AFINION
™
2 User Manual
US | 27
Information Codes and Troubleshooting
Information codes caused by sample or test cartridge
[#]
Cause
Action to take
201
Insufficient sample volume:
- Empty capillary
- Air bubble in capillary
- Capillary incompletely filled
Repeat the test with a new sample and test cartridge.
Ensure that the capillary is completely filled with no air bubbles (see package insert for the Afinion Test in use).
202
Excess sample on the sampling
device exterior
Repeat the test with a new sample and test cartridge. Ensure that only the tip of the capillary is in contact with the
sample (see package insert for the Afinion Test in use).
203
Wrong sample material
Repeat the test with a new sample and test cartridge. Ensure that proper sample material is used (see package insert
for the Afinion Test in use, section “Specimen collection and storage”).
204
Coagulated sample
Repeat the test with a new sample and test cartridge.
The time from filling the capillary until analyzing the test cartridge should be as short as possible.
Hemolysed blood sample or
poor sample quality
Consult the Afinion Package Insert.
Repeat the test with a new sample and test cartridge.
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge.
If the problem persists, restart the analyzer and run controls.
205
Capillary cracked or damaged
Repeat the test with a new sample and test cartridge.
Inspect the sampling device before use and handle with care.
206
Barcode label not readable
(dirty or damaged)
Repeat the test with a new sample and test cartridge.
If the problem persists, restart the analyzer and run controls.
207
- No sampling device inserted
Repeat the test with a new sample and test cartridge. Ensure that the correct sampling device is in place and that the
sampling device label is clean.
- Sampling device belongs to
another Afinion Test
- Label on sampling device not
readable (dirty or damaged)
208
Test cartridge previously used
Repeat the test with a new sample and test cartridge.
209
Test cartridge has passed
expiration date
Check expiry date on the foil pouch or kit container. Repeat the test using a new sample and a new test cartridge
from another lot.
The date in the analyzer is
incorrectly set
Check the date in the analyzer to make sure it is set correctly. Repeat the test with a new sample and test cartridge.
210
Test cartridge temperature
too low
Repeat the test with a new sample and a new test cartridge.
Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use).
211
Test cartridge temperature
too high
Repeat the test with a new sample and a new test cartridge.
Ensure that the operating temperature is within acceptable range (see package insert for the Afinion Test in use).
212
Software upgrade is required
to run this test.
Contact your local supplier for assistance.
213
214
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
215
Test cartridge or analyzer failure
Repeat the test with a new sample and test cartridge. If the problem persists, restart the analyzer and run controls.
Hemolysed blood sample or
poor sample quality
(Afinion HbA1c)
Consult the Afinion HbA1c Package Insert. Repeat the test with a new sample and test cartridge.
217
Hemolysed blood sample or
poor sample quality
(Afinion HbA1c)
Consult the Afinion HbA1c Package Insert. Repeat the test with a new sample and test cartridge.
218
Condensation detected on
cartridge
Run a new test cartridge. Ensure that the cartridge is equilibrated to room temperature before the foil pouch is opened.
Information codes and messages caused by analyzer failure
[#]
Cause
Action to take
27
28
29
Start-up procedure failed
Contact your local supplier for assistance.
Self-test
error.
Analyzer
in non-
operative
mode
Analyzer failure
Restart analyzer. If the problem persists, contact your local Afinion 2 supplier.
301
Self-test failed
Restart the analyzer.
302
Analyzer failure
Restart the analyzer and run controls. Repeat the test with a new sample and test cartridge.
303
Analyzer temperature is too
high
Ensure that the operating temperature is within recommended range (15-32ºC, 59-89 °F).
Wait until the analyzer has cooled down. Repeat the test with a new sample and test cartridge.
304
Analyzer temperature is
too low
Ensure that the operating temperature is within recommended range for the Afinion Test in use (see package insert).
The analyzer temperature is displayed in the Start-Up menu (see page 11). Repeat the test with a new sample and test
cartridge.
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