Skyway SW-10 User Manual Download

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Rev11e

User Guide

SW-10 Satellite Modem

Tech Support Number

Tech Support from 9:00 AM to 9:00PM Eastern Standard Time

Monday Thru Saturday

1-866-3SKYWAY 1-866-375-9929

Summary of Contents for SW-10

Page 1: ...Rev11e User Guide SW 10 Satellite Modem Tech Support Number Tech Support from 9 00 AM to 9 00PM Eastern Standard Time Monday Thru Saturday 1 866 3SKYWAY 1 866 375 9929 ...

Page 2: ...there is a time when this is not possible working on grass for instance tie the feet of the ladder to stakes in the ground to stop it slipping and place a large flat wooden board underneath to help prevent it sinking Remember that the overall length of a ladder is not the same as its usable length allow one meter of ladder length above the highest rung you use Never stand on the top three rungs Ne...

Page 3: ...ntains software which is covered by the GNU General Public License GPL This software is distributed WITHOUT ANY GUARANTEES to an extent allowed by applicable law The complete license text can be found http www gnu org copyleft gpl html SkyWay USA Inc hereby offers to supply the GPL licensed source code for this software to those who have previously received the code for this software and those who...

Page 4: ...ing the modem 3 Checking the software version 4 Connect to the Internet 5 Disconnect from the Internet 6 Configuring external applications The following sections will guide you through the above stages Additional sections provide information on Modem Control pages Frequently Asked Questions FAQ Troubleshooting guide Glossary Technical specifications Contact Information ...

Page 5: ...your installation SkyWay Username SkyWay Password SkyWay Satellite PAS1R or Horizons1 Please be aware that the SkyWay username must include the fully qualified domain name for SkyWay USA i e skywayusa net Failure to include the fully qualified domain will result in login errors with the dial up provider ...

Page 6: ...ckaging When you unpack your installation kit it should contain the following items 1 x SW 10 Satellite Modem with power supply unit and cable Check the label on the base and confirm that it is the correct modem for your telephone connection PSTN 1 x Ethernet cross cable with 2x RJ45 connector 1 x PSTN Telephone cable 2x RJ11 This User Guide If there are any items missing or damaged in your instal...

Page 7: ...led solely as a stand alone device it can also be installed to work through a Network HUB Switch or Router device However you must be aware of the different cabling required when working through these devices To connect the PC to the Hub Switch Router and then to the modem you will need to replace the Ethernet cross cable provided with your installation kit with two standard straight through Ether...

Page 8: ... front of the modem These indicate the following Diode Power Modem Ethernet Flashing green Start is in progress Data transmission from modem to computer in progress Steady green Normal operation Dial up modem connected Connection between modem and computer is OK ...

Page 9: ...some dial up settings for your SW 10 Satellite Modem For some customers this has already been programmed in advance Click the Satellite Modem Setup link located on the left of the screen The following page will appear 1 On this page you shall fill in details for your connection set up 2 If you do not know your SkyWay password please contact SkyWay USA at 1 8663SKYWAY 866 375 9929 to obtain it 3 If...

Page 10: ...at the antenna cable is firmly connected to the socket marked LNB on the modem Click the link to the Connect Page in the top menu At the Connect Page check that the Satellite Signal Quality meter is green and click the Connect to SkyWay USA button ...

Page 11: ...n to connect to the Internet It may take up to 20 seconds to obtain a connection Once you have been connected you should see a screen similar to the one shown below The modem is connected when the light in the middle of the front of the modem is shining with a green light Every time you wish to start or end an Internet session you need to go to the Connect page and click the Connect button to star...

Page 12: ...k to download Downloading the new version will take a few minutes As the download progresses the percentage is shown When the download is complete the new system software will be programmed into the modem While this is happening two diodes will flash in unison together on the modem and by the end of the download the modem will restart This could take a few minutes During this phase DO NOT TURN OFF...

Page 13: ...e address bar on your browser to open the SW 10 Satellite Modem setup screen and hit return If this fails please refer to the troubleshooting section or contact SkyWay 3 Click the Disconnect button to shut down your connection to the Internet The modem is disconnected when the middle diode on the modem is no longer shining with a green light Every time you wish to start or end an Internet session ...

Page 14: ...erence Section Tech Support 1 866 3skyway or 1 866 375 9929 Tech support hours are 9 00AM to 9 00PM Monday Thru Saturday Tech support is also Available at our website http www support skywayusa com At any time ...

Page 15: ... enter the following URL in the Address field http skyway All of the modem set up pages are described in the next series of pages in this manual Connect Page The SW 10 Satellite Modem Connect to SkyWay page is used for connecting to and disconnecting the modem from the Internet This page also shows the status of the satellite connection For further information please go to the sections Connect to ...

Page 16: ...ite Modem Setup The Satellite Modem Setup page is used to change the SkyWay settings without having to use the Dial up Configuration Tool The table on the next page shows the procedure for connecting a PSTN modem ...

Page 17: ...as MSN or AOL you are required to enter a manual number here This number is supplied by the third party dial up provider Wait for dial tone If you have a phone service that doesn t immediately provide a dial tone when a line is picked up then this option will need to be checked before making an attempt to connect to the dial up provider Disable Call Waiting If you have the call waiting service sel...

Page 18: ... 18 Updates and Support The Updates and Support page enables you to check for and download the latest software updates for your modem installation ...

Page 19: ...s Just connect the modem directly to a Hub Switch or Router Use any PC to set up the connection Note that if there is more than one user you should assign an administrator to carry out the set up and to be responsible for checking for updates etc Q What is an IP address and how do I get one A An IP address is a unique identifier assigned to computers communicating on a TCP IP network The IP number...

Page 20: ...ll the cable connections I can t update the satellite modem Go to the link on the support page Check if there is a newer version of the software Unplug the modem power supply wait five seconds and re insert the power cable to restart the modem I can t find the web page http skyway Try using the IP address http 192 168 30 1 instead If you still have problems 1 Check that your network card is config...

Page 21: ...me it takes for a packet of data to travel from its source to a destination In this case it would be the delay between sending a request for a URL and the requested page appearing on your screen Together latency and bandwidth define the speed and capacity of a network LNB Stands for Low Noise Block converter This is the device that is attached to the front of the satellite dish The front part of t...

Page 22: ...te handling 950 2150MHz 1 45MS s LNB supply voltage 13 or 18V Ethernet port Data transmission up to 10Mbit s 10Base T External power supply 95 250V Contact Information You can contact SkyWay USA at one of the following numbers 1 866 3SKYWAY 866 375 9929 You can also e mail us by visiting http support skywayusa com E mail Server Settings POP3 Server mail skywayusa com SMTP Server mail skywayusa com...

Page 23: ...00 o clock position or lower left side of the dish When setting LNB for the Horizons1 satellite face the front of the dish and turn the LNB counter clockwise so that the coaxial connector points to approximately the 5 00 o clock position or lower right side of the dish LNBF for SW10 Modem LNBF for Internal PCI Card On PAS1R and Horizons1 on Horizons1 only Also used on PAS1R with Internal PCI card ...

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