7
7. When I get a phone call I can't see the caller's ID/number?
• The modem does not support Caller Line Identification Presentation (CLIP).
8. Why can't I access my Voice Mail?
•
Please consult with the service provider to make sure the service is supported and active.
9. When my friends call and I am busy the call doesn't go to voicemail?
•
Please make sure the service is supported and active.
10. Why can't I make or receive a call when I am surfing on the net?
•
Please DO NOT use the Internet and make sure it is idle (meaning no packets are
transferred) for 30 seconds to 1 minute. Then you may proceed to make a call.
11. How come when I am on the phone and there is an incoming call there is no indicator to allow me
to pick up the next call?
•
Please make sure the service is supported and active.
12. I cannot use my dect phone or the phone I purchased
•
Please use the phone set provided by Maxis.
13. I cannot initiate a conference call to others?
•
Please make sure the service is supported and active.
14. I cannot forward my calls to another number?
•
Please make sure the service is supported and active.
15. I cannot activate/deactivate some services (ex. Caller ringtone, USSD Code, etc?)
•
Currently we DO NOT support this feature.
