4. Appendix
WN-350R User’s Manual
160
Scenario
Solution
Can’t get connected to
Internet
1. Go to ‘Status’ -> ‘Internet Connection’ menu,
and check Internet connection status.
2. Please be patient, sometime Internet is just that
slow.
3. If you connect a computer to Internet directly
before, try to do that again, and check if you can
get connected to Internet with your computer
directly attached to the device provided by your
Internet service provider.
4. Check PPPoE / L2TP / PPTP user ID and
password again.
5. Call your Internet service provide and check if
there’s something wrong with their service.
7. If you just can’t connect to one or more website,
but you can still use other internet services,
please check URL/Keyword filter.
8. Try to reset the router and try again later.
9. Reset the device provided by your Internet
service provider too.
10. Try to use IP address instead of hostname. If
you can use IP address to communicate with a
remote server, but can’t use hostname, please
check DNS setting.
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