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Warranty, Repair and Calibration
The instrument is warranted for one year from the date of purchase. Repair services will be
performed free of charge while the instrument is under warranty. However, this warranty is
void if the instrument shows evidence of the following:
•
Having been disassembled by unauthorized personnel.
•
Having been misused and/or operated outside the environmental specifications.
Repair services are available for a fee after the warranty expires.
Replacement Parts
Replacement parts are necessary to maintain performance of the instrument.
Replacement parts are generally available for 7 years after a model is discontinued.
However, please be aware that replacement parts may become unavailable from the
suppliers within the 7-year period. Contact ATAGO, an authorized ATAGO distributor, or
the original seller.
*Any repair services that require disassembly must be performed at an authorized ATAGO
service center.
Calibration Recommendation
In accordance with the ISO quality management systems, ATAGO provides calibration
services that comply with HACCP and GMP standards (only available for ATAGO products;
a fee will be charged for this service).
The following documents will accompany an instrument after calibration:
Calibration certificate, traceability certificate, and traceability diagram.
Please have the serial number information ready when contacting us.
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