8
1. My computer is running very slowly and keeps rebooting. Why does this happen?
•
Your computer may have become infected with the Sasser worm. Microsoft has confirmed
that the Sasser worm is currently in circulation on the Internet.
This worm only affects Windows XP and Windows 2000.
What happens if you have become infected with the sasser worm? The sasser worm creates
a registry run key so that it loads itself when your computer starts up. The worm then runs in
the background using up your computer's processor, which is why your computer slows
down. The worm can also cause random reboots. If you think your PC might be infected go
to the Microsoft Security website at
http://www.microsoft.com/security/incident/sasser.asp
for
advice on the Sasser worm and to download a patch for your computer.
2. My anti-virus software won't update since I installed the Maxis Broadband modem. Why?
•
Some anti-virus software auto-detects the default internet connection you have set at the
time you install the software. It copies these settings for its own auto-update connection. The
default internet connection is altered when you install your new equipment. Your anti-virus
software is unaware that changes have been made and cannot subsequently connect using
the connection information it has stored, which is now out of date.
You should contact the supplier of your anti-virus software for advice on updating the
connection information so that the auto-update function will start to work again. They may
recommend that you run the set-up again for that software so that it picks up the new
settings.
Safety and Security
