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46
Troubleshooting
ID
C T Short text Full text
Corrective action
I102
I
T
All samples are selected.
N/A
I101
I
T
Sample ID was not found,
please try again or cancel
the search
N/A
12.3.2 Handling of failure of reference pad check (E90)
1. Remove the test strip tray and clean it paying particular attention to the refer-
ence pad.
2. After cleaning the reference pad make sure that there is not any apparent dis-
order on its grey surface.
3. Put back the test strip tray and check if E90 fixed.
4. If E90 remains, replace the reference pad or test strip tray in case there is an
available spare part.
5. If E90 remains after replacing the reference pad with a new one, please call
service.
12.3.3 Testing- and Measurement error logs
The system displays the following error messages when a malfunction occurs
during analysis. These are permanently stored in the database with the measure-
ment results and will also be printed.
ID
C
T
Full text
Testing: Error Source & Corrective
Action
E299
E
R
Head HW error: some
LEDs may be defective.
Please call Service.
Contact your certified service
personnel.
E298
E
R
Head HW error: voltage
out of range. Please call
Service.
Contact your certified service
personnel.
E297
E
R
Head HW error: software
check failed. Please call
Service.
Contact your certified service
personnel.
E296
E
R
Head communication
failed. Please restart the
system.
Communication with the head failed
after the measurement.
Restart analyzer and repeat the test
with a new test strip.
If the problem persists, contact your
certified service personnel.
E282
E
R
Database error. Stored
item is corrupted. Please
delete item from database.
Delete item from the database.
If problem persists, contact your
certified service personnel.
E281
E
R
Database error. Missing
strip configuration data.
Please delete item from
database.
Delete item from the database.
If problem persists, contact your
certified service personnel.