AT&T Synapse SB67035, Руководство пользователя

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Troubleshooting 141
Synapse SB67035 Deskset User’s Guide Back to Contents
The screen displays
Synch Failed
.
The device screen displays
Synchronizing...
.
Deskset cannot make or receive phone calls and the Deskset screen displays
Synchronizing...
.
There may be a problem with
the office network.

Check if other network devices, such as
computers, are communicating with the network.
If not, contact your IT administrator.
Probable Cause Corrective Action
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.

Reset the device. Insert a pen or paper clip into
the reset hole and press for more than five
seconds.
The maximum number of that
type of device has been
reached.

A device must be removed from the network and
deleted from the system before another device
can be added.
The same Deskset extension
number already exists.

Reset the Deskset to factory defaults without the
network cable connected. Use a paper clip to
press and hold the reset switch for more than five
seconds.
The device software version
is different than the rest of
the system.

Ask your system administrator to update all
devices to the current software version.
Probable Cause Corrective Action
Not enough time has
elapsed.

The device may display
Synchronizing…
for a
few seconds. This is normal and does not indicate
a problem.
Probable Cause Corrective Action
The Deskset may have an
incompatible software
version.

Ask your system administrator to update your
Deskset to the current software version.