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#L010155
July 2004
Section 6: Troubleshooting
Section 6: Troubleshooting
Section 6: Troubleshooting
Section 6: Troubleshooting
Section 6: Troubleshooting
Problem:
Problem:
Problem:
Problem:
Problem:
Cannot establish communications with the DPD75601.
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
1) Make sure the DPD75601 controller has power. Is the controller’s Green LED on?
2) Check the RS232/RS485 connections.
3) Check for loose cable connections either on the DPD75601 controller or COM Port.
4) Was the software installed successfully?
5) Go to S
S
S
S
Setup | Co
etup | Co
etup | Co
etup | Co
etup | Com
m
m
m
m Port Settings
Port Settings
Port Settings
Port Settings
Port Settings and verify COM port and baud rate settings.
6) Go to S
S
S
S
Setup |
etup |
etup |
etup |
etup | A
A
A
A
Axis
xis
xis
xis
xis and verify address settings are the same.
7) Click on S
S
S
S
Setup |
etup |
etup |
etup |
etup |C
C
C
C
Connect
onnect
onnect
onnect
onnect icon to communicate with the DPD75601 controller.
8) If problems still exist, contact Anaheim Automation Tech Support.
910 East Orang
910 East Orang
910 East Orang
910 East Orang
910 East Orangefair Lane
efair Lane
efair Lane
efair Lane
efair Lane
Anaheim, CA, 92801-1195
Anaheim, CA, 92801-1195
Anaheim, CA, 92801-1195
Anaheim, CA, 92801-1195
Anaheim, CA, 92801-1195
phone: (714) 992-6990
phone: (714) 992-6990
phone: (714) 992-6990
phone: (714) 992-6990
phone: (714) 992-6990
fax: (714) 992-0471
fax: (714) 992-0471
fax: (714) 992-0471
fax: (714) 992-0471
fax: (714) 992-0471
www
www
www
www
www.anaheimautomation.com
.anaheimautomation.com
.anaheimautomation.com
.anaheimautomation.com
.anaheimautomation.com
Anaheim A
Anaheim A
Anaheim A
Anaheim A
Anaheim Automation,
utomation,
utomation,
utomation,
utomation, Inc.
Inc.
Inc.
Inc.
Inc.
T
T
T
T
Tec
ec
ec
ec
ech Suppor
h Suppor
h Suppor
h Suppor
h Support :
t :
t :
t :
t :
Problem:
Problem:
Problem:
Problem:
Problem:
There is no power to the DPD75601 controller.
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
1) Is the DPD75601 controller connected to the appropriate power supply?
2) Check for any blown fuses in line with the DPD75601 controller.
3) If problems still exist, contact Anaheim Automation, Inc. Tech Support.
Problem:
Problem:
Problem:
Problem:
Problem:
My program won’t “Autostart”.
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
Possible Solutions:
1) Verify that the Autostart Function has been enabled.
2) Go to S
S
S
S
Setup |
etup |
etup |
etup |
etup | A
A
A
A
Autostart Program
utostart Program
utostart Program
utostart Program
utostart Program and Click on E
E
E
E
Enable
nable
nable
nable
nable.
3) If problems still exist, contact Anaheim Automation Tech Support.