Cisco DPC3212 User Manual Download

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Cisco Model DPC3212 and EPC3212
VoIP Cable Modem
User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................2

Introduction...............................................................................................................10

What's In the Carton?...............................................................................................12

Front Panel Description ...........................................................................................13

Back Panel Description ............................................................................................14

What Are the System Requirements for Internet Service?..................................15

How Do I Subscribe to High-Speed Internet and Telephone Service? .............16

Where Is the Best Location for My Cable Modem?..............................................18

How Do I Mount the Modem on a Wall? (Optional)...........................................19

What Are the Requirements for Telephone Service?...........................................22

How Do I Connect the Cable Modem for Internet and Telephone Service?....23

Installing USB Drivers..............................................................................................27

Frequently Asked Questions...................................................................................29

Having Difficulty? ....................................................................................................34

Tips for Improved Performance .............................................................................35

Front Panel LED Status Indicator Functions.........................................................36

Notices........................................................................................................................38

Summary of Contents for DPC3212

Page 1: ...e 15 How Do I Subscribe to High Speed Internet and Telephone Service 16 Where Is the Best Location for My Cable Modem 18 How Do I Mount the Modem on a Wall Optional 19 What Are the Requirements for Telephone Service 22 How Do I Connect the Cable Modem for Internet and Telephone Service 23 Installing USB Drivers 27 Frequently Asked Questions 29 Having Difficulty 34 Tips for Improved Performance 35 ...

Page 2: ... in the operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et l...

Page 3: ...n der Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las...

Page 4: ...ly with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 12 Unplug this apparatus during lightning storms or when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the apparatus has bee...

Page 5: ...t install this apparatus i n an enclosure such as a bookcase or rack unless the installation such as VCRs or DVDs lamps books vases with liquids or ec provides proper ventilation Do not place entertainment devices other objects on top of this product Do not block ventilation openings Prot t from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose thi...

Page 6: ...Safety Upon completion of any service or repairs to this product the service technician must perform safe checks t Protect the Product When Mov Always disconnect the power source when moving the apparatus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic the risk of fire electric stock and injury to persons including the following o tub in w...

Page 7: ...ce provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone n...

Page 8: ... Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 9: ...propriate product hardware installation guide which is available on Cisco com The following standards were applied during the assessment of the product against the requirements of the Directive 1999 5 EC EMC EN 55022 and EN 55024 EN 61000 3 2 and EN 61000 3 3 Safety EN 60950 1 This product conforms to the following European directives 1999 5 EC 2006 95 EC 2004 108 EC 20090312 CE_Modem EMTA ...

Page 10: ...e modem offers the following outstanding benefits and features Includes an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience which makes downloading and sharing files and photos with your family and friends hassle free Includes 10 100 1000BASE T Ethernet and USB ports to provide connecti...

Page 11: ...lug and Play operation for easy set up and installation Provides parental control and advanced firewall technology Uses an attractive compact design that allows for table or wall mount placement Allows automatic software upgrades by your service provider ...

Page 12: ...et cable may not be provided with all products One CD ROM containing the user guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Notes You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same ca...

Page 13: ...s registered on the network and fully operational This indicator blinks to indicate one of the following conditions 4 The cable modem is booting up and not ready for data The cable modem is scanning the network and attempting to register The cable modem has lost registration on the network and will continue blinking until it registers again LINK Illuminates continuously to indicate that an Etherne...

Page 14: ... is provided with your cable modem 2 TEL 1 TEL 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 3 ETHERNET RJ 45 Ethernet port connects to the 10 100 1000BASE T Ethernet port on your PC or your home network 12 Mbps USB 1 1 port connects to the USB port on your PC USB 4 REBOOT EMTA Pressing this switch reboots the EMTA Pressing this switch for more...

Page 15: ...ion Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protoco...

Page 16: ... other Internet services You will need to give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters pre...

Page 17: ...ephone account with your local service provider to use your cable modem for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider ...

Page 18: ...ghly before you decide where to place your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC...

Page 19: ...l sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the followi...

Page 20: ...20 Part Number 4021203 Rev A How Do I Mount the Modem on a Wall Optional Mount the modem as shown in the following illustration ...

Page 21: ... Wall Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 22: ...ttached telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone...

Page 23: ...vide Internet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various netwo...

Page 24: ... Ethernet wiring telephone wiring and coax cable Telephone wiring and connections must be properly insulated to prevent electrical shock ork Telephone connections to an installed home telephone wiring netw must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this s...

Page 25: ...let in your home or to a telephone or fax machine Then connect the other end of the jumper cable to the appropriate RJ 11 TELEPHONE port on the back of the cable modem The telephone ports are light gray and are labeled 1 2 and 2 or 1 and 2 depending on the region of the world the cable modem is used Notes Make sure to connect your telephone service to the correct RJ 11 port For single line telepho...

Page 26: ...ed devices should be on or blinking 8 Once the cable modem is online most Internet devices will have immediate Internet access Note If your PC does not have Internet access refer to Frequently Asked Questions on page 29 for information on how to configure your PC for TCP IP For Internet devices other than PCs refer to the DHCP or IP Address configuration section of the User Guide or Operations Man...

Page 27: ... PC 2 Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid 3 Connect the USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the cable modem 4 Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommend...

Page 28: ...e that the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 7 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 34 If you still cannot access the Internet contact your service provider for further assistance Installing USB Drivers on Windo...

Page 29: ... PC If you want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will pr...

Page 30: ...the modem A Yes A single cable modem will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistance Q How do I renew the IP address on my PC A If your...

Page 31: ... Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option 12 Verify that the Use 802 3 option loc...

Page 32: ...n DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 5 Click OK at the bottom of the properties box to close the box At this point your PC will automatically request and receive an IP address from that gateway Once the address is received your PC will have Internet access 6 In the event your PC does not automatically request an IP address after com...

Page 33: ... TCP IP window and then click Active in the TCP IP Options window Note Make sure that the Load only when needed option is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes cli...

Page 34: ...m works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to determine whether you are using the correct cable There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ 11 port on the cable modem The cable modem has two telephone ports Verify that ...

Page 35: ... and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in Installing USB Drivers on page 27 if you are using the USB connection Verify that you have called your service provider and ...

Page 36: ...AC Power Applied on page 37 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Indicator Power Up Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Registering Registration Completed 1 POWER On On On On On On On On 2 DS Blinking On Blinking On On On On On 3 US Blinking On Off Off Blinking On On On 4 O...

Page 37: ...a is being sent to or from the modem Blinks When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no devices are connected to either the ETHERNET or USB ports TEL1 d On When VoIP service is enable Blinks When Line 1 is in use 6 TEL2 led On When VoIP service is enab Blinks When Line 2 is in use With bo...

Page 38: ...may appear in this guide We reserve the right to change this guide at any time without notice Documentation Copyright Notice Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use Notice The software described in this document is protected by copyri...

Page 39: ......

Page 40: ... includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2009 Cisco Systems Inc All rights reserved June 2009 Printed in United States of America Part Number 4021203 Rev A ...

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