ZyXEL Communications Prestige 2602R Series, User Manual

Page: 348 / 450

Prestige 2602R Series User’s Guide
348 Chapter 38 Troubleshooting
38.3 Problems with the WAN
Table 117 Troubleshooting the WAN
PROBLEM CORRECTIVE ACTION
The DSL LED is
off.
Check the telephone wire and connections between the Prestige DSL port and the
wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to
Section 19.5.2 on page 220 (web configurator) or Section 32.5 on page 310
(SMT).
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type , User Name and
Password (be sure to use the correct casing). Refer to Chapter 5 on page 79 (web
configurator) or Chapter 24 on page 243 (SMT).
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to
Chapter 5 on page 79 (web configurator) or
Chapter 24 on page 243 (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 37 on page 343 (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to the Section 5.6 on page 83 (web configurator) or Chapter 24 on page 243
(SMT).
Contact your ISP.