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1. Cleaning your firepit on a consistent and regular basis will help aid in a longer lasting top.
2. Cover your firepit with the included cover when not in use to protect it from the elements.
3. We recommend that your firepit be stored indoors during the winter months.
4. If it must be stored outside, it should ALWAYS be covered.
CARE AND MAINTENANCE
TROUBLESHOOTING
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using igniter.
LP gas tank valve is closed.
Make sure regulator is securely attached to the LP gas tank per “Installing
LP
LP gas tank is low or empty.
Exchange, refill or replace LP gas tank.
LP gas leak.
1. Turn LP gas tank valve to “CLOSED”.
2. Wait 5 minutes for gas to clear.
3. Follow “Checking for Leaks” section.
Battery needs to be changed.
Electrode and burners are wet.
Wipe dry with cloth.
Electrode cracked or broken - sparks at crack.
Replacement part(s) may be needed - contact Customer Care at 1-866-439-9800.
Wire loose or disconnected.
Reconnect wire or replacement part(s) may be needed - contact Customer Care
a
Wire is shorting (sparking) between igniter and electrode. Replacement part(s) may be needed - contact Customer Care at 1-866-439-9800.
Bad igniter.
Replacement part(s) may be needed - contact Customer Care a
Burner will not light with match.
No gas flow.
Check if LP gas tank is empty.
a
.
If empty, exchange,
refill or replace LP gas tank.
b
.
If LP gas tank is not empty, refer to
“Sudden drop in gas fl
ow or
reduced flame height
” (see below).
LP gas tank is low or empty.
Exchange, refill or replace LP gas tank.
LP gas leak.
1
.
Turn LP gas tank valve to “CLOSED”.
2
.
Wait 5 minutes for gas to clear.
3
.
Follow “Checking for Leaks” section.
Coupling nut and regulator not fully connected.
Turn the coupling nut about one-half to three-quarters additional turn until solid
stop
.
Tighten by hand only - do NOT use tools.
Obstruction of gas flow.
1
.
Clear burner/venturi tube.
2
.
Check for bent or kinked hose.
Disengagement of burner to valve.
Re-engage burner and valve.
Spider webs or insect nest in burner/venturi tube.
Clean burner/venturi tube.
Burner ports clogged or blocked.
Clean burner ports.
Sudden drop in gas flow or
reduced flame height.
Out of gas.
Exchange, refill or replace LP gas tank.
Overfilling prevention device
may have been activated.
1.
Turn control knob to “ OFF”.
2.
W
ait 30 seconds and light outdoor fireplace per
“Lighting” section.
3
.
If flames are still too l
ow,
reset the overfilling prevention device:
a. Turn control knob(s) “ OFF”.
b. Turn LP gas tank valve to “CLOSED”.
c. Disconnect regulator.
d. Turn control knobs to (ON).
e . Wait one minute.
f. Turn control knobs to “ OFF”.
g . Reconnect regulator and leak check connections, being careful not to
fully open valve.
h.
Light outdoor fireplace per
“Lighting” section.
Irregular flame pattern flame does
not run the full length of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or orange.
New burner may have residual manufacturing oils.
Burn outdoor fireplace for 15 minutes and re-inspect.
Spider webs or insect nest in burner/venturi tube.
Clean burner/venturi tube.
Poor alignment of valve to burner/venturi tube.
Ensure burner/venturi tube is properly engaged with valve.
Flame goes out.
High or gusting winds.
Do not use outdoor fireplace in high winds.
Low on LP gas.
Exchange, refill or replace LP gas tank.
Excess flow valve tripped..
Refer to “Sudden drop in gas flow or reduced flame height”.
Flashback (fire in venturi/burner tube(s))
Burner and/or burner/venturi tube is blocked.
Clean burner and/or burner/venturi tube.
Flame seems to lose heat when burning
in cold weather - temperature below 50ºF.
Ice has built up on the outside of the LP gas
tank because the vaporization process is
1
.
Turn off per “Turning Off” section.
2
.
Replace with a spare LP gas tank.
3
.
Reconnect LP gas tank per “Installing LP Gas Tank” section.
4
.
Follow “Checking for Leaks” section.
5
.
Light outdoor fireplace per
“Lighting” section.
too slow.
Gas Tank,” then turn LP gas tank valve to “OPEN”.
t 1-866-439-9800.
t 1-866-439-9800.
If you have any questions or problems, please call our customer service department at 1-866-439-9800, 8 a.m. - 8 p.m., EST, Monday - Sunday.
Replace the
“AA A” battery (follow assembly step for inserting battery).
You could also contact us at [email protected] or visit www.lowespartsplus.com.