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ANZ HealthPay Medicare Claiming Merchant Operating Guide

3

1. Welcome

Welcome to ANZ HealthPay™, providing seamless payments and claiming for healthcare 

practitioners. ANZ HealthPay allows you to process Medicare claims, private health fund claims, 

and payments all through your EFTPOS terminal. This operating guide provides in-depth 

information to help process Medicare, patient and bulk bill claims. 

This service can benefit General Practitioners, 

Specialists, Diagnostic and Pathology clinics 

through a reduction in the time and effort spent 

on completing Medicare claim forms and through 

payments usually being made within 24 hours, 

straight into your nominated bank account.
Patients also benefit from this service. Using 

Medicare Easyclaim they can now have their 

Medicare rebate deposited directly into their 

bank account.
This Medicare Easyclaim Merchant Operating 

Guide should be used in conjunction with your 

existing ANZ POS Turbo 2 or ANZ POS Mobile 2 

Merchant Operating Guide.
Please take time to ensure you and your staff read 

this manual thoroughly.

1.1  MERCHANT AGREEMENT

Your ANZ Worldline Payment Solutions Merchant 

Agreement contains valuable information and 

important requirements relating to operating 

procedures. Instructions in this Merchant 

Operating Guide form part of the ANZ Worldline 

Payment Solutions Merchant Agreement and may 

be changed or replaced by us in accordance to 

the terms of the merchant agreement.

1.2  IMPORTANT CONTACT DETAILS FOR 

PRACTITIONERS 

ANZ Worldline Payment Solutions’ Medicare 

Easyclaim Merchant Support  

1300 633 269

**

 

(24 hours, 7 days a week)

• 

For instructions on how to process Medicare 

Easyclaim transactions

• 

To report technical problems with the Medicare 

Easyclaim service. 

ANZ HealthPay Helpdesk 

1800 790 207 

**

 

(24 hours, 7 days a week)

• 

For EFTPOS hardware and technical difficulties 

or merchant account enquiries

Medicare Australia Provider Line 

132 150

* 

(24 hours, 7 days a week)

• 

For Medical Practitioner claiming enquiries

• 

For other Medicare Australia system enquiries.

1.3  IMPORTANT CONTACT DETAILS FOR 

CLAIMANTS

Medicare Australia Consumer Line 

132 011

*  

(24 hours, 7days a week)

• 

For patient or claimant enquiries regarding claim 

assessment

• 

For other general Medicare Australia enquiries.

If a claimant has not received their Medicare 

rebate processed via Medicare Easyclaim, they 

should contact the financial institution that issued 

the EFTPOS card used in the transaction. 

NOTE: 

* Call charges apply. 24 hour service. 

      **  Call charges may apply from mobile phones 

or payphones only. 

Содержание HealthPay

Страница 1: ...ANZ HealthPay 03 22 Medicare Claiming Operating Guide...

Страница 2: ...2 Modifying Terminal Operator IDs 8 4 3 Removing Terminal Operator IDs 9 4 4 Printing an Operator List 9 5 Customising Medicare Easyclaim on your ANZ HealthPay terminal 10 5 1 Services Setup 10 5 2 P...

Страница 3: ...nformation and important requirements relating to operating procedures Instructions in this Merchant Operating Guide form part of the ANZ Worldline Payment Solutions Merchant Agreement and may be chan...

Страница 4: ...dical Practitioner s account Where Medicare Australia assesses that a rebate is payable Medicare Australia will issue a statement and a Pay Doctor via Claimant PDVC cheque which is mailed to the claim...

Страница 5: ...E For more information about Medicare Easyclaim including services that are not supported by Medicare Easyclaim please refer to the Medicare Easyclaim Reference Guide or visit www medicareaustralia go...

Страница 6: ...er a PIN the transaction will be cancelled and a Cancelled by Practitioner Receipt will be produced Scenario 3 Bulk Bill If the Medicare Easyclaim operator pauses for more than approximately 30 second...

Страница 7: ...ANZ HealthPay Press ENTER ANZ EFTPOS MENU 1 PURCHASE 2 CASH OUT 3 REFUND ANZ EFTPOS MENU 8 SUPERVISOR 9 BALANCE INQUIRY 10 SERVICES Scroll down to select the SERVICES option and press ENTER If you hav...

Страница 8: ...perator is added to the terminal ADD NEW OPERATOR OPERATOR NAME If another operator is to be added please repeat the previous 3 steps If there are no more operators to be added press CANCEL to return...

Страница 9: ...RATOR 2 MODIFY OPERATOR 3 REMOVE OPERATOR 4 OPERATOR LIST Press 2 to select REMOVE OPERATOR REMOVE OPERATOR OPERATOR NAME OPERATOR1 PREV NEXT Select PREV or NEXT from the menu by pressing the CHQ or C...

Страница 10: ...t up three main fields Services Provider and MBS Items Other options including LSPN equipment Ref ReqProv SCP ID and Receipts can also be customised See Section Other Administrative Functions for more...

Страница 11: ...rminal will save these settings and print a confirmation receipt Note Only the Services set to Yes will be available choices when making a claim or when setting up other preferences 5 2 PROVIDER SETUP...

Страница 12: ...tion by pressing the corresponding YELLOW key PROVIDER NUM Enter the PROVIDER NUMBER and press ENTER Note The provider number must be full 8 characters including letters If a provider number is less t...

Страница 13: ...nt a receipt of the list of Providers 5 3 MBS ITEM SETUP To go to the MBS Item menu Start from the Idle screen For example ANZ HealthPay Press ENTER ANZ EFTPOS MENU 1 PURCHASE 2 CASH OUT 3 REFUND MBS...

Страница 14: ...ORT NAME Enter the SHORT NAME for the Item and press ENTER ITEM AMOUNT Enter the full service fee amount including the schedule fee and additional payments and press ENTER REVIEW ITEM 1 ITEM NUMBER 2...

Страница 15: ...n and press ENTER If you have set up an Operator ID on your terminal you will be prompted to enter the Operator ID For example CANCEL CLAIM OPERATOR ID Enter your Operator ID then press ENTER Terminal...

Страница 16: ...ation you wish to change For further information about each claim item see Section Claim Data Details After modifying a Claim Data detail the terminal will return to this screen Press ENTER when all r...

Страница 17: ...ectronically payable to the claimant via the ANZ HealthPay terminal The ANZ HealthPay terminal will print a Paid Claim Pended receipt 6 3 FOR BULK BILL If the patient is eligible for a concessional en...

Страница 18: ...The Location Specific Provider Number LSPN is applicable to services Within Group T2 radiation oncology services as described in the MBS Within Category 5 diagnostic imaging services as described in t...

Страница 19: ...ew Referring and Requesting Providers To add a new referring and requesting provider select ADD option Enter the Provider Number and press ENTER Enter a short name for the Provider and press ENTER The...

Страница 20: ...is displayed instead If the Claimant is on the same Medicare card as the patient Select this option Press 2 then key in the Claimant s IRN and press ENTER If the Claimant is on a different Medicare c...

Страница 21: ...vider number and press ENTER Key in the Referral issue date and press ENTER Confirm that the details are correct then press ENTER If Referring Providers have not been set up and a Referring Provider i...

Страница 22: ...em Override Code is displayed on the right of this line Its values can be N A AP Not Duplicate Service or AO Not Normal Aftercare Select this option then select the appropriate value from the list Res...

Страница 23: ...in the Equipment ID and press ENTER If Equipment Items have not been setup Select this option Key in the Equipment ID or leave the field blank for N A and press ENTER SCP ID The SCP ID option is prese...

Страница 24: ...laim Patient Claim This is an example of a fully paid Medicare Easyclaim patient claim receipt Unpaid Partially Paid Medicare Easyclaim Patient Claim This is an example of a partially paid Medicare Ea...

Страница 25: ...lthPay Medicare Claiming Merchant Operating Guide 25 Pended Medicare Easyclaim Patient Claim This is an example of a pended Medicare Easyclaim patient claim receipt Cancelled Medicare Easyclaim Patien...

Страница 26: ...m This is an example of a receipt issued when the patient declines a Medicare Easyclaim Bulk Bill claim Error Receipt This is an example of an error receipt for Medicare Easyclaim The message displaye...

Страница 27: ...rship with ANZ s local expertise and existing relationships ANZ Worldline Payment Solutions aims to offer fast reliable and secure point of sale and online payment acceptance for merchants and their c...

Страница 28: ...ANZ HealthPay Medicare Claiming Merchant Operating Guide 28 Item No AW2007 03 2022 WZ114701 200 0024 02_AUS_EN 03 22 anzworldline com au...

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