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1. You might be experiencing poor signal coverage (your RSSI light is blinking or is not lit)..
•
Make sure:
•
Your antenna is tightened properly and is in an upright position.
•
Nothing is blocking the modem or if it is placed near any electrical device which could
cause interference.
•
Your modem is placed near a window.
2. Poor Signal Coverage.
•
You must be within the
Maxis 3G/HSDPA service area
to receive a High Speed Internet
Access (HSDPA/UMTS) signal.
It is possible to be within the coverage area but not be able to receive a signal due to:
•
Unusual geography - uneven terrain or high-rise buildings
•
Indoor building structure (it is therefore highly advisable to place the modem near the
window)
•
The service is NOT RECOMMENDED to be used at premises higher than 5 floors.
3. Still getting disconnected?
•
Please call our Maxis Broadband Customer Service Hotline at
1 800 82 2000
.
I keep getting disconnected.