OG-X-FR openGear Frame v1.0r1 42 www.aja.com
Chapter 10 – Service Information
Routine maintenance to this openGear product is not required. In the event of
problems with your card, the following basic troubleshooting checklist may
help identify the source of the problem. If the frame still does not appear to be
working properly after checking all possible causes, please contact the Technical
Support department at the numbers listed under
"Contacting AJA Support" on
page 2.
1. Visual Review — Performing a quick visual check may reveal many
problems, such as connectors not properly seated or loose cables. Check
the card, the frame, and any associated peripheral equipment for signs of
trouble.
2. Power Check — Inspect the power indicator LED on the distribution frame
front panel for the presence of power. If the power LED is not illuminated,
verify that the power cable is connected to a power source and that power
is available at the power main. Confirm that the power supplies are fully
seated in their slots. If the power LED is still not illuminated, replace the
power supply with one that is verified to work.
3. Input Signal Status — Verify that source equipment is operating correctly
and that a valid signal is being supplied.
4. Output Signal Path — Verify that destination equipment is operating
correctly and receiving a valid signal.
5. Unit Exchange — Exchanging a suspect unit with a unit that is known
to be working correctly is an efficient method for localizing problems to
individual units.
