67
SillHa Oral Wellness Instrument
5.1.2 Instrument [Error] Causes and Remedies
An error occurs due to improper instrument operations or measurement that may
affect measurement results. You can continue measurement by following simple
remedial procedures.
No.
Description
Cause
Remedy
[E-100]
The test strip is
not placed
properly.
• The test strip is not in
place.
• The test strip is not for
use with the instrument.
• The test strip is placed
improperly.
• Use only test strips for
use with the instrument.
• Properly place the test
strip on the test strip
holder. Tap [OK] and
turn on the instrument
again.
[E-101]
The LED emits
too much light.
• The photometric section
is exposed to stray light.
• There is a problem with
the LED.
Tap [OK] and turn off the
power. Clean the white
plate on the test strip
holder (see page 61) and
the reading unit (see page
63). If the error persists,
perform driving speed
adjustment (see page 64).
[E-102]
The photometric
section is
exposed to strong
light.
The photometric section is
exposed to stray light.
Tap [OK]. Close the
reading unit cover and
retry measurement.
[E-103]
A communication
error occurred.
An error occurred in
communication between
the instrument and the PC.
Tap [OK]. Disconnect the
USB cable from both the
ends of the instrument and
the PC, and connect them
again. Then, retry
measurement.
[E-104]
A temperature
error occurred.
• The environmental
temperature is outside
the range of 50º – 86ºF
(10º – 30°C).
• The instrument has not
adjusted to the
environmental
temperature.
• There is a problem with
the instrument.
Tap [OK]. Allow the
instrument to adjust to the
environmental
temperature of 50º – 86ºF
(10º – 30°C), and retry
measurement. If the error
persists, contact ARKRAY.
[E-105]
The instrument
was powered
down during
measurement.
• The USB cable is not
connected properly to
the instrument or the PC.
• The battery is
disconnected or
deteriorated.
Tap [OK]. Make sure that
the USB cable is
connected properly.
If the error persists,
contact ARKRAY.
5.1.2
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