Altigen AltiContact Manager Version 5.0, Руководство администратора

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AltiContact Manager Administration Manual 13-1
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Agent Configuration
There are two types of Agent extensions:
• Physical Extensions are associated with a physical port and device,
usually a telephone set. This is what most users think of as an
extension.
• Virtual Extensions are not associated with a physical port. Virtual
extensions can be used as message mailboxes and in telephone sharing
environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
You can create up to 2,000 total (ph virtual) extensions.
IP extensions can be configured either as physical or virtual extensions.
After creating the extensions, you then work with the following settings,
each of which is accessed by a tab in the Agent Configuration window.
• General setup—creating the extension numbers and assigning people
to the extensions, creating workgroup pilot numbers, and setting other
basic parameters.
• Group—add or remove huntgroup members.
• Speed Dialing—extension speed dial numbers.
• Mail Management—capacity and features options for extension
mailboxes.
• Notification—preferences and options for voice mail notifications.
• Restriction—extension out-call restrictions.
• Answering—call forwarding, call waiting, and call handling
preferences and options.
• One Number Access—special handling for designated VIP calls.
• Monitor List—extension rights to monitor other extension calls.