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4 Maintenance
Alpha Technologies
4.2 Troubleshooting
The unit’s electronics need no maintenance. If it fails to perform a specific function, Figure 4.1
on the next page lists typical symptoms, causes and solutions, starting with the most obvious
and working systematically. If you cannot resolve a problem, contact Alpha Technologies cus-
tomer service department. By following this manual’s guidelines, you will have many years of
trouble free service.
Battery Lifetime
The maintenance-free batteries are affected by many factors including: operating temperature;
number of discharges during the battery’s life; charging characteristics and low voltage cutoffs.
The unit complies with the battery manufacturer’s specifications for optimum performance and
the longest possible battery life.
During normal operation, the batteries may increase in capacity during the first three to twelve
months. After the first 10 to 15 discharges, the available backup power may increase by up to
20%. Once at this peak they slowly loose capacity and eventually cannot provide backup power.
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4.3 Returning a Unit to Alpha for Repair
Alpha Technologies does
not
assume responsibility for damage caused by improper
packaging of returned units.
Before returning a unit for repair, obtain a Return Material Authorization (RMA) number from
Alpha’s customer service department. Clearly write it on the original shipping container. If you do
not have the container, pack the replacement with at least three inches of shock-absorbing
material, but do not use popcorn type packaging. Returns should be prepaid and insured (COD
and freight collect cannot be accepted).
For customer support or for technical information, contact Alpha Technologies Customer Ser-
vice department directly at:
For emergency technical support 7 days a week / 24 hours a day call:
USA:
1–800–863–3364
CANADA:
1–800–667–8743
