24
Astra P-10 USER MANUAL
10. TROUBLESHOOTING
The stove display provides warnings for alerts and errors which can occur during the operation of the controller. The alarm icons
in the indicator line of the display signal a problem. An alert notification is indicated by blinking icons, errors are indicated with
continuously lit icons. In case of an alert, the combustion system remains operational. In case of an error, the combustion system has
malfunctioned seriously and is disabled. To solve the problem, a service technician should be contacted.
Each alert and error has a code which can be used to identify the problem. To display the code, press and hold the Cancellation button
for 3 seconds. If there is no information on the alert/error code, the screen shows ----.
• ALERTS
No fuel
Indication
:
Icon
No fuel
is
blinking
Code:
----
Cause:
When the fuel in the hopper runs out, the
notification is triggered. The combustion system turns
off and cannot be restarted.
Solution:
Refill the pellets hopper.
Delete the alert by pressing and holding
the Start/stop button on the display.
Combustion chamber or chimney is dirty
Indication
:
Icon
Cleaning
is
blinking
Indication
:
Icon
Cleaning
is
blinking
Code:
A003
Code:
----
Cause:
The combustion chamber or the chimney are
dirty and require cleaning. There is too much ash or
unburned pellets in the combustion chamber; and/or
the chimney is congested with soot.
Solution:
Inspect and empty the
combustion chamber or contact
service personnel to sweep the
chimney.
Low battery
Indication
:
Icon
Service
is
blinking
Code:
A004
Cause:
The controller battery gets discharged. The
combustion system is still operational.
Solution:
Contact service personnel to
change the controller battery. Do not attempt
to change the battery on your own.
Fan 1 – the exhaust fan- speed sensor failure
Indication
:
Icon
Service
is
blinking
Code:
A005
Cause:
The speed sensor of the exhaust fan is
malfunctioning. The combustion system is still
operational.
Solution:
Contact service personnel.
Pressure sensor failure
Indication
:
Icon
Service
is
blinking
Code:
A007
Cause:
The pressure sensor has malfunctioned. The
combustion system is still operational.
Solution:
Contact service personnel.
Regular maintenance required
Indication
:
Icons
Servic
e
and
Cleaning
is
blinking
Code:
A002
Cause:
The time to the next service has run out. If set up by
service personnel, the Time to service counter counts time
in hours in the reverse direction. When this counter reaches
zero, the Service icon starts blinking. This value is read-only
and can be modified by authorized personnel only.
Solution:
Contact service personnel.
Remote control battery empty
Indication
:
Remote control is
not responsive
Cause:
The battery of the remote control is empty. The
remote control uses the CR2025 or CR2032 battery.
Solution:
Replace the battery. Refer
for the instructions to the back side
of the remote control unit.
