Chapter 36 Troubleshooting
VMG1312-B10A User’s Guide
293
5
Reset the device to its factory defaults, and try to access the Device with the default IP address.
See
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
• Try to access the Device using another service, such as Telnet. If you can access the Device,
check the remote management settings and firewall rules to find out why the Device does not
respond to HTTP.
I can see the Login screen, but I cannot log in to the Device.
1
Make sure you have entered the password correctly. The default admin password is 1234. The field
is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using Telnet to access the Device. Log
out of the Device in the other session, or ask the person who is logged in to log out.
3
Turn the Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
I cannot Telnet to the Device.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
Summary of Contents for VWG1312-B10A
Page 2: ......
Page 8: ...Contents Overview VMG1312 B10A User s Guide 8 Troubleshooting 291 ...
Page 18: ...Table of Contents VMG1312 B10A User s Guide 18 ...
Page 19: ...19 PART I User s Guide ...
Page 20: ...20 ...
Page 34: ...Chapter 2 The Web Configurator VMG1312 B10A User s Guide 34 ...
Page 39: ...Chapter 4 Tutorials VMG1312 B10A User s Guide 39 7 Click Apply to save your settings ...
Page 79: ...79 PART II Technical Reference ...
Page 80: ...80 ...
Page 168: ...Chapter 9 Routing VMG1312 B10A User s Guide 168 ...
Page 186: ...Chapter 10 Quality of Service QoS VMG1312 B10A User s Guide 186 ...
Page 212: ...Chapter 13 Interface Group VMG1312 B10A User s Guide 212 ...
Page 228: ...Chapter 15 Firewall VMG1312 B10A User s Guide 228 ...
Page 234: ...Chapter 17 Parental Control VMG1312 B10A User s Guide 234 ...
Page 244: ...Chapter 19 Certificates VMG1312 B10A User s Guide 244 ...
Page 248: ...Chapter 20 Log VMG1312 B10A User s Guide 248 ...
Page 252: ...Chapter 21 Traffic Status VMG1312 B10A User s Guide 252 ...
Page 258: ...Chapter 24 IGMP Status VMG1312 B10A User s Guide 258 ...
Page 262: ...Chapter 25 xDSL Statistics VMG1312 B10A User s Guide 262 ...
Page 264: ...Chapter 26 User Account VMG1312 B10A User s Guide 264 ...
Page 270: ...Chapter 29 TR 064 VMG1312 B10A User s Guide 270 ...
Page 274: ...Chapter 30 Time Settings VMG1312 B10A User s Guide 274 ...
Page 280: ...Chapter 32 Logs Setting VMG1312 B10A User s Guide 280 ...
Page 298: ...Chapter 36 Troubleshooting VMG1312 B10A User s Guide 298 ...
Page 338: ...Appendix C Pop up Windows JavaScripts and Java Permissions VMG1312 B10A User s Guide 338 ...
Page 352: ...Appendix D Wireless LANs VMG1312 B10A User s Guide 352 ...
Page 368: ...Appendix G Legal Information VMG1312 B10A User s Guide 368 ...
Page 376: ...VMG1312 B10A User s Guide 376 Index ...