65
Appendix
Troubleshooting
System does not respond to remote commands.
Make sure the remote code is on and you have entered a three-digit
remote code (see
Remote code
on page 51).
Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the telephone line you are using. Press the
dialing keys firmly.
System does not record messages.
Make sure the answering system is on (see
Answer on/off
on page 49).
Make sure the memory of the answering system is not full.
If you have voicemail service in addition to your answering system, your
callers’ messages may be going into voicemail before your answering system
picks up the call. Program your voicemail to pick up at least two rings after
the number of rings your answering system is set to answer the call
(see
Answering system and voicemail
on page 53).
The outgoing announcement is not clear.
When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
Make sure there is no background noise (TV, music, etc.) while recording.
The outgoing announcement used is different from the one I recorded.
There are a total of four possible announcements that can be used
(Annc A and Annc B for each mailbox). Make sure to record the correct
announcements for each mailbox (see
To record a new announcement
A or B
on page 47). Also be sure to set the correct annoucement(s) to
be played (see
Announcement selection
on page 46) and times they are
played (see
Announcement A and B time settings
on page 48).
voicemail appears and L1 and/or L2 flashes on the display.
Your telephone has voicemail indication that is separate from the built-in
answering system. If
voicemail
appears and
L1
and/or
L2
flashes on the
display, then your telephone has received a signal from your telephone
service provider that you have a voicemail message on line 1 and/or line
2 waiting for you to retrieve from your telephone service provider. Contact
your telephone service provider for more information on how to access
your voicemail.
•
•
•
•
•
•
•
•
•
•
•