Incoming Calls
39
Synapse SB67035 Deskset User’s Guide
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Answering Direct Intercom Calls
Direct Intercom is an automatic-answering feature that your system administrator can set
for your Deskset. When Direct Intercom is enabled,
appears at the top of the
Deskset screen. Your Deskset will auto answer internal calls from certain extensions or
all extensions, depending on how your system administrator has set Direct Intercom. The
system administrator can also enable the Deskset to auto answer all external calls.
Your Deskset responds to Direct Intercom calls the same way it does to Auto Answered
calls. For more information, see
“Auto Answering” on page 38
.
Once Direct Intercom is enabled, you cannot override the feature with the Deskset Auto
Answer feature. See your system administrator if you need to disable or change Direct
Intercom settings.
Answering Calls in the Call Queue
Your system administrator may have set up your Deskset as a Call Queue Agent. The key
in the bottom right corner will have a
Call Queue
label. Incoming calls are directed to
your Deskset and all other assigned Call Queue Agents.
This feature applies to Call Appearance mode only.
INT ON
This feature applies to Call Appearance mode only.
Call
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CallFwd
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Press or to move highlight, then
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