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12. Warranty and Service Information
12.1 Technical Support
In Canada and the USA, call toll free 1-888-462-7487
Customers outside Canada and the USA, call +1-604-436-5547.
12.2 Warranty Statement
For full information details review Alpha's online Warranty Statement at http://www.alpha.ca/warranty.
12.3 Limited Hardware Warranty
Alpha warrants that for a period of two (2) years from the date of shipment its products shall be free from defects
under normal authorized use consistent with the product specifications and Alpha’s instructions, unless otherwise
specified in the product manual, in which case, the terms of the manual will take precedence
The warranty provides for repairing, replacing or issuing credit (at Alpha’s discretion) for any equipment manufac-
tured by it and returned by the customer to the factory or other authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or other par-
ties any remedies other than the above. It does not provide coverage for any loss of profits, loss of use, costs
for removal or installation of defective equipment, damages or consequential damages based upon equipment
failure during or after the warranty period. No other obligations are expressed or implied. Warranty also does not
cover damage or equipment failure due to cause(s) external to the unit including, but not limited to, environmental
conditions, water damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
12.4 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. Contact your Alpha sales
representative or the Technical Support team at the above number to understand your entitlements under Battery
Warranty.
12.5 Warranty Claims
Any claim under this Limited Warranty must be made in writing to Alpha BEFORE sending material back. Alpha
will provide Product return instructions upon approval of return request. A Service Repair Order (SRO) and / or
Return Authorization (RA) number will be issued ensuring that your service needs are handled promptly and ef-
ficiently. Claims must be made online at: http://www.alpha.ca/web2/service-and-support.
12.6 Service Centers
For a list of international service centers, refer to the Alpha website:
http://www.alpha.ca/web2/services-and-support
