6
1. There is No Dial Tone as soon as I lift the phone off the hook
• Please wait for 1-2 minutes after the modem is powered ON since the modem will need to
initialize, attach to the network and finally get an IP address from the network.
2. There is a prompt/phone alert/announcement as soon as I lift the phone off the hook
•
Please make sure the SIM card is the valid SIM provided by Maxis. The line might be barred
or suspended.
3. There is a prompt/phone alert/announcement as soon as I dial the last digit
•
The dialed number might not be in service or currently suspended. To ensure the number
you called is not facing this problem try to call a similar number.
4. The line is noisy/distorted when I lift the phone off the hook
•
Remove any electrical appliance which is too close to the phone set or modem. The cable or
phone set might be faulty.
5.
Why do I hear a fast engaged tone (Toot…Toot…Toot) as soon as I lift the phone off the hook?
•
Try to On Hook then Off Hook again to make a call. Make sure you are not surfing the net
during this time.
6. After dialing the last digit I hear nothing/silence?
•
Please make sure you wait between 4 to 8 seconds before the call is connected or press the
# key after pressing the last digit.
Voice Related Problems