Altigen AltiContact Manager Version 5.0, Руководство администратора

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Workgroup Configuration
AltiContact Manager Administration Manual 15-35
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Queue Overflow
The Queue Overflow window allows for configuration of overflow
conditions and actions.
Figure 16. Queue Overflow window of Advanced Queue Management,
Workgroup Configuration
• Overflow Conditions - select from any of the following check boxes
(if all are enabled, the conditions will be followed in order):
— Calls in Queue Exceed - can be between 0 and 150. This is the
number of calls in queue that will cause overflow. For example, 5
calls mean that once a queue has 5 calls in queue, the system will
forward the overflow calls according to a specified action.
— Wait Time longer than - can be between 0 and 200 minutes. This
is the time that a call must have been waiting in queue for the call
to be overflowed.
— Service Level lower than - can be between 0 and 100%. This is the
percentage of calls in queue longer than service level threshold.
• Action - select from one of the following options:
— Overflow existing call in the queue to
— Overflow new incoming calls to
When either is selected, use the drop-down list to select the
overflow action:
• Voice Mail