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FLEXNET – FNER Expandable (Modular) Routing Switches – Installation & Operation Manual

10-1

CHAPTER 10: SERVICE & WARRANTY

SERVICE & WARRANTY

10. Service & Warranty

10.1 Contact ATX Networks

Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to obtain

a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed module

to the factory.

Please have with you the following information when calling ATX Networks or include this information in an email question.

1. Model
2.  Matrix Size
3.  Protocol Version
4.  Firmware Version

All this information is available at the front panel display when you apply power to the MPC 128.
Cycle the power of the main MPC 128, have a pencil, and paper ready. When the MPC 128 is booting up, this vital information

is briefly listed on the front panel. Write down the Model, Size, protocol version, and firmware version.

TECHNICAL SUPPORT

Tel:

(905) 428-6068

Toll Free:

(800) 565-7488 (USA & Canada only)

► Press

*

3 for

Technical Support

► Then press 1 for

Digital Video Products (DVIS, DigiVu, UCrypt, etc.)

► OR, press 2 for

All Other Products

Email:

[email protected] for

Digital Video Products

Email:

[email protected] for

All Other Products

CUSTOMER SERVICE

ATX Networks

1-501 Clements Road West

Ajax, ON L1S 7H4 Canada

Tel:

(905) 428-6068

Toll Free:

(800) 565-7488 (USA & Canada only)

► Press

*

1 for

Customer Service

Fax:

(905) 427-1964

Toll Free Fax: (866) 427-1964 (USA & Canada only)

Web: www.atxnetworks.com

Email: [email protected]

10.2 Warranty Information

All of ATX Networks’ products have a 1-year warranty that covers manufacturer’s defects or failures.
If your unit may need warranty service, having the following information ready makes a repair process easier and faster to

start and complete.

Serial number - Marked S/N on rear panel
Approximate date of purchase

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41
42
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45
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Содержание Flexnet Series

Страница 1: ...FNER Expandable Modular Routing Switches Installation Operation Manual X ...

Страница 2: ...Although every effort has been taken to ensure the accuracy of this document it may be necessary without notice to make amendments or correct omissions Specifications subject to change without notice ...

Страница 3: ...onfiguration Menu 4 3 4 4 DHCP On Off 4 3 4 5 COMM Port Password Menu 4 4 5 CROSSPOINT CONNECTIONS 5 1 5 1 Monitor a Connection 5 1 5 2 Changing a Connection 5 1 5 3 Locking Unlocking Connections 5 1 6 RS 485 6 1 6 1 Why an RS 485 Section 6 1 6 2 RS 485 Basics 6 1 6 3 Which Ports are RS 485 6 2 6 4 Summary 6 2 6 5 Front Panel RS 485 Termination 6 2 7 FACTORY CONFIGURATION SETTINGS 7 1 7 1 System O...

Страница 4: ...g In Logging Out 8 3 8 7 User Accounts 8 4 8 8 Access Control Setup Menu 8 4 8 9 Defining User Names Passwords 8 4 8 10 Defining Group Output Permissions 8 5 8 11 Factory Defaults for Access Control 8 6 8 12 Admin Account 8 6 9 SPECIFICATIONS 9 1 9 1 Specifications 9 1 10 SERVICE SUPPORT 10 1 10 1 Contact ATX Networks 10 1 10 2 Warranty Information 10 1 11 APPENDIX 11 1 11 1 General Problems 11 1 ...

Страница 5: ...nd the settings in their account determine if they can change the output or not The primary benefit of our access control feature is users are protected from the unintentional or accidental RF connection change This system is much more robust in a larger system with multiple inputs and outputs but access control for an FNER still gives the option to require login before the output can be changed 1...

Страница 6: ...itching elements to provide seamless switching speeds nanoseconds Up to eight switching modules may be combined in a single FNER system The total number of switching modules required for a system is equal to the total number of system inputs divided by 16 Every switching module is equipped with two inter module serial ports CONTROL IN and CONTROL OUT that are used for communication with other FNER...

Страница 7: ...int is tested to guarantee proper system operation at the factory 2 2 2 RF Connections All RF connections are made by connecting source s to the input s and destination s to the output s When connecting be sure that the pin at the center of the RF connector is properly inserted into the F connector on the units A bent pin will not pass the RF signal correctly NOTE All inputs and outputs are DC blo...

Страница 8: ...mplement and has been standardized and accepted for years Due to the nature of RS 232 the signals are susceptible to noise and grounding problems These problems set a limit to cable lengths Quintech recommends if using RS 232 that the cable length be limited to 20 meters or approximately 60 feet RS 232 is also only point to point communications so only two devices will typically communicate with e...

Страница 9: ... 2 6 Ethernet Command Protocol 2 6 1 TCP IP The same command protocol is used for control over Ethernet TCP IP and the serial port Since the same command formats are used the command packet will contain a serial address This address must match the serial address of the MPC 128 or the packet will be rejected even though the address is unnecessary when the command is sent over TCP IP To avoid any pr...

Страница 10: ...2 4 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 2 CONNECTIONS PROTOCOLS This page left intentionally blank ...

Страница 11: ...be exited by downloading firmware or power cycling the MPC 128 This main menu is the top of the front panel hierarchy Figure 3 Main Menu 3 3 Front Panel Hierarchy Page References The entire front panel hierarchy is listed below The page number that refers to a particular menu item is listed here for your convenience Some options are only available if logged in as the Admin 1 Monitor Control 31 2 S...

Страница 12: ...The rest of the front panel hierarchy does not require the 732 factory settings code number to make changes to the system 2 2 Interface Options Menu 22 2 2 1 Serial Interface Menu 22 2 2 1 1 Set Address 23 2 2 1 2 Mode 24 2 2 1 3 RS 485 Termination 25 2 2 2 Ethernet Configuration Menu 25 2 2 2 1 Static IP Configuration 26 2 2 2 2 DHCP On Off 27 2 2 2 3 QEC Port Password Menu 28 2 2 2 3 1 QEC Port ...

Страница 13: ...rom the main menu key sequence 2 2 1 2 System Options 2 Interface Options 1 Serial Figure 5 Serial Interface Menu From this screen you will be able to configure both the address of the MPC 128 and the type of serial interface you will be using RS 232 RS 422 or RS 485 For information on option 3 Terminate RS 485 refer to section RS 485 4 2 1 Address Option 1 of the Serial Interface Menu opens the S...

Страница 14: ...een from the main menu key sequence 2 2 1 2 2 System Options 2 Interface Options 1 Serial 2 Mode Figure 7 Mode The Mode screen enables you to specify whether an RS 232 RS 485 or RS 422 serial interface will be used to communicate with the Control In serial communications port Select the appropriate protocol and back out by pressing F4 4 2 5 RS 485 Termination Option 3 of the Serial Interface Menu ...

Страница 15: ...n menu key sequence 2 2 2 1 2 System Options 2 Interface Options 2 Ethernet 1 IP Configuration Figure 10 Static IP Configuration The information displayed on the IP configuration screen depends on the DHCP setting Whether or not you can change the configuration also depends on the DHCP setting Changes are only made after pressing F1 F4 will back you out without making any changes to the settings 4...

Страница 16: ...COMM Port Password Menu shown in Figure 12 To get to the COMM Port Password Menu from the main menu key sequence 2 2 2 3 2 System Options 2 Interface Options 2 Ethernet 3 Qec Port Figure 12 COMM Port Password Menu Option 1 will load the COMM port screen shown in Figure 13 To get to the COMM Port screen from the main menu key sequence 2 2 2 3 1 2 System Options 2 Interface Options 2 Ethernet 3 Qec ...

Страница 17: ...ion conflicts 4 5 5 Reset Password Option 2 will load the Reset Password screen shown in Figure 14 To get to the Reset Password screen from the main menu key sequence 2 2 2 3 2 2 System Options 2 Interface Options 2 Ethernet 3 Qec Port 2 Password Figure 14 Reset Password The Reset Password screen enables you to reset the COMM port access password to the FLEXNET specified default Press F4 to exit o...

Страница 18: ...4 6 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 4 INITIALIZING SYSTEM FROM THE KEYPAD This page left intentionally blank ...

Страница 19: ...able if the user is logged on with permissions or access control for the local keypad setting is off These permissions are discussed in the Access Control section of the manual Pressing F1 will allow the user to change the input connected to the output The Change Connection screen of Figure 17 is displayed when F1 is pressed on the Connection status screen It allows you to change the input connect...

Страница 20: ... again disables the lock thereby allowing changes to be made The F1 button will have no effect upon the output s connection status while the lock is enabled When an output s connection status is locked the word Locked will appear to the right of the Status label as shown in Figure 18 The connection must be unlocked before any changes to the connection can be made This feature was added for additio...

Страница 21: ...the other carries the same signal except 180 degrees out of phase The receiver then reads the difference between the two signals A basic diagram is shown in Figure 19 A ground wire does exist but it has nothing to do with how the receiver determines the logic level of the signal Figure 19 Balanced Line Interface 6 2 2 Voltages Signaling A pair of wires is used to carry each signal The data is enco...

Страница 22: ...ed to have termination resistors If the MPC 128 is the last in line of a RS 485 bus then the control termination should be on 6 2 9 Receiver Transmitter Termination RS 485 termination is required to eliminate signal reflection as discussed earlier There is a twisted pair for sending data from the PC to the MPC 128 and there is another twisted pair for the MPC 128 to transmit to the PC Therefore in...

Страница 23: ...rol In port is configured for RS 232 communications then the Control In termination should be off If the Control In port is configured for RS 422 or RS 485 communications and it is the last unit on the bus then the control termination should be on If the MPC 128 is not the last unit on the bus then the control termination should be off If you are not using RS 485 or RS 422 on the Control In port t...

Страница 24: ...6 4 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 6 RS 485 This page left intentionally blank ...

Страница 25: ...stem functionality These settings are determined by how you are communicating to the MPC 128 These settings are discussed in the section Communications Setup Option 2 of the Main Menu will load the System Options Menu shown in Figure 21 2 System Options Figure 21 System Options Menu 7 2 Configuration Menu Warning The settings under the configuration menu are included in case of a system upgrade or...

Страница 26: ...in Figure 24 To get to the System Setup Menu screen from the main menu key sequence 2 1 factory settings code number F1 1 2 System Options 1 Configuration factory settings code number F1 1 System Setup Figure 24 System Setup Menu The system configuration of an FNER system consists of the number of matrix inputs and outputs the model number and the number of SRR and SRO module outputs The configura...

Страница 27: ...Figure 27 This menu allows you to select option 1 SRR size or option 2 SRO size From this menu press 1 to specify the number of inputs per SRR switching module Press 2 to specify the number of input rows per SRO To get to the Module Sizes Menu from the main menu key sequence 2 1 factory settings code number F1 1 3 2 System Options 1 Configuration factory settings code number F1 1 System Setup 3 Mo...

Страница 28: ... 1 Configuration factory settings code number F1 1 System Setup 3 Module Sizes 2 SRO Module sizes Figure 29 SRO Module Size 7 7 Load Firmware Option 2 from the Configuration Menu displays the Load Firmware screen The Load Firmware screen shown in Figure 30 enables you to upgrade the internal firmware level of the MPC 128 unit To get to the Load Firmware screen from the main menu key sequence 2 1 f...

Страница 29: ...system After a successsful firmware download the system settings will be set to FNER defaults These defaults are listed in the protocol document but listed here again for your convenience 7 11 1 Firmware Default Settings DHCP Off Off Static IP 192 168 000 249 Static Netmask 255 255 255 000 Static Gateway 192 168 000 001 Telnet Port 23 QEC Ethernet Port 9100 Serial Port RS 232 9600 baud 8N1 RS 485 ...

Страница 30: ...irmware download mode to upgrade the firmware via the Ethernet port 3 If connecting directly to a PC network card use a cross over CAT5 Ethernet cable 4 If you are connecting to a hub or switch use a 1 to 1 straight through CAT5 Ethernet cable 5 Check the cable for pinched or broken conductors This is more common than you think 6 Check the IP address gateway and subnet mask of your PC Make sure th...

Страница 31: ... control ports Note The Access Control option only appears in the Features Menu when you are logged into the MPC 128 as Admin and access control for local is enabled For a description of Access Control refer to section Access Control on page 61 7 16 Set Control Mode Option 1 of the Features Menu will load the Set Control Mode screen of Figure 33 This setting should never be changed and should rema...

Страница 32: ...nu you can enable disable SNMP protocol and set the Trap IP address For details on SNMP refer to the section SNMP on page 18 7 18 1 SNMP On Off Option 1 of the SNMP Menu will load the SNMP On Off screen shown in Figure 36 To get to the SNMP On Off screen from the main menu key sequence 2 1 factory settings code number F1 3 2 2 1 2 System Options 1 Configuration factory settings code number F1 3 Fe...

Страница 33: ... in the Access Control section of this manual Option 3 of the Features Menu displays the Access Control screen Through this screen you can designate whether the access control system is on or off i e in effect or disabled for various control ports Note The Access Control option only appears in the Features Menu when you are logged in as the administrator This is true regardless of whether access c...

Страница 34: ...7 10 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 7 FACTORY CONFIGURATION SETTINGS This page left intentionally blank ...

Страница 35: ...cepts control commands from external sources that tell it how to switch the matrix or configure various system options A standard MPC 128 has four control ports that will accept commands Local Front panel keypad and LCD Control In The PC Control In connector This is typically where a control computer or PC is connected The port can be configured as RS 232 RS 422 or RS 485 and accepts 9600 baud 8N1...

Страница 36: ...pressing 1 displays the Keypad Lock Screen that allows you to lock or unlock access to the front panel keypad Pressing 2 displays the Login Logout Screen that controls access to certain capabilities based upon the particular user access group to which a user belongs A third option Setup will only appear when you are logged into the MPC 128 as Admin It enables the administrator to define and config...

Страница 37: ... enabled for a port then a user must login on that port before issuing any commands except those that are allowed with no login For the computer interface ports PC Control In Telnet and Ethernet the ZI protocol command is used to login For the Ethernet Telnet console window any standard Telnet program may be used to bring up a text window with a login prompt 8 6 1 Login Logout To get to the Login ...

Страница 38: ...ser accounts User accounts consist of an assigned user ID a variable username and password and permission to change the output User accounts can be managed remotely using the ZA ZG ZL ZP and ZU commands See the 2 15 06 protocol document for more information They can also be managed from the front panel keypad 8 8 Access Control Setup Menu Note that you must be logged in as Admin and local access c...

Страница 39: ...sition then use the up and down arrow keys to scroll through a list of alphanumeric characters Repeat this process as often as necessary until the desired name or password has been entered then press F1 to save it and return to the Set Name Password Screen Pressing F4 will exit without making any changes 8 9 2 Valid Passwords Length A user name can consist of up to 14 alphanumeric characters and m...

Страница 40: ...n one the control ports The OS command will give the current input whether or not the crosspoint is locked and the current group access settings for that output See the 2 15 06 protocol document for more information 8 11 Factory Defaults for Access Control UID Username Password Group Output Control 1 Admin 1 1 All 2 User2 2 2 None 3 User3 3 3 None 4 User4 4 4 None 5 User5 5 5 None 6 User6 6 6 None...

Страница 41: ...FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual 9 1 CHAPTER 9 SPECIFICATIONS SPECIFICATIONS 9 Specifications RF Modular Routing Specifications ...

Страница 42: ...9 2 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 9 SPECIFICATIONS RF Fixed Routing Specifications ...

Страница 43: ...s briefly listed on the front panel Write down the Model Size protocol version and firmware version TECHNICAL SUPPORT Tel 905 428 6068 Toll Free 800 565 7488 USA Canada only Press 3 for Technical Support Then press 1 for Digital Video Products DVIS DigiVu UCrypt etc OR press 2 for All Other Products Email digitalvideosupport atxnetworks com for Digital Video Products Email jleskovar atxnetworks co...

Страница 44: ...10 2 FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual CHAPTER 10 SERVICE WARRANTY This page left intentionally blank ...

Страница 45: ...nything You are in firmware download mode The only solution is to download firmware or cycle power 1 Cycling power will not corrupt or change any settings but it will interrupt the crosspoint connections while it reboots 2 Downloading firmware will overwrite the entire system and set all values back to FNER defaults Refer to the Load Firmware section The keypad is locked Press 857 I am a qualified...

Страница 46: ... Admin has assigned permissions to your account Your account denys you the ability to change the output 2 Access control is on for the port and you are not logged in The signal is passing at a low level Using appropriate equipment check the signal level If it is below specifications contact ATX Networks for asistance The monitor and control menu lists the wrong number of inputs Someone incorrectly...

Страница 47: ...rnet Port 1 Make sure that the serial address in the commands being sent is either set as FF or matches the serial address set for the MPC 128 2 Make sure that the MPC 128 IP address matches the target address used by the control computer 3 Make sure that the mask and gateway are correctly set for your network 4 If the MPC 128 is connected directly to the network port of another computer make sure...

Страница 48: ...Check if the output is Locked Unlock the output first before you change the connection I can t turn on off access control Login as Admin first Only the Admin can turn on off access control for a port I can t modify the user accounts or permissions Only the Admin can modify accounts Login as the Admin The system won t allow me to make crosspoint changes 1 Log in using your assigned username and pas...

Страница 49: ...FLEXNET FNER Expandable Modular Routing Switches Installation Operation Manual 11 5 CHAPTER 11 APPENDIX This page left intentionally blank ...

Страница 50: ...n Canada Rev 07 15 ANW1082 1 501 Clements Road West Ajax ON L1S 7H4 Canada Tel 1 905 428 6068 Toll Free 1 800 565 7488 Fax 1 905 427 1964 Toll Free Fax 1 866 427 1964 www atxnetworks com support atxnetworks com ...

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