Clear Stick Atlas PXU1960 User Manual Download | Manualshive

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CLEAR Stick Atlas

USER GUIDE

Model PXU1960

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Summary of Contents for Stick Atlas PXU1960

Page 1: ...CLEAR Stick Atlas USER GUIDE Model PXU1960 1 ...

Page 2: ...CLEAR Restarting Your Computer With The CLEAR Stick Inserted The CLEAR Stick LEDs Remain On When The Computer Is Off Can t Connect To The Internet The CLEAR Stick Appears Frozen or Stuck How to Recognize and Resolve the Known Microsoft RNDIS Issue Affecting Some Windows 7 and Vista Users What To Do If You Have Trouble Downloading the Microsoft Hotfixes Improving Your Indoor 4G Signal Still Need He...

Page 3: ...o 4G solid amber indicates not connected flashing amber indicates firmware update in progress and flashing green indicates connecting to 4G Production Label Contains the manufacture date regulatory marks device MAC Address and other information such as serial number Hardware Reset Button This button can be used in the rare cases where the device is unresponsive See instructions for use under Troub...

Page 4: ... Signal Strength LEDs will move in a left to right chase pattern as the CLEAR Stick searches for a 4G signal Once the signal is acquired the LEDs show solid Blue and reflect the appropriate signal strength The status LED will change from solid Amber disconnected to flashing Green for a few seconds during network entry then to solid Green connected when the device is connected to CLEAR 4G Each time...

Page 5: ...d disconnect while leaving the CLEAR Stick Atlas plugged into your computer s USB port by going to the administrative area and selecting the Connect Disconnect button located in the upper left corner When using the CLEAR Stick Atlas you can quickly check the signal strength and connection status using the LEDs located on the device Signal strength LEDs 5 Blue LEDs Excellent 4G signal 1 Blue LED Po...

Page 6: ...ge Device Update Page 6 Device Status Details Status Displays the status of the connection such as Connected to CLEAR 4G or Not Connected CINR Displays the CLEAR 4G Carrier Interference Noise Ratio CINR value RSSI Displays the CLEAR 4G Received Signal Strength Indication RSSI value Tx Displays the Transmit Power the device is utilizing to achieve the connection measured in dB BSID Displays the con...

Page 7: ...pset firmware version number Software Version Displays the CLEAR Stick device software version number IP Address Displays the Internet Protocol IP Address of the device Realm Displays the network name for the CLEAR 4G service Gateway Displays the Internet Gateway address DNS Displays the Domain Name Server DNS addresses DHCP Displays the Dynamic Host Configuration Protocol server address Data Rece...

Page 8: ...that has been downloaded from the clear com support website In most cases new software updates will be applied automatically during normal use of the device so you will rarely need to use these features Device Update Page Current Software Version Check for Software Updates Apply Software Updates Downloaded from clear com Support Device Update Page 8 ...

Page 9: ...nced Settings Page 9 Advanced Settings Page IP Pass through Mode The IP Address assigned to the device is also applied to the host computer NAT Mode The IP Address applied to the device is different than the IP Address applied to the host computer Device IP Address The Internet Protocol IP Address assigned to the device is user configurable Host IP Address The IP Address applied to the host comput...

Page 10: ...Administration Area navigation menu opens a new browser window and directs you to the My Account sign in page at CLEAR com Enter your My Account user name and password to manage your CLEAR service account My Account My Account Sign In Page on Clear com Navigation Menu 10 ...

Page 11: ...ct this link to change all device settings to the original state Online Support This link opens a new browser window and directs you to the CLEAR Customer Support website License This link displays information about 3rd party and public software licenses utilized in developing the CLEAR Stick Regulatory Information This link opens a new browser window and directs you to information about the Feder...

Page 12: ...er s address bar This will take you to the internal administrative area where you can review the status of the device and connection check for software updates modify settings and get help Q How do I connect and disconnect from the Internet when using my CLEAR Stick Atlas A Simply plug in the CLEAR Stick when you want to connect to CLEAR 4G Internet and unplug the Stick to disconnect If you want t...

Page 13: ...ndroid Chrome PHYSICAL DIMENSIONS Closed 3 25 h x 1 2 w x 0 65 d Opened 4 06 h x 1 2 w x 0 65 d WEIGHT 1 1 oz CONNECTORS Standard USB Type A Male Connector TS 9 Auxiliary Antenna Connectors 2 SKU PART NUMBER UBE USB1960 UPC CODE 0 94922 04207 1 CLEAR Stick Atlas front back side view 3 25 4 06 Computer or device must include a standard USB port and support for Remote Network Driver Interface Specif...

Page 14: ...onds 3 Reinsert the CLEAR Stick into your computer s USB port wait for the device to connect to CLEAR 4G 4 Attempt to browse the Internet If you still cannot connect to the Internet go to the Administration Area of the CLEAR Stick and select Help then select Return to Factory Settings Reply Yes when prompted The device will restart and connect to CLEAR 4G If you still cannot connect to the Interne...

Page 15: ...e known Microsoft problem and CLEAR recommends that you install the Hotfixes available on the Microsoft Customer Support website using the links provided below Note do not install these hotfixes unless you answer YES to ALL questions If you have questions or concerns regarding the hotfixes please contact Microsoft Corporation Confirmation of the known Microsoft RNDIS issues 1 Is your CLEAR Stick A...

Page 16: ...mmonly called a Yellow Bang on RNDIS or NDIS adapter as depicted within the solid red circle in the Exhibit 1 below Confirmation Step 2 a In Device Manager place your mouse on the line titled Network adapters b Right click and select Properties c Computers experiencing the known Microsoft issue will show the following message under the Device Status area The device is not working properly because ...

Page 17: ...on requests as shown in Screen Shot 2 If this happens do the following a Select the Cancel button on the Authentication Dialog Box multiple times In most cases this will result in receiving the hotfix file along with an error message as shown in Screen Shot 3 Disregard the error message and install the hotfix b Alternatively you can click the link in the request email shown in Screen Shot 1 multip...

Page 18: ...g an auxiliary antenna when CINR is above 8 dBi may result in a WORSE internet experience To locate the 4G signal conditions on your CLEAR Stick Atlas go to the admin area and note the CINR value on the Summary Page see the user guide located at clear com support for detailed instructions Should you elect to use an auxiliary antenna be sure to test the antenna in several different locations throug...

Page 19: ...ser s address bar the next time you are connected to the Internet Please read the Important Information section in the Administration Area of your CLEAR Stick for regulatory information safety information and other important disclosures See Section 6 d of the CLEAR Terms of Service at www clear com legal terms for warranty details CLEAR coverage areas are limited Actual CLEAR network performance m...

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