11
TROUBLESHOOTING
INDICATORS OF OPERATION
When the unit is on, the LED display will show either the fan setting and A·PURE, A·PURE x2, or Ion.
TROUBLESHOOTING - WHAT TO LOOK FOR FIRST.
1. I have plugged in the unit, pressed the ON button on the Aerus Pure & Clean, and nothing happens. What’s wrong?
• Make sure the power cord is inserted completely into the receptacle on the back of the unit
• Make sure the electrical outlet is capable of providing power to the unit
If you are operating your central heating and air conditioning fan, or other ventilation system continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage up to the size of the room.
2. The UV Lamp is not functioning/I’m getting a “Replace ActivePure® Cell” Message.
• Check ActivePure® Cell for proper installation
• Replace the ActivePure® Cell
3. What are the most typical application problems?
•
Symptom:
A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful
Problem:
Lack of air movement, improper placement of the unit
•
Symptom:
Visual haze of smoke and/or particulate remain within the environment
Problem:
Lack of ionization and/or air movement
4. Air flow is restricted or reduced.
• Is the unit properly placed away from objects that may obstruct air flow?
• Are the Filter Assembly, Back Cover, and Top and Rear Grill clean?
• Is the ActivePure® Cell clean?
5. How can I tell if the ActivePure® Cell is functioning?
• The ActivePure® Cell will produce a glow that is visible through the Top and Rear Grill under low light conditions
6. Unit does not operate.
• Is the unit plugged in?
• Are you sure the outlet is active?
• Are the Filter Assembly and Back Cover installed properly?
If your unit fails to operate properly after performing troubleshooting contact your Independent Distributor/Contractor or Aerus
Customer Service for further assistance at 800.243.9078 (U.S.) or 800.668.0763 (CANADA) or email [email protected].
