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38
Troubleshooting
Problem
Cause
Corrective action
12 The date or time
displayed in the display
header is incorrect.
12.1 The Date/Time settings
have been changed.
Go to Settings » Date/Time
and tap Restore Default
to reset the system to the
current date and time.
12.2 The real-time clock
battery on the Mainboard is
dead or lost its connection to
the board.
Contact your certified service
personnel.
12.3 Error messages
This section lists all the messages the DocUReader 2 Pro system uses to com-
municate with the operator and the relevant corrective actions where necessary.
12.3.1 General error-, warning-, and information messages
Key to the system messages table
The DocUReader 2 Pro system displays messages when the user’s attention is
required. In decreasing order of severity, there are two categories:
•
Error messages (E): Indicating a malfunction occurred that prevents normal
operation
•
Warning messages (W): Indicating that although normal operation is possible,
some functionality of the system is lost
•
Information messages (I): Provide feedback or additional information.
The system displays these messages in the following ways:
•
Status line (S): The message appears in the status bar without a time limit
•
Timed pop-up window (T): The message appears for a few seconds in a pop-
up window.
•
Pop-up window (A): The message appears in a pop-up window that disap-
pears at the end of the process or event.
•
Pop-up window (P): The message appears in a pop-up window that requires
user confirmation to disappear.
•
In-result message (R): The message appears in the content area of the display.
ID
C T Short text Full text
Corrective action
E99
E S Head HW
Head hardware error.
Please call Service.
Contact your certified service
personnel.
E98
E S Printer HW Printer hardware error.
Please call Service.
Contact your certified service
personnel.
E97
E S Head
voltage
Head voltage value is
out of range. Please call
Service.
Contact your certified service
personnel.
E96
E S Power
voltage
Power voltage value is
out of range. Please call
Service.
See point “1” of the
Troubleshooting chart.
