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Refer to “Troubleshooting” on this manual before requesting
repairs.
Contact the number listed in “Repairs” (in Japanese only) on the
last page if problems persist.
Bring your handset to a repair counter that DOCOMO specifies.
However, repair counters are only open during business hours.
Make sure to bring your warranty card with you. Note that it may
take several days to repair depending on the damaged condition.
During the warranty period
The handset will be repaired without charge in accordance with
the terms of the warranty.
When bringing the handset in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be
charged for repairs of malfunctions or damage caused by your
improper handling (damage of liquid crystal and connector) or if
no warranty certificate is presented.
Repairs for damages caused by the use of devices and
consumable products other than those specified by DOCOMO
will also incur a fee, even during the warranty period.
Repairs may not be possible in the following
circumstances.
As a result of inspection, when damage from water exposure,
condensation, sweat or other liquids is found or when the internal
circuit board is damaged or deformed (Repairs may not be
possible when external connector terminal, earphone/
microphone terminal, LCD, etc. is damaged or when a housing is
cracked)
※
Even when repairs are possible, repair charges will be incurred
because the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the
handset) will be kept in stock basically for 4 years following the halt
of production. However, note that there may be a case when repair
is not possible for the shortage of replacement parts depending on
the faulty part. Repairs may be possible even after this period has
passed, depending on the faulty part. Contact the number listed in
“Repairs” (in Japanese only) on the last page for details.
Never attempt to modify the handset or its accessories.
May cause fire, bodily injury or malfunction.
If your handset has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the handset to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
･
Stickers are applied to the LCD or keys
･
Decorations are made to the handset with adhesive agent
･
Exterior parts are replaced with those which are not
standard DOCOMO products
Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings.
When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
The following sections of the handset contain parts that generate
magnetic waves. Keep cash cards and other objects likely to be
affected by magnetic waves away from the handset. Cards may
become unusable.
Sections: Speaker, earpiece
If the inside of the handset gets wet or becomes moist,
immediately turn off the power though SH-06E provides
waterproof performance. Then, visit a repair counter. The
handset may not be repaired depending on its condition.
Created, imported or downloaded data may be modified or
deleted when changing models or repairing the handset.
DOCOMO shall not be liable for any modification or deletion of
content. DOCOMO may, at our convenience, exchange your
handset for a substitute in lieu of repairs. However, in this case,
we cannot transfer these data to replaced products except for
some data.
Connect SH-06E to the network and check for software update.
If necessary, download update files and update.
Check the DOCOMO website for updates.
The following three kinds of update methods are available.
Auto-update
: Automatically download new update files and
rewrite at the set time.
Now update
: Immediately update.
Reserve update : Automatically update at the set time.
Fully recharge battery before updating software. It is
recommended to connect a charger cable to the handset when
updating.
Software cannot be updated in the following cases.
During a call
When [
(
] is displayed
*
During international roaming
*
In Airplane mode
*
During Wi-Fi tethering
During USB tethering
During Android version upgrade
When date and time are set incorrectly
When battery level is insufficient for software update
* When the handset is outside the service area or during
international roaming, the update is not available even if Wi-Fi
is connected.
Updating (downloading and rewriting) software may take time.
Making or receiving calls, each communication function and
other functions cannot be used while updating software.
However, receiving calls is possible during download.
It is recommended to update software at a location with good
signal conditions while you are not moving. Software update may
be interrupted if signal is weak.
After-Sales Services
If you have problems with your handset
If your handset needs repairs after contacting
DOCOMO
IMPORTANT!
Memory dial (Phonebook) and downloaded
information
Updating software
You can update software even if the handset contains
phonebook, camera image, mail, downloaded data, etc.
However, DOCOMO may not be able to protect data that could
be lost due to malfunction, damage, water exposure and so on.
It is recommended that important data be backed up before
software update. Note that some data, such as downloaded
data, cannot be backed up.
Using software update
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