After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
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In case of an emergency
In the event of an emergency, switch off all working units of the cooker,
disconnect the mains plug and call our after sales support line for advice.
Troubleshooting guide
Some minor faults can be fixed by referring to the instructions given in the
table below. Before calling our after sales support line, please check the table.
Problem
Possible cause
Suggested solution
The appliance
does not work.
The oven does not
heat up.
Interruption in
power supply.
Broken fuse.
Check your household fuse box,
and if there is a blown fuse,
replace it with a new one. If this
problem happens again, call
our after sales support line and
arrange a service.
Check with another appliance that
the outlet is working properly, or
whether there is a power outage.
The oven light is
not working.
The bulb is loose
or damaged.
Tighten up or replace the blown
bulb.
The oven is
not heating up
properly.
The oven
temperature and/
or cooking mode
has not been
selected correctly.
Set the cooking mode and
temperature according to the
instructions (and/or your recipe).
The oven door
is not closed
properly.
Make sure the oven door is
properly closed.
The oven door is
wet after use.
Steam produced
during cooking
accumulates on
the door.
Carefully wipe any built-up
condensation from the oven door
after or during use.
Leave the door open after cooking.
Food is cooked
unevenly.
Size and shape of
food, and position
in the oven, can
affect results.
Ensure the baking dish is centred
on the shelf and that the shelf puts
the food in the centre of the oven.
Rotate the dish during cooking.
Other Useful Information (Cont.)
