Altigen AltiContact Manager Version 5.0, Руководство администратора

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15-4 AltiContact Manager Administration Manual
• Description—Optional descriptive information such as department
name or workgroup office location.
Setting Call Restrictions
You can allow or restrict other types of calls by using the following check
boxes. You may choose to enable or disable these options—the default is
set to enable the first three options. These default settings reduce the risk of
international toll fraud.
Caution: Allowing these options may increase the potential for toll
fraud if they are not properly administered.
• Allow Calls to be Transferred or Conferenced to an Outside
Number—selected, the group user can transfer or conference calls to
an outside telephone number. Checking this box will enable Message
Notification.
• Allow User to set Forward, Notification and Reminder Call to
Outside Number—selected, the group user can set these features to an
outside telephone number when accessing the group’s voice mail.
Checking this box will enable Message Notification.
• Allow Outside Caller to Make or Return Calls from within
Group’s VM System—selected, the group user can make or return
calls from within the group’s voice mail (i.e. Zoomerang).
• Allow Outside Caller to Make or Forward International Calls
from within Group’s VM System—selected, the group user can
make international outgoing calls from within the group’s voice mail
(i.e. Zoomerang).
Service Level Threshold
The Service Level Threshold scroll box allows you to select the length of
time in seconds that a call can be in queue before the call is logged in
workgroup performance statistics as having exceeded the allowable service
level limits. You can set the value to any number between 1–1200 seconds.
Workgroup Recording Options
The system administrator can specify the following workgroup call
recording options for a workgroup: