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Troubleshooting

145

Synapse SB67035 Deskset User’s Guide

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You are unable to transfer a call to an external phone number.

Deskset does not automatically forward a call to an external phone number.

You are unable to manually forward a call to voicemail.

Probable Cause

Corrective Action

Transferring to an external
phone number has been
disabled, or no lines are
available.



Check that your system administrator has
enabled transferring to an external phone
number.



Ensure that a valid external number is shown in
the

to Phone #

field. Enter a

or whatever digit,

if any, that must be dialed first for an external
call.



Ensure that the Gateway is connected to the
network.



All phone lines may be in use. If so, try again later.

Probable Cause

Corrective Action

Forwarding to an external
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.



Call Appearance mode only —

Check that Call

Forward All is on.

should appear in the

top right corner of the screen while in Idle mode.
Press

to turn this feature on.



Call Appearance mode only —

Ensure that a

valid external number is shown in the

to Phone #

field. Enter a

or whatever digit, if

any, that must be dialed first for an external call.



Call Appearance mode only —

Confirm that the

Call Forward All

Target is set to

Phone #

. On

the Deskset, press

MENU

–>



Check that forwarding to an external phone
number has been enabled. Your system
administrator must enable

Call Forward/

Transfer to Outside Telephone Number

for

your Deskset.

FWD ON

CallFwd

Probable Cause

Corrective Action

You cannot forward incoming
Ring Group calls and
incoming Call Queue calls to
voicemail.



None. The system administrator can designate a
Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset’s
settings.

Содержание Synapse SB67035

Страница 1: ...erved AT T and the AT T logo are trademarks of AT T Intellectual Property licensed to Advanced American Telephones San Antonio TX 78219 Synapse is a registered trademark of Advanced American Telephone...

Страница 2: ...eskset Soft Keys 15 Deskset Status Indicators 16 Call Indicators in Call Appearance Mode 16 Call Indicators in Line Appearance Mode 17 Call Status Icons 18 Call Status LEDs 19 Deskset Dial Pad Entry 1...

Страница 3: ...g a Call on Hold in Line Appearance Mode 44 Transferring a Call in Call Appearance Mode 45 Transferring a call to a busy extension 47 Transferring a Call in Line Appearance Mode 47 Making a Conference...

Страница 4: ...cons 89 Accessing Your Voicemail Remotely 90 Call Log 93 Using the Call Log 94 Managing Missed Calls 95 Reviewing the Call Log List 96 Listening to Voicemail From the Call Log 97 Storing Call Log Entr...

Страница 5: ...129 Basic Settings 129 Personal Directory 131 Quick Dial Keys 133 Voicemail Distribution 134 Help 137 Troubleshooting 138 Common Troubleshooting Procedures 139 Display Messages 140 Calls Generally 142...

Страница 6: ...re using this AT T product please read Appendix D Important Safety Instructions on page 165 Please thoroughly read this user s guide for all the feature operations and troubleshooting information nece...

Страница 7: ...hey are used in this guide Go back to the last page viewed Go to the previous page Go to the next page Table 1 Description of Text Conventions Text Format Description Screen Identifies text that appea...

Страница 8: ...m can too The Synapse Business Phone System provides simplicity without sacrifice it s simple to install manage and use without sacrificing any of the features you need and expect from a business tele...

Страница 9: ...Synapse differs from conventional telephone systems in that calls are not coordinated by a central controller Instead Synapse uses a distributed control system over a Local Area Network LAN Figure 1...

Страница 10: ...nductor wiring FXO Foreign Exchange Office Ports 4 Hard Keys Fixed function keys See Deskset Hard Keys on page 11 5 Navigation Key Moves the cursor up down left right on the display 6 Quick Dial or Ca...

Страница 11: ...lows access to other calls and features while maintaining call connection 8 SPEAKER During a call switches voice to and from the speakerphone Can be used to answer or start a call or to hang up 9 MUTE...

Страница 12: ...ently received calls 4 New Messages Press SELECT when this is highlighted to access the list of new voicemail messages 5 Help Brief context sensitive help for the current screen 6 Soft Keys See Deskse...

Страница 13: ...Idle screen appears when the Deskset is first turned on and when there is no call activity In Line Appearance mode the Deskset does not display missed calls Figure 5 Idle Screen in Call Appearance mod...

Страница 14: ...y LED indicates whether a line is ringing busy or on hold The Line Appearance keys are used for receiving and making calls to external numbers To call another extension in your office you must use an...

Страница 15: ...ance Mode Key Description Key Description Turns Do Not Disturb on or off Turns Call Forward on or off Pages internal extensions Moves to the next set of soft keys If this key appears there are more th...

Страница 16: ...f the available icons Do Not Disturb is on Call Forward All is on Call Appearance mode only Auto Answer is on See Auto Answering on page 38 Direct Intercom is on Call Appearance mode only See Answerin...

Страница 17: ...call When there are several lines active press Line Appearance keys to access calls The soft keys change accordingly See Call Status Icons on page 18 for a complete description of the available icons...

Страница 18: ...d silenced call Indicates an incoming call Off Hook Indicates that you have lifted the corded handset pressed SPEAKER or HEADSET or you are on a phone call Ring Group or Call Queue Ringing Ring Group...

Страница 19: ...and numbers into a text field Keys 2 3 4 5 6 and 8 have three assigned letters while keys 7 and 9 have four assigned letters as shown in Figure 11 Figure 11 Dial Pad Pressing 1 once enters a space pr...

Страница 20: ...SPEAKER switches audio to the speakerphone If the corded handset is not hung up pressing SPEAKER switches audio between the corded handset and the speakerphone Using Help Screens In addition to the br...

Страница 21: ...reate customize menus with your own greeting message and instructions to callers The Auto Attendant may be set up so that callers can access the Auto Attendant directory This allows callers to use any...

Страница 22: ...your Deskset to register your cordless headset See To register the AT T cordless headset on page 119 Figure 12 Optional AT T DECT 6 0 Cordless Headset For more information about installing and operati...

Страница 23: ...ng a number This is referred to as Live Dialing You can also predial or live dial using phone numbers from lists such as the Directory Call Log Redial Quick Dial and Messages In Call Appearance mode y...

Страница 24: ...f three Pages all extensions Turns Do Not Disturb on or off Call Appearance mode only Turns Call Forward on or off Call Appearance mode only Displays the Park list External calls in Line Appearance mo...

Страница 25: ...e you call the number you can press to store the number in your Personal list to delete the last digit entered to insert a two second pause into the phone number CANCEL to cancel predial 2 Lift the co...

Страница 26: ...AKER or HEADSET Press an available Call Appearance or Line Appearance key 2 Enter the extension number or phone number you want to dial as shown below Call Appearance mode shown Call Appearance mode o...

Страница 27: ...ce mode shown Directory Graham Bell Personal 232 555 0176 Heather Phillips 732 555 7318 Ian Stevens 604 555 0184 John Lee 503 555 0194 John Smith 249 Karl Anders 204 Call 13 48 LastNme Quick Dial New...

Страница 28: ...ion Status Screens When the Extension Status screen appears you can press to call the other extension Your incoming call appears on the other Deskset s screen to go directly to the other extension s P...

Страница 29: ...our Deskset to use the Intercom line any time you go off hook To make an intercom call 1 With the Deskset in Idle mode go off hook by lifting the handset pressing SPEAKER or by some other method 2 If...

Страница 30: ...Setting and Changing Your Password on page 122 or Basic Settings on page 129 Calling Restricted Numbers on Your Extension You cannot complete a call to a number that the system administrator has restr...

Страница 31: ...our own extension number and user password If the dialed number is not restricted for your extension number the Deskset dials the number Making Calls with a Cordless Headset If you have an optional AT...

Страница 32: ...also answer calls with an optional cordless headset When you hear the ring press ON OFF on the headset If you have an analog telephone such as a conference phone connected via an optional Analog Term...

Страница 33: ...QRUH ZG90 LI W UHFHLY HU RU SUHVV QVZHU 63 5 6 7 RU I ODVKLQJ DOO SSHDUDQFH Incoming Call Active Call Press Answer 12 30PM Thu Feb 25 2010 Graham Bell 232 555 0176 0 11 Transfer Conf Quick Dial Park M...

Страница 34: ...Multiple Incoming Call Screens If your company has caller ID the incoming call screen displays caller information If the caller ID information is absent because it is unavailable UNKNOWN NAME and UNK...

Страница 35: ...t Press to answer using the Preferred Audio Mode See Preferred Audio on page 108 Press SPEAKER to use the speakerphone Press HEADSET to use a cordless or corded headset See Call Management Using a Hea...

Страница 36: ...l Appearance or Line Appearance Forwarding All Calls You can forward all incoming calls to the destination that you specified in the User Settings See Call Forward All and Call Forward No Answer on pa...

Страница 37: ...arked with the Message icon Press to listen to a message that is being recorded The soft key changes to Press to interrupt the recording and talk to the caller Press to cancel call screening for this...

Страница 38: ...If you do not want the Deskset to automatically answer the call you can press IGNORE to send the call to the Call Forward No Answer target see Call Forward All and Call Forward No Answer on page 113...

Страница 39: ...com calls the same way it does to Auto Answered calls For more information see Auto Answering on page 38 Once Direct Intercom is enabled you cannot override the feature with the Deskset Auto Answer fe...

Страница 40: ...ue The Call Queue key LED flashes orange slowly when calls are waiting in the Call Queue You can view and answer queued calls from the Queued Calls list For more information see Accessing the Queued C...

Страница 41: ...es differ depending on whether your system is in Call Appearance or Line Appearance mode This chapter describes the differences between the two modes Call Management on page 42 Putting a Call on Hold...

Страница 42: ...page one of three External calls in Line Appearance mode only Simulates a hook flash which signals your telephone service provider to activate a feature Call Appearance mode only Turns Call Forward on...

Страница 43: ...skset reminds you with a brief ring every 30 seconds When a call is on hold you can use the Deskset Menu to access other functions When a call is on hold you can also press any soft key to perform tha...

Страница 44: ...key to take the call off hold making it an active call on their Deskset All Desksets including those that are not assigned that line can view and take your call off hold from the Held Calls list See...

Страница 45: ...l number only if this function has been enabled by your system administrator The call transfer function is enabled by default To transfer a call 1 Press from the active call screen The call is automat...

Страница 46: ...l to your Personal mailbox press to view the next set of transfer options which includes to select an Auto Attendant to which to transfer the call to select a Call Queue if available to which to trans...

Страница 47: ...ther party can answer your call if they wish to transfer the waiting party directly to the other extension s Personal Mailbox Transferring a Call in Line Appearance Mode You can transfer an active cal...

Страница 48: ...an extension s Personal Mailbox to select a Group Mailbox if available to transfer the call to your Personal mailbox Press to select an Auto Attendant to which to transfer the call 3 When the new cal...

Страница 49: ...second call from a list See Accessing Items in Lists on page 54 When the second call has been established the soft key appears 3 To join the calls press Your extension is now in conference with the ot...

Страница 50: ...e on hold 1 Press HOLD The other callers can continue communicating with each other The icon indicates the conference is on hold A conference is automatically put on hold when you Press an available C...

Страница 51: ...r to putting a call on Hold but any extension on the system can retrieve a parked call You can park external calls only To park a call 1 Press or to highlight the external call you want to park 2 Pres...

Страница 52: ...parked call OR 1 Press the soft key until the soft key appears 2 Press to display the Parked Calls list 3 Press or to highlight the desired entry 4 Press to retrieve the parked call The active call sc...

Страница 53: ...have a headset connected to the jack on the back of the Deskset that headset becomes active If you have an AT T cordless headset registered to the Deskset the cordless headset becomes active To send...

Страница 54: ...ons start from the Idle screen The Deskset may provide access to the following lists Queued Calls List See Accessing the Queued Calls List on page 55 Park List See Accessing the Park List on page 56 D...

Страница 55: ...ll Queue key LED flashes orange slowly when there are calls waiting in the Call Queue as shown in Figure 23 Figure 23 Call Queue Key To access the Queued Calls list 1 Press the Call Queue key The Queu...

Страница 56: ...key appears 2 Press The Parked Calls list appears 3 Press or to highlight the desired entry 4 Press to retrieve the parked call The active call screen appears This feature applies to Call Appearance...

Страница 57: ...appears Press to create a message to send to a voicemail distribution list See Sending a New Message to a Distribution List on page 86 Press to view the Mailbox list if you have Group Mailboxes or the...

Страница 58: ...out the Extension List You can access the Extension list illustrated in Figure 24 from Idle Live Dialing Transfer and Conference Setup modes Figure 24 Extension List Functions Messages Press or to mov...

Страница 59: ...live off hook press The Extensions list appears 2 Press or until you highlight the desired entry OR Use the dial pad to jump to the first name that begins with the first letter of the key that you pre...

Страница 60: ...ss and dial quick dial numbers 1 Press the button to the right of Quick dial labels appear 2 Press a quick dial button to the right of a label to dial that number Quick Dial More 1 2 Page DND CallFwd...

Страница 61: ...to edit 4 Enter the desired name and number Press to erase the highlighted character if there is one or else the character before the cursor a Enter the name b Press and enter the number Enter the di...

Страница 62: ...this key appears there are more than four soft keys available More 1 2 indicates that you are on page one of two Shows more details for a particular entry Deletes all entries Redial Mary Williams 8 5...

Страница 63: ...e Personal Entry screen appears with the First Name and number filled in If necessary edit the name and number Press to move the cursor to the Last Name and Phone entries Press to save the entry 4 Pre...

Страница 64: ...o access the Redial list 2 Press or until you highlight the desired entry 3 Press 4 Press CANCEL to exit the Redial list To delete all Redial entries 1 Press REDIAL to access the Redial list 2 Press t...

Страница 65: ...formation on entering other individual letters This searching function uses only the uppercase letters When an exact match is found the entry is highlighted If you enter a letter and the Deskset canno...

Страница 66: ...Held Calls list at your Deskset you can access calls being held on lines 1 to 8 You can view and retrieve any held call in the system from the Held Calls list If the held call is on a line that is no...

Страница 67: ...e WebUI These entries are available only at your extension System This public directory is created and maintained by the system administrator You can view and sort this directory but you cannot modify...

Страница 68: ...ore than eight soft keys available More 1 3 indicates that you are on page one of three Allows you to change previously entered information Deletes the highlighted entry Opens the Directory List Optio...

Страница 69: ...TORY The Directory list appears 2 Press or to highlight the desired entry 3 If necessary press until appears and then press to see names and numbers that are too long to be displayed on the Directory...

Страница 70: ...t screen again 5 To change the default list press or to highlight the desired list and then press 6 Press CANCEL to return to the Directory More 1 3 Directory ABC Accountants Personal 503 555 0194 Amy...

Страница 71: ...its 4 When editing the entry you have the following options Press or to move the cursor Press or to move to the previous or next field Press to erase the highlighted character if there is one or else...

Страница 72: ...ng the entry you have the following options Press or to move the cursor Press or to move to the previous or next field Press to erase the highlighted character if there is one or else the character be...

Страница 73: ...f necessary edit the name and number Press to move the cursor to the Last Name and Phone entries Press to erase the highlighted character if there is one or else the character before the cursor Press...

Страница 74: ...Directory Entries The Directory entries are sorted by first or last names When you use the dial pad to search the system searches for the names in the sort order To sort Directory entries 1 Press DIRE...

Страница 75: ...f recording time Your system administrator may give you access to one or more Group Mailboxes Group Mailboxes allow more than one person access to voicemail messages You can also record a message and...

Страница 76: ...28 Messages List 1 Name and number displayed 2 Arrows Indicate dialing options available 3 Exclamation mark Indicates a new message 4 Time and date when message was recorded Both are shown for highlig...

Страница 77: ...sage from Message list Dials the selected entry Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are on page one of thre...

Страница 78: ...will see a screen that allows you to press to see the list of mailboxes Figure 30 Leave New Message or Listen Screen From the Mailbox list screen you can access your personal voicemail and messages st...

Страница 79: ...voicemail distribution If you do not have access to a Group Mailbox and you have not enabled voicemail distribution you can access just your new messages by selecting New Messages on the Idle screen...

Страница 80: ...ppears a If necessary press or to highlight the desired Mailbox b Press SELECT The Messages list appears 2 Press or until you highlight the desired Messages entry 3 Press CANCEL to exit the Voicemail...

Страница 81: ...st time During message playback you can pick up the handset to listen to messages privately or press to pause message playback to delete the message If there are more messages the next message is high...

Страница 82: ...and then press The Message Playback screen appears During message playback you can pick up the handset to listen to messages privately or press to pause message playback to delete the message If ther...

Страница 83: ...scribed in Accessing Your Messages on page 79 2 Press or to highlight the desired message 3 Press to display the soft key 4 Press to begin the forwarding process The Forward Message screen appears 5 S...

Страница 84: ...s can be forwarded to three extensions simultaneously Enter the desired extension and press SELECT to remove the currently highlighted extension from the list 7 Optional to record an introductory mess...

Страница 85: ...lly stops recording The message review screen appears You have options to and the introduction again 4 Press The Forward Message screen with Message Introduction Attached appears 5 Press to forward th...

Страница 86: ...GES With voicemail distribution enabled the Leave New Message or Listen screen appears 2 Press The Distribution Lists screen appears 3 Press or to highlight the desired distribution list 4 Press SELEC...

Страница 87: ...120 second limit automatically stops recording You have options to and the message again 7 Press to forward the message Record Stop Record Message Press Stop when you are finished recording Stop Quic...

Страница 88: ...ssages list as described in Accessing Your Messages on page 79 2 Press or to highlight the desired message 3 Press to delete the message The system removes the message from the list and highlights the...

Страница 89: ...o clear all new message indications and display the Message list without exclamation points If you have no other new messages in any Group Mailboxes the MESSAGE WAITING LED turns off 4 If desired pres...

Страница 90: ...ail remotely 1 Dial your company phone number 2 After the call is answered enter your extension number 3 Immediately press the star twice You will hear Enter your access code followed by the pound sig...

Страница 91: ...listen to new messages press 1 To listen to old messages press 2 Once you press 1 or 2 and the messages start playing you have the following options To change voicemail options press 8 To stop message...

Страница 92: ...am in Figure 33 you have the following options To record a primary greeting press 1 To record an alternate greeting press 2 To choose the Primary or Alternate greeting press 7 2 Begin recording after...

Страница 93: ...all Log shown in Figure 34 on page 94 by pressing CALL LOG In Call Appearance mode you can view the unanswered calls that you have not yet seen by highlighting New Missed Calls on the Idle screen and...

Страница 94: ...5 Time and date of highlighted call entry 6 Current Call Log entry number total number of entries Table 15 Call Log Soft keys Key Description Key Description Plays message Only present when there is...

Страница 95: ...roper format for dialing In some areas you need to remove the area code or add or remove a 1 Press or to view the dialing options 2 Press CANCEL to exit the Call Log Managing Missed Calls All incoming...

Страница 96: ...he dialing options The following dialing options are available nnn nnnn 7 digits 1 nnn nnnn 8 digits nnn nnn nnnn 10 digits 1 nnn nnn nnnn 11 digits Press to delete the selected entry To view details...

Страница 97: ...ss SELECT 3 Press while the message is playing to delete the voice message There is a slight delay until the message indicators change 4 When the message playback completes the Call Log appears 5 Pres...

Страница 98: ...ess and use the dial pad to enter letters See Deskset Dial Pad Entry on page 19 4 Press and edit the Number if necessary 5 Press to store the entry and return to the Call Log 6 Press CANCEL to exit th...

Страница 99: ...Log press to display the soft key 2 Press to delete all entries in the Call Log The confirmation screen appears 3 Press to confirm the deletion The empty Call Log appears 4 Press CANCEL to exit the Ca...

Страница 100: ...OHP system you may be able to page through loudspeakers If the OHP is a single zone paging system it is included when you page All Extensions The single zone OHP may also be included in an individual...

Страница 101: ...s the Page screen 4 Speak into the speakerphone or pick up the corded handset to speak 5 When finished press hang up the handset or press SPEAKER The Idle screen appears At the extensions being paged...

Страница 102: ...peakerphone or pick up the corded handset to speak 5 When finished press hang up the handset or press SPEAKER The Idle screen appears Multi Zone Overhead Paging If your Synapse system includes an opti...

Страница 103: ...nd then speak into the speakerphone or pick up the corded handset to speak 7 When finished press hang up the handset or press SPEAKER The Idle screen appears Use or to scroll then press SELECT to choo...

Страница 104: ...system administrator can customize your Deskset using the following menus and features Deskset Menu on page 105 Deskset Settings on page 106 User Settings on page 109 Setting and Changing Your Passwo...

Страница 105: ...s Press 2 to display the User Settings menu See User Settings on page 109 for further instructions Press 3 to display the Admin Settings menu See Admin Settings on page 123 for further instructions Pr...

Страница 106: ...Figure 35 Deskset Settings Menu Table 16 Deskset Settings Menu Structure Function See page Submenu 1 Display 107 1 Contrast 1 9 2 Backlight Lo Hi Off 2 Sounds 107 1 Ring volume 0 9 2 Audible Ring Dela...

Страница 107: ...s menu Sounds Use the Sounds menu to set the ring volume delay the beginning of audible ringing pick one of nine ringtones or turn key beeps on and off To access the Sounds menu 1 Press MENU then 1 an...

Страница 108: ...an incoming call if you are already on a call This setting does not control any call waiting alert s provided by your telephone service 7 Press to accept the adjustments and return to the Deskset Set...

Страница 109: ...ll 113 2 Intercom Auto Answer 115 3 Auto Answer 115 3 Voicemail Memory 116 4 Voicemail Memory 116 4 Name Recording 117 5 Name Recording 117 5 Cordless Settings 119 6 Cordless Settings 119 6 Password 1...

Страница 110: ...to use most of the time and an Alternate Greeting for when you are out of the office The Pre Set Greeting Please leave a message after the tone is used when no other greeting is recorded To select th...

Страница 111: ...g 1 Press MENU then 2 and then 1 to display the Message Greetings menu 2 Press either 2 Primary or 3 Alternate to select the greeting If you wish to record the greeting on the corded handset lift the...

Страница 112: ...you press again or you press 6 Press to return to the Message Greetings menu Play Rec Greeting Quick Dial Primary Greeting Record Play Exit Duration 10s Max allowed 60s Delete Play Record Delete If y...

Страница 113: ...ing the WebUI See Basic Settings on page 129 Call Forward No Answer can only be set by the system administrator This setting determines the delay of and the destination for unanswered calls for each e...

Страница 114: ...to move to the to AutoAtt field and select an Auto Attendant RingGrp Press to move to the to RingGrp field and select a Ring Group 3 To confirm the change press The User Settings menu appears An error...

Страница 115: ...he change The User Settings menu appears If your system administrator has enabled Direct Intercom on your Deskset you cannot enable Auto Answer The message Auto Answer is currently unavailable appears...

Страница 116: ...emaining minutes left for recording a message in voicemail This screen is for informational purposes only 2 Press The User Settings menu appears Auto Answer Enabled Delay 5 sec Use or to move highligh...

Страница 117: ...her extensions in the system To record and play a personal name 1 Call Appearance mode Press MENU then 2 and then 5 Line Appearance mode Press MENU then 2 and then 4 The Name Recording menu appears 2...

Страница 118: ...ing menu press 2 to delete the personal name A confirmation screen appears 2 Press to confirm After you delete your recorded name the Auto Attendant will announce your extension number instead Play Re...

Страница 119: ...headset 3 When registration is complete Cordless Headset is currently Registered appears and the cordless headset ON OFF light turns solid blue 4 Press The User Settings menu appears The headset must...

Страница 120: ...d The cordless headset ON OFF light slowly flashes 4 Press The User Settings menu appears Deregistering the Cordless Headset without the Deskset The cordless headset can also be deregistered using the...

Страница 121: ...et displays Registration Failed and the cordless headset resets itself The Deskset returns to the Cordless Headset Registration screen If cordless headset registration fails the ON OFF light on the he...

Страница 122: ...ess 1 Use the dial pad to enter a password of up to six digits To correct errors press or to start over press Press and enter the new password again To accept the change press The Password Saved scree...

Страница 123: ...Email mode OFF Email Copy Voicemail messages will be emailed to you as audio file attachments Email Notification You will receive email notifying you of new voicemail messages 3 Press The User Setting...

Страница 124: ...e status IP Address and Firmware number are listed with other information 2 Press to view additional information 3 Press to return to the main menu Menu 1 Deskset Settings 3 Admin Settings 2 User Sett...

Страница 125: ...can use the Deskset to manage one or more Auto Attendants To manage the Auto Attendant Settings 1 Press MENU to display the Menu with a fifth item Auto Attendant Settings 2 Press 5 to display the Auto...

Страница 126: ...ediately forwards incoming calls to the Auto Attendant menu that the system administrator has set No weekly schedule applies 5 Press to save the setting The list of Auto Attendants appears Auto Attend...

Страница 127: ...ace WebUI that resides on the Deskset See Accessing the Web User Interface WebUI on page 128 After you log on to the WebUI you can configure the following features Basic Settings on page 129 Personal...

Страница 128: ...bar and press ENTER on your computer keyboard 6 A Login page appears 7 Under Login Name log on as a user by typing your extension number 8 Enter your password if you have created one see Setting and...

Страница 129: ...ur mouse pointer on the highlighted field Figure 39 WebUI Error Indication Basic Settings The remaining procedures in this chapter assume that you are already logged on to the WebUI See Accessing the...

Страница 130: ...appropriate Auto Attendant Your callers will be directed to the Auto Attendant you select Ring Group Select a Ring Group Call Appearance mode 2 Under Auto Answer Settings select an Auto Answer delay o...

Страница 131: ...rator can also create a System Directory of names and phone numbers referred to as System list on the Deskset that is available to all extensions To add an entry to the Extension Directory 1 In the na...

Страница 132: ...ormation 4 Click to accept your changes or to reject the changes To sort and delete Personal Directory entries 1 In the navigation menu at left click Personal Directory to display the Directory List 2...

Страница 133: ...irst to indicate this is an external call To edit or delete an entry type over the entry 3 To save the entries click or to reject the changes click 4 Press the key to the right of the label on the Des...

Страница 134: ...will be an additional step every time you press MESSAGES to access your voicemail See Accessing Your Messages on page 79 To enable and disable voicemail distribution lists 1 In the navigation menu at...

Страница 135: ...Lists page 2 Click The Create Distribution List page appears 3 Enter a Name for the voicemail distribution list 4 Assign Distribution List Members Select one or more extensions from the Available Exte...

Страница 136: ...want to edit or delete The Edit Distribution List page appears 3 Optional Click to delete this distribution list and then go to Step 6 4 Edit the distribution list Name as needed 5 Assign Distribution...

Страница 137: ...pse SB67035 Deskset User s Guide Back to Contents Help To access WebUI Help 1 In the navigation menu at left click Help A PDF Help file opens 2 To view a topic click the link for that topic The page f...

Страница 138: ...ges on page 140 Calls Generally on page 142 Incoming Calls on page 146 Outgoing Calls on page 149 Voicemail on page 151 Other Deskset Features on page 153 WebUI on page 155 PC Deskset Interaction on p...

Страница 139: ...the device The system devices are not immediately active when powered up and after a power interruption Allow at least 30 seconds for the device to boot up If the Deskset is using Power over Ethernet...

Страница 140: ...ork The screen displays Joining Site for more than one minute The screen displays Network Down Probable Cause Corrective Action There may be no power or the Deskset may need to be reset See To resolve...

Страница 141: ...m number of that type of device has been reached A device must be removed from the network and deleted from the system before another device can be added The same Deskset extension number already exis...

Страница 142: ...at call is dropped Maximum Call Duration was exceeded Calls that are forwarded or transferred to an external phone number use two PSTN lines or voice channels for the duration of the call To avoid tyi...

Страница 143: ...r matches the first digit of parked calls Your system administrator may have to correct your Dial Plan settings Do not have extension numbers whose first digits match the park extension prefix Probabl...

Страница 144: ...To avoid tying up two outside lines these calls are on a timer Contact your system administrator about resetting the Timer for Forwarded and Transferred Outside Calls Probable Cause Corrective Action...

Страница 145: ...Call Forward No Answer settings are incorrect Call Appearance mode only Check that Call Forward All is on should appear in the top right corner of the screen while in Idle mode Press to turn this feat...

Страница 146: ...display Turn this feature off by using the Deskset Idle screen soft keys Incoming calls may be directed to a Ring Group or Call Queue that you are not part of Calls may also be redirected via DID numb...

Страница 147: ...pound sign to start the search Probable Cause Corrective Action The Deskset is set to Call Forward All Deactivate Call Forward All On the Idle screen press Direct Intercom is enabled and only calls f...

Страница 148: ...ervice from your local telephone service provider for this feature to work on your phone The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies...

Страница 149: ...t your system administrator Probable Cause Corrective Action An external phone number cannot be accessed through the Gateway Ensure that you enter a 9 or whatever digit if any that must be dialed firs...

Страница 150: ...ll Appearance mode only If any x11 extensions already exist such as 411 or 611 then the extensions take precedence In other words dialing 411 calls extension 411 not the 411 directory service 911 cann...

Страница 151: ...e Action Calls are not being directed to voicemail or the voicemail memory is full Call Appearance mode only Verify that Call Forward All is off or is targeted to voicemail Press to turn this feature...

Страница 152: ...er than six seconds the Deskset stops recording and disconnects the call If the Deskset s memory becomes full during a message the Deskset stops recording and disconnects the call If the caller s voic...

Страница 153: ...stem might not detect the star star while your announcement is playing Try waiting until the announcement is over before entering the code There may be interference on the phone line you are using Pre...

Страница 154: ...call state and Deskset functions They change depending on which line is highlighted For example there may be a held call an active call or an incoming call on the screen To view the soft keys for tha...

Страница 155: ...IP address of your Deskset into your Internet browser s address bar At the Deskset press MENU 4 to see the IP address displayed in the third line of the information Ensure that there is an Ethernet ca...

Страница 156: ...Probable Cause Corrective Action A computer connected through the Deskset will be limited to 100 Mbits s Use separate Ethernet connections for the Deskset and the computer so that the computer can tak...

Страница 157: ...e Deskset On the Deskset press MENU 2 6 Call Appearance mode or MENU 2 5 Line Appearance mode Once the headset is registered the headset light is blue when the headset is placed in the charger Registe...

Страница 158: ...close to being out of range Try moving closer to the Deskset Other electronic products can cause interference with your headset Try installing the Deskset far away from devices such as televisions mic...

Страница 159: ...egistered to the Deskset On the Deskset press MENU 2 6 Call Appearance mode or MENU 2 5 Line Appearance mode If the headset is registered the screen indicates Cordless Headset is currently Registered...

Страница 160: ...f a headset is registered it may not be yours Deregister your headset from the Deskset and ask all users in the vicinity to deregister their headsets At a Deskset press MENU 2 6 Call Appearance mode o...

Страница 161: ...egistered to If the headset is registered to an unknown Deskset which has AC power you must carry the headset out of range of the Deskset and perform the Deregistration sequence described above You wi...

Страница 162: ...ack to Idle in HELP menus goes back to previous page Backspace the cursor when entering data Dials the selected entry Turns Call Forward on or off Cancels action and returns user to previous mode Clea...

Страница 163: ...user to create a new message and send it to Desksets on a predefined distribution list Goes to the Mailbox list Moves to the next set of soft keys If this key appears there are more than four soft key...

Страница 164: ...with a soft cloth slightly dampened with water or a mild soap solution Do not use excess water or cleaning solvents of any kind Table 19 Technical Specifications Feature Specification Frequency Contro...

Страница 165: ...t to an authorized service facility Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electri...

Страница 166: ...TTN Information Technology Group Synapse Syn248 GPL code request along with a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserve...

Страница 167: ...earance key that is not busy with predialing dialing ringing or an active or held call BYPASS port An RJ 11 jack on the PSTN Gateway that allows for communication during power outages Plug an analog t...

Страница 168: ...ne numbers available to only a single extension referred to as Personal list on the Deskset Extension list A list of names and extension numbers for the Synapse system telephones extension number The...

Страница 169: ...data devices to communicate with each other LCD Liquid Crystal Display The screen that provides instructions and feedback LED Light Emitting Diode A small light on a device that indicates status live...

Страница 170: ...as if you were dialing a local call Depending on your system configuration you may need to dial a prefix such as 9 to make remote site calls Consult your system administrator RF radio frequency The co...

Страница 171: ...g standard to transmit voice and data between devices trunk A communications connection between the Synapse system and the telephone company unsupervised transfer Occurs when you do not communicate wi...

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