliance.
• Presence of sludge or other foreign particles in the water.
6.1.2.2 - Handling
Cases (not limited to) for exclusion from warranty:
• Any damage sustained by impacts of falls during handling after delivery
from the factory.
• Deterioration in the condition of the appliance after handling where the
instructions in the manual have not been followed.
6.1.2.3 - Placement
Cases (not limited to) for exclusion from warranty:
• Placing the appliance where it can be subject to frost or other adverse
weather conditions.
• Non-compliance with the instructions in the manual when installing
the appliance.
• Installing the appliance on a surface which cannot bear its weight when
filled with water.
Costs incurred by access dificulties are not the manufacturer’s
responsibility.
6.1.2.4 - Electrical connections
Cases (not limited to) for exclusion from warranty:
• Faulty electrical connection which does not comply with the current
national installation standards.
• Not following the schematic diagrams for connection in the instruction
manual.
• Power supply being significantly over- or under- the required voltage.
• Failure to comply with the supply cabel standards.
• Absence of, or insufficient electrical protection throughout the
appliance (fuses / circuit breaker, grounding...).
• Damage which results from deactivating the safety aquastat, or from
not installing the appropriate aquastat for an underfloor heating circuit.
6.1.2.6 - Accessories
The warranty does not cover defects resulting from:
• Installation of accessories which do not comply with manufacturer
recommendations.
• Use of accessories other than those provided by the manufacturer.
6.1.2.7 - Maintenance
Cases (not limited to) for exclusion from warranty:
• Not maintaining the appliance.
• Abnormal levels of limescale on the heating elements and/or safety
devices.
• Not using parts supplied by the manufacturer.
• The protective outer casing being subjected to any external damage.
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