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Appendix
Troubleshooting
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line(s), you must install a DSL filter between
each telephone line cord and telephone wall jack (see
Telephone base
installation
on pages 6-7). The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for
more information about DSL filters.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone base.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service provider must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line(s), you must install a DSL filter between
each telephone line cord and telephone wall jack (see
Telephone base
installation
on pages 6-7). The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service provider
for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and
the caller are in areas offering caller ID service, and if both telephone
companies use compatible equipment.
The answering system records incomplete messages.
The recording time of each message depends on the message length you
set (see
Incoming message length
on page 51).
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the preset message recording time.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
System does not answer after the correct number of rings.
Make sure that the answering system is on (see
Answer on/off
on page 49).
If toll saver is activated, the number of rings changes to two when you
have new messages stored (see
Number of rings
on page 50).
If the memory is full or the system is off, the system will answer after 10 rings.
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