ZyXEL Communications Prestige 2602R Series, User Manual

Page: 349 / 450

Prestige 2602R Series User’s Guide
Chapter 38 Troubleshooting 349
38.4 Problems Accessing the Prestige
38.4.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
Table 118 Troubleshooting Accessing the Prestige
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not an SMT console session running.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click
Tools and then Internet Options to open the Internet
Option s screen.
In the General tab, click Delete Files . In the pop-up window, select the Delete all
offline content check box and click OK . Click OK in the Internet Options screen to
close it.
If you disconnect your computer from one device and connect it to another device that
has the same IP address, your computer’s ARP (Address Resolution Protocol) table
may contain an entry that maps the management IP address to the previous device’s
MAC address).
In Windows, use
arp -d at the command prompt to delete all entries in your computer’s
ARP table.
I cannot
remotely
manage the
Prestige from
the LAN or
WAN.
Refer to Section 15.1.1 on page 175 for scenarios when remote management may not
be possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.