Accessing Items in Lists
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Synapse SB67035 Deskset User’s Guide
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Accessing the Queued Calls List
The system administrator can configure the system to forward incoming calls to the Call
Queue. The
Queued Calls
list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls by accessing the
Queued Calls
list.
Your system administrator may have set up your Deskset screen to show the
Call Queue
key in the bottom right corner. The Call Queue key LED flashes orange slowly when there
are calls waiting in the Call Queue, as shown in Figure 23.
Figure 23. Call Queue Key
To access the Queued Calls list:
1. Press the
Call Queue
key. The
Queued Calls
list appears.
The oldest queued call is at the top of the list.
2. Press
or
to highlight the desired entry.
3. Press
or
SELECT
to answer the queued call.
You can press
CANCEL
at any time to exit the
Queued Calls
list.
This feature applies to Call Appearance mode only.
Queued Calls
Graham Bell 232-555-0176 3:01
Charlie Johnson 212-555-0154 2:58
Mary Williams 706-555-0162 2:47
Linda Miller 317-555-0129 2:32
ABC Accountants 305-555-0134 1:44
Unknown Caller 443-555-0625 1:24
Milford Taxi 732-555-7318 0:35
Use or to scroll, then press
Retrieve to answer the call.
1/10
Retrieve
Call
Queue
Retrieve
