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3M Multi-Touch C4267PW Скачать руководство пользователя страница 41

3M™ Multi-Touch Chassis Display User Guide

41

3M Touch Systems, Inc. Proprietary Information – TSD-45335

AP PENDIX B

Troubleshooting & Maintenance

If you have a problem setting up or using your display, you may be able to solve it
yourself. Before calling 3M Touch Systems, try the suggested actions that are appropriate
to the problems you are experiencing with the display. You may also want to consult your
video card user’s manual for additional troubleshooting advice.

Display Installation Problems

Table 21. Common Display Installation Issues

Issue

Solution

No image displayed (blank
screen)

Is the display receiving power?

•

Check that the computer’s power cable is connected properly and
securely into a grounded electrical outlet.

•

Check that the AC input jack is firmly plugged into the display.

•

Check that the display’s power cable is connected properly and securely
to an electrical outlet.

•

Try using a different power cable.

•

Try using a different electrical outlet.

No image displayed (blank
screen)

Is the display receiving a valid video signal from the PC?

•

Check that the computer is powered on.

•

Check that the video cable is connected properly and securely to the
display and the computer.

•

Check that the LED on the rear of the unit is green.

•

Check that no pins are bent in the video cable connector.

•

Check that the video card is firmly seated in the card slot in your
computer.

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Содержание Multi-Touch C4267PW

Страница 1: ...3M Touch Systems Inc Proprietary Information TSD 45335 3M Multi Touch C4267PW Chassis Display User Guide Read and understand all safety information contained in this document before using this product ...

Страница 2: ...dical devices as defined by United States federal law 3M Touch Systems Inc products and software should not be used in such applications without 3M Touch Systems Inc express written consent User should contact its sales representative if User s opportunity involves a medical device application IMPORTANT NOTICE TO PURCHASER Specifications are subject to change without notice These 3M Touch Systems ...

Страница 3: ...Multi Touch Chassis Display System Requirements 12 Unpacking Your Touch Display 12 Connecting the Touch Display 14 Multimedia Features 14 Testing the C4267PW Multi Touch Chassis Display 14 Mounting the Multi Touch Chassis Display 15 Access to the Video Controls 16 Clearance and Ventilation 16 Video Card Requirements 17 Using the Standard Controls for the Video Card 17 Supported Video Display Modes...

Страница 4: ...pendix A 3M PX USB Controller Communications Overview of USB Firmware Communications 33 Communication Basics 33 Receiving Reports from the Controller 33 Command Set 34 Set Feature Calibration 34 Get Feature GetStatus 36 Get Feature GetMaxCount 37 Set Feature Reset 38 Set Feature Restore Defaults 38 Asynchronous Reports 39 Appendix B Troubleshooting Maintenance Display Installation Problems 41 Trou...

Страница 5: ...ormance easy to integrate professional display to enable innovative multi touch solutions The combination of 3M s Projected Capacitive Technology 3M PCT delivering fast accurate and precise multi touch response with a top of the line full high definition LED display creates an immersive user experience for your next generation interactive applications The design of the projected capacitive sensor ...

Страница 6: ...ded could result in death or serious injury and or property damage CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury and or property damage NOTICE Indicates a potentially hazardous situation which if not avoided may result in property damage DANGER To avoid the risk of fire and or explosion which will result in serious injury or death D...

Страница 7: ...the glass parts to break Ensure mounting screws are tightened fully to prevent instability Do not place foreign objects on the display Do not use a visibly damaged or broken sensor Ensure that mounting the unit will not adversely affect the stability of the end equipment when installing in free standing equipment or using the VESA mount To avoid the risk of glass breakage and impact injury which m...

Страница 8: ... according to applicable governmental regulations NOTICE To avoid the risk of potential damage to the display electronics Always use the VESA 400 mm mounting holes when using an arm attachment Do not drill additional holes in the unit to mount plates other locations Do not use longer screws as they could potentially damage electronics inside the display Be sure to gasket the display to its enclosu...

Страница 9: ...rtain lighting conditions Install the display in a well ventilated area Always maintain adequate ventilation to protect the display from overheating and to ensure reliable and continued operation Do not expose this display to direct sunlight or heat Passive heat may cause damage to the housing and other parts Do not install this display in areas where extreme vibrations may be generated For exampl...

Страница 10: ...l Safety Data Sheet and product label Be sure to follow solvent manufacturer s precautions and directions for use when using any solvents It is important to avoid using any caustic chemicals on the touch sensor Apply the cleaner with a soft lint free cloth Avoid using gritty cloths Always dampen the cloth and then clean the sensor Be sure to spray the cleaning liquid onto the cloth not the sensor ...

Страница 11: ... with limited call back service after 5 30 p m until 8 00 p m US Eastern Standard Time 9 a m to 5 p m throughout Europe You can contact 3M Touch Systems Inc Technical Support US only Eastern Standard Time by calling the hot line sending email or a fax Technical Support Hot Line 978 659 9200 Technical Support Fax 978 659 9400 Toll Free 1 866 407 6666 Option 3 Email US TS techsupport mmm com Contact...

Страница 12: ...or your PC are as follows Your PC must have an available USB port You connect the touch sensor cable to this communications port Your PC must have a video card and video driver already installed for the display If you need to install a video card or a video driver refer to your computer documentation for instructions Note Before setting up your Multi Touch Chassis Display refer to the Important Sa...

Страница 13: ... Touch Systems Inc Proprietary Information TSD 45335 Cables Included with Your Multi Touch Chassis Display Audio Cable DVI Cable VGA Cable HDMI Cable 9 pin RS 232 serial cable USB Cable US Power Cable UK power cable optional EU power cable optional ...

Страница 14: ...cable to the LCD Connect the other end to an available port on your computer 4 Connect the power cable to an appropriate grounded power source Multimedia Features The C4267PW Multi Touch Chassis Display comes with speakers built into the back of the display housing and includes audio cables These cables can be connected underneath the display Testing the C4267PW Multi Touch Chassis Display Note Th...

Страница 15: ... or moderate injury and or property damage Read follow and understand the mounting instructions and hardware provided Product weight is 26 6 kg 57lbs Use appropriate lift surface to support the display on installation or two people are required for safe installation Other mounting styles or installation methods are not recommended due to the high level of technician skill and training required for...

Страница 16: ...uch Chassis Display has seven buttons for using the on screen menu and adjusting the video display These controls are located on the side of the Multi Touch Chassis Display These buttons let you display the on screen menu and adjust the phase image position contrast and brightness Make sure you will be able to access the video controls once the C4267PW Multi Touch Chassis Display is installed If e...

Страница 17: ...just these settings by using a program or utility provided by the manufacturer of the video card For example you can use the Windows Display Properties control panel to adjust the desktop area resolution color depth and refresh rate Whenever you change these settings the image size position or shape may change This behavior is normal You can readjust the image using the display controls described ...

Страница 18: ...d adjust the phase image position contrast and brightness Before you make any adjustments Be sure to adjust the controls in your normal lighting conditions Display a test image or pattern whenever you adjust the video On Screen Display Your C4267PW Multi Touch Chassis Display has seven controls for adjusting the video display POWER SOURCE UP DOWN MENU Power Turns the display on and off Source Sele...

Страница 19: ...Picture Menu Color Menu Screen Display Menu OSD Menu Setup Menu Once the Menu you want is highlighted hit the Menu button again to select that Menu Use the Up and Down buttons to scroll through the various Menu options For example once you have chosen the Picture Menu use the Up Down buttons to select either Brightness Contrast or Sharpness Once the option you want is highlighted hit the Menu butt...

Страница 20: ...scence of the display Settings are saved automatically Contrast Selecting the Contrast option increases or decreases the strength lightness or dimness of the image Settings are saved automatically Sharpness Adjusts the video quality to be sharp or blurry special for text mode Settings are saved automatically Color Settings Includes choices for 9300k 6500k and User Defined Color ...

Страница 21: ...tems Inc Proprietary Information TSD 45335 User Defined Settings Adjust the Red Green and Blue channels to your preference Settings are saved automatically Display Menu Includes choices for Auto Configure Horizontal Position Vertical Position Clock and Phase ...

Страница 22: ...tment fine tune the settings manually as described below Settings are saved automatically Adjust this setting so that either the vertical bars of video noise are replaced by an even amount of noise across the whole screen or the noise disappears completely saved automatically If the clock setting is not fine tuned you may observe periodic vertical bars of video noise on your image These bars of no...

Страница 23: ... Information TSD 45335 H Position Horizontal Position Moves image horizontally on screen either left or right Settings are saved automatically V Position Vertical Position Moves images vertically on screen either up or down Settings are saved automatically Audio Menu Volume Mute ...

Страница 24: ...TSD 45335 Audio Select Digital video signal inputs HDMI and Display Port provide audio inputs They will be a priority unless external audio input is selected System Menu Includes choices for Input Source Menu Settings Languages Aspect Ratio Dynamic Contrast Ratio Factory Reset and Monitor ID ...

Страница 25: ...5 3M Touch Systems Inc Proprietary Information TSD 45335 Source Source sets the input mode for the display either VGA DVI HDMI or DP Menu Settings Includes choices for OSD Timer OSD Horizontal position OSD Vertical Position and OSD Transparency ...

Страница 26: ...26 3M Multi Touch Chassis Display User Guide 3M Touch Systems Inc Proprietary Information TSD 45335 OSD Timer Adjust how long the menu remains on the screen Settings are saved automatically ...

Страница 27: ...s are saved automatically OSD V Position Adjusts the vertical placement of the OSD display on your screen Settings are saved automatically Transparency Adjusts the transparency of the OSD screen on your display Settings are saved automatically Language Sets the language for the OSD the choices are English French German Italian Spanish Japanese and Chinese Settings are saved automatically ...

Страница 28: ... factory preset values automatically 3M Multi Touch Chassis Display User Guide 3M Touch Systems Inc Proprietary Information TSD 45335 Set the preferred aspect ratio for your display either Full 16 10 or 4 3 Resets the control functions back to the original factory preset values Settings are saved Touch Chassis Display User Guide either Full 16 10 or 4 3 Settings are saved ...

Страница 29: ...r Windows XP Vista or Linux operating systems either USB or serial 3M provides MicroTouch MT 7 Software for multi touch drivers This guide includes information for writing your own drivers to interface with the 3M Multi Touch Technology Multi Touch Application Support Remember not all applications are multi touch ready Multi touch behavior is a function of YOUR application Check with your applicat...

Страница 30: ... touch icons on the sensor If for some reason you cannot do this the touch sensor s active area may not be aligned to the underlying video Regardless of the operating system after you connect your touch display If you are using Windows 7 you may calibrate by accessing the Software Diagnostic Utility SDU found on the enclosed CD Launch the SDU from the CD Select the Tools menu and highlight Calibra...

Страница 31: ...oprietary Information TSD 45335 If you are writing your own drivers you should provide your own video alignment tool Use the Paint program Start Programs Accessories Paint to determine if you have multi touch operation Retest the accuracy after you perform a calibration ...

Страница 32: ......

Страница 33: ...w to use them Executing some commands may alter the performance of your sensor and render it inoperable You should be aware of the results before executing any firmware commands To optimize the performance of the PX controller and simplify the development of custom drivers 3M Touch Systems recommends you use the commands listed in this appendix for current development Communication Basics This sec...

Страница 34: ...common feature ID The following table summarizes the available HID class requests Table 1 HID Class Requests Summary Set Feature Calibration This is a command to do a Calibrate Extended style calibration The controller will auto orient on this 2 point calibration Table 2 Calibration Setup Stage Offset Field Size Value Description 0 bmRequestType 1 0x21 Class H2D Interface 1 bRequest 1 0x09 Set Rep...

Страница 35: ...s a target in the lower left corner 2 Controller is waiting for a touch in the upper right corner Calibration software paints a target in the upper right corner 3 Calibration completed successfully The controller does not timeout waiting for touch Use the Soft Reset command to abort the calibration Determining Target Areas The default calibration targets points are located 12 5 1 8 inward from the...

Страница 36: ... ID 4 wIndex 2 0 Always 0 6 wLength 2 8 Always 8 Table 6 Controller Status Data Stage controller response Offset Field Size Value Description 0 Report ID 1 0x06 Feature Report ID 1 POC Status 1 0xXX Power On Check Status 2 Cmd Status 1 0xXX Status of last command 3 Touch Status 1 0 Not used 4 Async Reports 1 0xXX 0x00 async touch output off 0x01 async touch output on 5 7 Not used 3 0 Not used POC ...

Страница 37: ...t does not cause the command status field to be updated Table 8 Valid Command Status Field Entries Response Description 0 Failure in command processing 1 Command being processed 2 Stage 1 processing complete for multi stage commands 3 Command complete 4 Soft Reset Occurred 5 Hard Reset Occurred 6 7 Not used Get Feature GetMaxCount This is a request to send information that indicates the maximum nu...

Страница 38: ...est 2 bResetType 1 0x01 0x02 Soft Reset Hard Reset 3 7 5 0 Not used A Hard Reset will cause the controller to re enumerate In the case of a Soft Reset after sending the command the controller will acknowledge ACK the transfer but the command will not yet be completed Before sending any other commands the host should poll with GetStatus until the command status field returns Soft Reset Occurred Com...

Страница 39: ...t at power up The report shown below supports up to 6 simultaneous touches Note that if more than 6 touches were to be supported Report 0x13 would be sent as many times as necessary to accommodate the number of fingers touching Only the first Report 0x13 will have a non zero actual count Each valid touch is marked with an ID number that remains the same from touchdown through liftoff The ID number...

Страница 40: ...e Offset Field Size Value Description 0 Status 1 0xXX 0x00 Report not valid 0x04 Not touching 0x07 Touching 1 Touch ID 1 0 255 Touch thread ID number 2 X lsb 1 0xXX X 0 7FFF 3 X msb 1 0xXX 4 Y lsb 1 0xXX Y 0 7FFF 5 Y msb 1 0xXX 6 Width lsb 1 0xXX Width 0 7FFF 7 Width msb 1 0xXX 8 Height lsb 1 0xXX Height 0 7FFF 9 Height msb 1 0xXX ...

Страница 41: ...n Is the display receiving power Check that the computer s power cable is connected properly and securely into a grounded electrical outlet Check that the AC input jack is firmly plugged into the display Check that the display s power cable is connected properly and securely to an electrical outlet Try using a different power cable Try using a different electrical outlet No image displayed blank s...

Страница 42: ...sh Rates in Chapter 1 Check that the video cable is connected properly and securely to the display and the computer Colors of image are abnormal Check that the video cable is connected properly and securely to the display and the computer Check that no pins are bent in the video cable connector Disturbances on the screen The video display adjustments are incorrect Refer to Chapter 2 for adjusting ...

Страница 43: ...he current video resolution and operating system Power Management The C4267PW Multi Touch Chassis Display conforms to the Video Electronics Standards Association VESA Display Power Management Signaling DPMS standard To benefit from power management the display must be used in conjunction with a computer and video card that implements the VESA DPMS standard The PC automatically invokes the power ma...

Страница 44: ...o radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television equipment reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenn...

Страница 45: ...pply cord and the provided shielded video interface cable with bonded ferrite cores Also any unauthorized changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device 3M Touch Systems is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unautho...

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