Cisco DPC2203C2 User Manual Download

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DPC2203C2 VoIP Cable Modem
User Guide

In This Document

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IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2

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FCC Compliance ......................................................................................................... 7

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What's In the Carton? ............................................................................................... 10

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Front Panel Description ........................................................................................... 11

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Back Panel Description ............................................................................................ 13

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Where Is the Best Location for My Cable Modem?.............................................. 14

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What Are the System Requirements for Internet Service? .................................. 15

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How Do I Set Up My High-Speed Internet Access Account? ............................ 16

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How Do I Connect My Devices to Use the Internet? ........................................... 17

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How Do I Configure TCP/IP Protocol? ................................................................ 19

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How Do I Install USB Drivers? ............................................................................... 22

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What Are the Requirements for Ethernet Network Devices? ............................ 24

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How Do I Select and Place Ethernet Network Devices? ..................................... 25

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How Do I Connect Ethernet Network Devices? ................................................... 26

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What Are the Requirements for USB Network Devices? .................................... 28

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How Do I Select and Place USB Network Devices? ............................................. 29

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How Do I Connect USB Network Devices? .......................................................... 30

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How Do I Troubleshoot My Internet Service Installation? ................................. 32

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How Do I Use My Modem for Telephone Service? ............................................. 34

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Where Do I Place My Modem for Telephone Service? ........................................ 35

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What Are the Requirements for Telephone Service? ........................................... 36

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How Do I Install the Modem for Telephone Service? ......................................... 37

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Telephone Service Frequently Asked Questions .................................................. 40

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Having Difficulty? .................................................................................................... 42

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Tips for Improved Performance ............................................................................. 44

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How Do I Maintain the Batteries? .......................................................................... 45

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How Do I Mount the Modem on a Wall? (Optional) ........................................... 47

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Front Panel LED Status Indicator Functions ......................................................... 50

Summary of Contents for DPC2203C2

Page 1: ...w Do I Select and Place Ethernet Network Devices 25 How Do I Connect Ethernet Network Devices 26 What Are the Requirements for USB Network Devices 28 How Do I Select and Place USB Network Devices 29 How Do I Connect USB Network Devices 30 How Do I Troubleshoot My Internet Service Installation 32 How Do I Use My Modem for Telephone Service 34 Where Do I Place My Modem for Telephone Service 35 What ...

Page 2: ...u are qualified to do so 20070112 SysInstaller 820 English Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distint...

Page 4: ...provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Protect the Product from Lightning For added protection unplug this apparatus during lightning storms or when unus...

Page 5: ...e product Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not install this apparatus in an enclos...

Page 6: ...maged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Alw...

Page 7: ...xperienced radio television technician for help Any changes or modifications not expressly approved by Cisco systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are f...

Page 8: ...s Includes an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Includes 10 100BaseT Ethernet and USB ports to provide connectivity for high speed data services or to other Internet devices Assu...

Page 9: ...257 Rev B 9 FCC Compliance Allows automatic software upgrades by your service provider Includes up to two optional internal Lithium Ion cartridge style batteries for convenient and long lasting backup power ...

Page 10: ... provided with all models One CD ROM containing the user s guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Notes You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as y...

Page 11: ...ed on the network and fully operational This indicator blinks to indicate one of the following conditions The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again 5 LINK Illuminates solid green to indicate that an Ethernet USB carri...

Page 12: ...ate continuously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery power without AC power optional model only Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that the unit is operating under battery power but AC power has failed ...

Page 13: ...ided with your cable modem 2 TEL 1 TEL 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 3 ETHERNET RJ 45 Ethernet port connects to the 10 100baseT Ethernet port on your PC or your home network 4 USB 12 Mbps USB 1 1 port connects to the USB port on your PC 5 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch for more than three ...

Page 14: ...before you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC with...

Page 15: ...imum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol install...

Page 16: ...information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these ...

Page 17: ...et devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking option...

Page 18: ...a VCR 4 Insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status...

Page 19: ...tings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP ...

Page 20: ...our PC contains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP A...

Page 21: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 22: ...arch removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next 5 Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB device...

Page 23: ...et contact your service provider for further assistance Installing USB Drivers on Windows 98SE and Windows ME Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware ...

Page 24: ...ance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs is 382 feet 100 meters ...

Page 25: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet network d...

Page 26: ...ardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow the connection steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before ...

Page 27: ...set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The cable modem is ready for use when the ONLINE LED statu...

Page 28: ...C or other USB device to the USB port on the EMTA WhatAre the Wiring Requirements We recommend that you use the USB 1 1 cable provided with your modem Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How Do I Install USB Drivers on page 22 for information on installing USB drivers ...

Page 29: ...etwork devices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running USB cable to the USB ...

Page 30: ...be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your cable modem to other devices Read the warnings and caution on this page Then follow the subseque...

Page 31: ...dem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network This process may take up to 5 minutes The cable modem is ready...

Page 32: ...Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Op...

Page 33: ...r at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the ...

Page 34: ...r to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information The serial number of th...

Page 35: ...s of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet See How Do I Install the Modem for Telephone Service on page 37 for further instru...

Page 36: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 37: ...telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous electric...

Page 38: ... enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The use o...

Page 39: ...ps blinking and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the f...

Page 40: ...er configuration of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Internet ser...

Page 41: ... at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Page 42: ...o use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the softwar...

Page 43: ...tatus of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection The modem...

Page 44: ...t it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 22 if you are using the USB connection Verify that you have called your service provider and gi...

Page 45: ...o charge automatically as soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates Important It may take as long as 24 hours for each battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need to remove the batteries follow the procedures found in Removing and ...

Page 46: ... to the battery compartment 2 Slide the battery lock upward toward the front panel LEDs to disengage the battery lock 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment 5 Repeat steps 3 and 4 if you are replacing both batteries Then go to step 6 6 Close the battery ...

Page 47: ...on all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the fo...

Page 48: ...ll Optional Mount the modem as shown in the following illustration Using the Wall Mounting Template The following page shows the wall mounting template Copy this page and use that copy of the wall mounting template to mark the mounting screw locations ...

Page 49: ...Rev B 49 How Do I Mount the Modem on a Wall Optional Important Use the mounting slots labeled A on the template for vertical mounting or use the mounting slots labeled B on the template for horizontal mounting ...

Page 50: ...nel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blinki ng On Blinking On On On On On 3 US Blinki ng On Off Off Blinking On On On 4 ONLINE Blinki ng On Off Off Off Off...

Page 51: ...s connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being ...

Page 52: ... countries A listing of Cisco s trademarks can be found at www cisco com go trademarks DOCSIS is a registered trademark of Cable Television Laboratories Inc PacketCable is a trademark of Cable Television Laboratories Inc Other third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any othe...

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