User's Manual
6. Configuration Using the Web Interface
Version 6.6
129
MediaPack Series
6.6.2.2.4 Verifying that the Key was Successfully Loaded
After installing the key, you can determine in the Web interface’s read-only ‘Key features:’
panel (Software Update menu > Software Upgrade Key) that the features and capabilities
activated by the installed string match those that were ordered. Refer to the Software
Upgrade Key Status page above.
You can also verify that the key was successfully loaded to the device by accessing the
Syslog server. When a key is successfully loaded, the following message is issued in the
Syslog server:
"S/N___ Key Was Updated. The Board Needs to be Reloaded with ini file\n"
6.6.2.2.5 Troubleshooting an Unsuccessful Loading of a License Key
If the Syslog server indicates that a Software Upgrade Key file was unsuccessfully loaded
(the SN_ line is blank), take the following preliminary actions to troubleshoot the issue:
Open the Software Upgrade Key file and verify that the S/N line of the specific device
whose key you want to update is listed in it. If it isn’t, contact AudioCodes.
Verify that you’ve loaded the correct file and that you haven’t loaded the device’s ini
file or the CPT ini file by mistake. Open the file and ensure that the first line is
[LicenseKeys].
Verify that you did not alter in any way the contents of the file.
6.6.2.2.6 Abort Procedure
Reload the key you backed-up in 'Backing up the Current Software Upgrade Key' on page
127 to restore your device capabilities to what they originally. To load the backed-up key
use the procedure described in 'Loading the Software Upgrade Key' on page 127.
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