Troubleshooting Tips
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Troubleshooting Tips
The following table provides some possible reasons for behavior of the show controller or WinScriptLive. Please
see our website for more frequently asked questions and knowledgebase.
WinScriptLive
Symptom
Possible Cause
Possible Solution
Can’t send a script –
WinScriptLive stays stuck on
“verify”
Compact Flash card failure
Remove compact flash card from
rear of unit. Place in CF reader
connected to a PC. Save any script
data or webpages you need to the
PC. Format as FAT32. In
WinScriptLive, go to “Tools” and
click “Create default CF Card” to
get default webpages if desired.
Firewall blocking port 2638 or
2639 if using Ethernet
Connect directly from PC to Show
Controller (without router or
switch), or change router/switch
settings.
Can't paste/insert in a new row in
WinScriptLive. It copies over
existing row.
Row is highlighted
Make sure before pasting that no
other complete rows are highlighted
"Live Mode" keeps getting
disconnected
Touch and WinScriptLive are
running on the same PC
It is not recommended to run the
touch software and WinScriptLive
both in Live Mode at the same time.
This may lead to disconnections
from Live Mode in WinScriptLive.
Wireless connection intermittent
If you are using a wireless Ethernet
connection, try connecting using a
wired connection.
Product file changes don't take
effect
Re-selection of product and Restart
of WinScriptLive Required
After modifying a product file,
WinScriptLive must be re-started to
re-read the file. In addition, for your
script file, you must re-select the
"version" of the product in the
"devices" screen window using
"edit device" in WinScriptLive.
NTP doesn't update
Firewall block
Make sure that port 123 is allowed
to pass through any routers or
switches to reach your destination
ip or dns address for NTP.
SMPTE timed sequence doesn't
run as timecode is running
Sequence isn't "armed"
Make sure that the sequence is
"armed". This can be done using an
"arm" command from another
sequence, the "autostart" checkbox,
or a trigger.
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