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Software User’s Manual    Ver.A1D-502-V8.03.30-NB 

106

 

6.

 

Troubleshooting 

Although  the  default settings of  the camera are ideal for 90% of  the cases,  there may  be 

some rare cases when the settings need to be adjusted or the device has to be examined. 

The  following  section  provides  easy  troubleshooting  solutions  for  most  cases.  In  some 

occasions, the unexpected symptoms may be the result of selecting the product that is not 

suitable for given environment.   

For more detailed explanations and instructions of each situation, please refer to the complete 

Troubleshooting Guide from the website.   

 

Image Quality Troubleshooting 

Problem 

Solution 

Motion blur 

Increase shutter speed 

Blurry image 

Auto Focus: Refocus button; Manual focus: adjust manually 

Too narrow DoF 

Reduce aperture size, widen the viewing angle, install camera farther from objects 

Too narrow 

viewing angle 

Vari-focal lens: widen the viewing angle; Zoom lens: press the zoom-out button; 

Fixed lens: replace it with wide angle fixed lens or choose another model with wide 

angle lens 

Objects too small 

Increase video resolution; zoom-in (zoom lens) or adjust lens to telephoto position 

(vari-focal); Install the camera closer to target; Change to the lens with longer focal 

length; Change the camera model with higher resolution or longer focal length 

Underexposed 

image 

Use Auto Exposure Mode and increase AE Reference Target; set the Slowest Auto 

Shutter Speed to slowest possible (1/5s); Add external light source to illuminate the 

area the camera is shooting 

Overexposed 

image 

Use Auto Exposure Mode and reduce AE Reference Target if necessary 

Noise 

Enable DNR; Enlarge the aperture; Lower AE Reference Target in Auto  Exposure 

mode; Lower the Exposure Gain in Manual Exposure mode; Lower video resolution; 

Add extra visible or IR lights 

Blocking & mosaic  Increase the bitrate 

Wrong  colors  or 

color rolling 

Manually correct the colors by using white paper 

“

Hold

”

 button in Auto White Balance 

mode; Adjust the camera

’

s position or viewing direction; Adjust the light source 

Black image 

Make  sure  there  is  sufficient  light;  Make  sure  the  Day/Night  Mode  and  IR  LED 

Control are both in Auto mode; Make sure that the 

“

Switch from Day mode to Night 

mode

”

 does NOT have the most extreme value 

–

 100; Manual iris: open the iris by 

rotating  the  ring  towards 

“

O

”

;  Remove  the  protective  cap  of  the  lens  during 

installation 

Summary of Contents for NUD360-F

Page 1: ...roduct Please read this manual carefully and use it correctly and safely Please read Safety Instructions before use Please keep this manual in a safe place Product operation and setting methods are described in the IP Utility and Web Configurator instructions that are included in the CD ROM provided with the product Note In order to read the PDF file Adobe Reader of Adobe Systems Corporation is ne...

Page 2: ...2 3 Manually adjust the IP address of the PC 10 3 2 4 Manually adjust the IP addresses of multiple cameras 11 3 3 Access the Camera 12 3 3 1 The browser functionality comparison 12 3 3 2 Using IPv6 to Access the Camera 14 4 Live View 15 4 1 Login 15 4 2 Live View 16 5 Setup 19 5 1 Access the Setup Page 19 5 2 Host 19 5 2 1 Host 19 5 2 2 GPS Position 20 5 3 Date Time 22 5 4 Network 24 5 4 1 IP Addr...

Page 3: ...2 Intelligent Video 49 5 6 3 Compression 64 5 6 4 Camera Calibration 68 5 6 5 Video 69 5 6 6 Audio 81 5 7 Event 82 5 7 1 Event Server 82 5 7 2 Event Configuration 87 5 7 3 Digital I O ports 87 5 7 4 Event List 94 5 7 5 Manual Event 98 5 7 1 Utility 99 5 8 System 101 5 8 1 User Account 101 5 8 2 System Info 102 5 8 3 Factory Default 103 5 8 4 Firmware Upload 103 5 8 5 Save Reboot 105 5 9 Logout 105...

Page 4: ...S sensor is implemented 9 Mega H 264 18 fps 4 Mega H 264 30 fps streaming output is possible The camera body is full of intelligent functions such as motion detection and provides a variety of monitoring methods Equipped with a SD memory card slot you can save movies and still images Dust proof and water proof dome housing conforming to IP66 is adopted About immunity This camera was created for th...

Page 5: ...imself herself photographed in the system using this camera falls under the personal information stipulated in the Personal Information Protection Law Please handle image information properly according to the law About trademark and registered trademark Microsoft Windows Windows VISTA Windows 7 Windows 8 Windows 10 Internet Explorer are registered trademarks or trademarks of Microsoft Corporation ...

Page 6: ... a system to which a PC is connected check that checks and disinfections against infections of computer viruses and malicious programs are performed at regular intervals Use this device on a secure network using a firewall or the like To protect against unauthorized attacks set a user name and password and limit the users who can log in Implement countermeasures such as restricting access by user ...

Page 7: ...tions is needed CPU Core 2 Duo 2 13 GHz or above Memory 2 GB or above Operating System Windows 7 Windows 8 8 1 Windows 10 Browser for Accessing Firmware Internet Explorer 9 0 and newer full functionality Safari with Quick Time installed partial functionality Other Browsers with Basic VLC Media Player partial functionality Video Resolution 1024x768 or higher ...

Page 8: ...ddresses where only the last number of the IP address is different from each other There are 2 different approaches to IP Address management in Local Area Networks by DHCP Server or Manually 3 2 1 Using DHCP server to assign IP addresses If you have connected the computer and the camera into the network that has a DHCP server running then you do not need to configure the IP addresses at all both t...

Page 9: ...n the network by using IP Utility The IP Utility is a light software tool that can not only discover the cameras but also list lots of valuable information such as IP and MAC addresses serial numbers firmware versions etc and allows quick configuration of multiple devices at the same time Search and download the latest IP Utility from the website Upon launching the IP Utility there will be an inst...

Page 10: ...ugged into network and it does not detect any DHCP services it will automatically assign itself a default IP 192 168 0 100 Whereas the default port number would be 80 In order to access that camera the IP address of the PC has to be configured to match the network segment of the camera 3 2 3 Manually adjust the IP address of the PC In the following example based on Windows 7 we will configure the ...

Page 11: ...is by using IP Utility With the procedure shown above all the cameras will have unique IP addresses starting from 192 168 0 101 In case there are 20 cameras selected the last one of the cameras would have the IP 192 168 0 120 Later by pressing the Refresh button of the IP Utility you will be able to see the list of cameras with their new IP addresses Please note that it is also possible to change ...

Page 12: ...rowsers free third party software plug ins must be installed to the PC first to be able to get the live video feed from the camera Browser Required Plug in Software Safari QuickTime http www apple com quicktime download Any Other Browser Basic VLC Media Player http www videolan org Disclaimer Notice The camera manufacturer does not guarantee the compatibility of its cameras with Quick Time and VLC...

Page 13: ...ping the following address into Web browser s address bar http 192 168 0 100 Upon successful connection to the camera the user interface called Web Configurator would appear together with the login page The HTTP port number was not added behind the IP address since the default HTTP port of the camera is 80 which can be omitted from the address for convenience Before logging in you need to know the...

Page 14: ...gned its unique static IPv6 address The IPv6 address can be found under the System Sytem Info menu see 5 8 System Info on page 98 for more information To access the camera with the IPv6 address type the IPv6 address enclosed in square brackets on the web browser address bar For example http fe80 0000 0000 0000 020f 7cff fe0d 690c ...

Page 15: ... use that account to log in You can later create normal user accounts with limited access rights if necessary Feel free to choose your local language from the list of languages or keep it as English After pressing Login you will be able to access the user interface of Web Configurator Upon successful login you will be able to see the Live View page In case of Internet Explorer browser you may be p...

Page 16: ...deo immediately If not you will only see part of the video at first and you would have to use the scroll bars to see the rest of the video area In order to see the whole video on your display you can temporarily re scale the video to better fit your screen by pressing the digital zoom buttons Enlarge the video size digitally Reduce the video size digitally Note These digital zoom adjustments do no...

Page 17: ...y the Stream 1 is usually the high resolution stream with the purpose of being recorded by NVR while Stream 2 and Stream 3 have lighter video configuration for NVR live view purposes to reduce the computing power of the NVR PC The streams can be configured under Web Configurator s Setup page To see how each of the stream looks like click the Stream number button and select the stream you want to v...

Page 18: ...he microphone button If the camera is connected to a network video recorder the audio will be recorded with the video stream To adjust the volume level of the speakers connected to the PC that runs the Web Configurator in order to hear the audio from the camera s microphone or line in device use the audio controls as below Audio Muted Audio level adjusted to the maximum This volume control appears...

Page 19: ...of Setup items Several items in the Setup page are divided into groups such as Network IP Settings etc You can expand the groups to see the sub items by pressing the button The following chapters of this manual explain each Setup item separately The chapters are listed in the same order as the list of Setup menu items Host This section Host contains the controls for following functions Host GPS Po...

Page 20: ...t name is checked Camera Name is used to identify the device by Video Management System or by Software Tools Usually upon installation of the camera the actual installation location is used as an easy to remember Camera Name such as Front Gate or Elevator 1 In many cases the VMS is able to modify the Camera Name directly via its own user interface without needing to access Web Configurator Languag...

Page 21: ...Software User s Manual Ver A1D 502 V8 03 30 NB 21 ...

Page 22: ...portant for incident investigators Therefore the clock of the camera has to be adjusted to most accurate time possible The section Date Time provides the options for adjusting the date and time of the camera There are two ways to adjust the date and time automatically by getting date and time regularly from any of the NTP servers worldwide or manually by selecting proper time zone date and time Th...

Page 23: ...the video clips from different cameras can be well synchronized later for comparison purposes To choose the most suitable NTP Server to synchronize date and time with please refer to the worldwide pool of NTP Servers http www pool ntp org en When choosing Set Manually mode you can adjust the date and time by the select boxes Choose the appropriate Time Zone from the select box too If your location...

Page 24: ...ides the list of network related functions and services The mark before Network indicates that the list can be expanded by clicking on it Once expanded the list can later be collapsed again by clicking on the mark 5 4 1 IP Address Filtering By IP Address Filtering function it is possible to define which devices their IP addresses are allowed to connect to this camera and which devices are forbidde...

Page 25: ...then you should use 255 255 255 255 and it will affect only a single IP address per line of entry or use 255 255 255 0 to use the same setting for all IP addresses starting with the same three numbers After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet Warning Do not accidentally block your own IP add...

Page 26: ...ork and Internet Note Some items appear only if the camera model supports the function Parameters Description HTTP port Select the port assigned for HTTP protocol access HTTPS Port Select the port assigned for HTTPS protocol access Search Server Port1 Select the first port used by server search applications to detect this IP device e g IP Utility Search Server Port2 Select the second port used by ...

Page 27: ...ideo or audio stream will constantly be streamed to the network whether there are devices viewing the video or not To save on network bandwidth it is recommended to check this function Multicast IP Set the multicast IP of the corresponding stream Network Port Enter the assigned port for the corresponding stream Multicast TTL Enter the multicast TTL time to live of the corresponding stream This val...

Page 28: ...dard for port based Network Access Control 802 1X authentication involves three parties a supplicant an authenticator and an authentication server The supplicant is a client device such as an IP camera that wishes to attach to the LAN WLAN The authenticator is a network device such as an Ethernet switch or wireless access point and the authentication server is typically a host running software sup...

Page 29: ...low Note that the new setting will only take effect after Save Reboot EAPOL Version V1 and V2 are the 802 1X communication types CA certifacate is provided by RADIUS Server If there is a vaild CA certifacate exist already there will be a Remove button behind these items in order to remove these items when necessary Base on the setting in RADIUS Server There are two methods to set User Certificate ...

Page 30: ...n Name Identity and User Certificate are provided from by in RADIUS server If there is a vaild User Certifacate exists already there will be a Remove button behind these items in order to remove these items when necessary After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet ...

Page 31: ...twork Management Station to connect to the devices The SNMP agent supports versions V1 V2 and V3 SNMP V1 is the initial implementation of SNMP SNMP V2 is proposed to enhance the performance of management such as the communication of server and devices the confirmation of information delivery and receipt Primary additions in SNMP V3 concern security and remote configuration enhancements SNMP V1 V2 ...

Page 32: ...ices Devices may send message to the management server whenever significant events occur such as cold start warm start and authentication failure The manager will get the information immediately and take action if necessary Cold start means device reboot by power disconnection Warm start means device reboot by firmware without power disconnection If there other parties attempt to connect to the de...

Page 33: ...and operation of Transport Layer Layer 4 using TCP protocol Ex TCP Local Port incoming outgoing TCP segments UDP Provide the status and operation of Transport Layer Layer 4 using UDP protocol Ex UDP Local Port in out datagram SNMP Provide the related statistics through SNMP 5 4 6 RTP The RTP section allows user to configure RTP Settings If the RTSP Authentication is Enabled then the RTP streaming ...

Page 34: ...e 3 more options Minimize Delay Maximize Throughput Maximize Reliability After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet 5 4 7 2 UPnPTM The section UPnPTM provides the option to enable or disable the Universal Plug and Play capability of the camera Having the UPnPTM enabled allows the other networ...

Page 35: ... ability of the camera to be discovered by the other network devices using Bonjour protocol developed by Apple Inc Both Bonjour and UPnP serve the similar purpose to discover devices conveniently Similarly to UPnP the human readable Friendly Name can be defined by the user That name will be displayed when the camera is found in the network By default the Friendly Name is the serial number of the c...

Page 36: ...led To disable the ONVIF support remove the check on the box and press Apply If you need to activate ONVIF on multiple cameras conveniently you may use the IP Utility instead using system cgi and ONVIF_STATE 1 as URL command 5 4 7 5 GB28181 The GB28181 submenu allows users to configure the GB28181 protocol This protocol is used in specific countries only ...

Page 37: ... DHCP server does not exist the camera will automatically assign itself an IP address listed under Static IP Address Host Name is used to identify the camera by a DHCP server In some networks with very strict security policy it is required that all the network devices should have their host name and when the devices attempt to access the network by requesting an IP address from a DHCP server the D...

Page 38: ...ord provided by Internet Service Provider After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet New IP address settings will only take effect after pressing System Save Reboot 5 5 2 DNS The section DNS allows setting up the Domain Name Service for the camera The camera will connect to the DNS server whe...

Page 39: ...ddress from the Internet Service Provider through the DSL modem using PPPoE connection which is much more cost effective than applying for static IP address However there is one drawback in this solution in order to do the remote surveillance from the Control Center the NVR Server in the Control Center has to know the address of the IP camera at all times in order to get the video stream from the ...

Page 40: ...w IP address In NVR settings only the domain name camera123 dyndns org is used to identify the camera Every time when NVR needs to connect to the camera it asks from DDNS Service what the current camera s IP is The DDNS Service instantly responds to NVR and tells it the camera s IP Now NVR will use the IP of the camera to connect to the camera and the video stream from the camera to NVR can be ini...

Page 41: ...vice User Name and Password of the DDNS server account You will get the needed Host Name User Name and Password information from the DDNS service provider once you have registered an account there and requested a domain name for your camera After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet ...

Page 42: ...ments are not necessary The following sections explain the ways to configure the video quality or streaming details in case it is required to do so The mark before Video indicates that the list can be expanded by clicking on it Once expanded the list can later be collapsed again by clicking on the mark 5 6 1 Camera Options In general the Camera Options submenu allows users to set the Line Frequenc...

Page 43: ...ght 5 6 1 2 High Frame Mode High Frame Mode available in non Hemispheric cameras only allows users to select the resolution with 60fps frame rate where some video settings such as Exposure and White Balance etc will be automatically configured This configuration will be set as the video stream 1 and the original configuration of stream 1 will now be video stream 2 and so on When any of the setting...

Page 44: ...era is mounted on the wall Ceiling if mounted on the ceiling and Ground if the camera is placed on the ground facing up the sky Select Corner if the camera is mounted together with the corner mounting accessories optional sold separately The purpose of this option is to show the dewarped view of the two sides of the corner in one horizontal view while removing the unwanted edge of the building on ...

Page 45: ...see camera spec for resolution details while Surveillance Mode only allows up to 1920x1080 The higher the resolution objects appear bigger and closer See comparison below Preview Mode with Fisheye Stream Surveillance Mode with Fisheye Stream Preview Mode with Panorama Stream on Ceiling Surveillance Mode with Panorama Stream on Ceiling For a camera with Mounting Type set as Wall the edges are dewar...

Page 46: ... on the upper hemisphere and the lower left appears on the lower hemisphere The lower half is automatically displayed with an inverted orientation ePTZ Mode works similarly as the optical PTZ pan tilt zoom function wherein you can change the viewing direction by moving the mouse over the Live View screen and clicking towards the direction you wish to view This side appears on the lower hemisphere ...

Page 47: ...in out or directional icons e g etc Click or drag the mouse to zoom in out or pan tilt the camera view You can also use the Pan Tilt controls on the panel to zoom and move the camera view To set the current view as the Home position click the Apply button To directly go to the Home position click the middle button of the Pan Tilt controls The Zoom Control and Pan Tilt Speed allow you to configure ...

Page 48: ...ame time MultiView Mode shows up to four different camera views containing a fisheye double panorama and center view This mode is useful if you want a complete overview of the scene as well as see details on the image With the example below the yellow line on the fisheye shows the separation of the double panorama image while the white circle shows the focused area of the center Shows the upper ri...

Page 49: ... configure the camera built in analytics For zoom and PTZ cameras once the camera target view is changed such as when zooming in out or scanning the built in analytics must be re configured 5 6 2 1 Motion Detection The Motion Detection sub section allows users to configure the video motion detection system of the camera Up to 10 different regions covering the whole camera view can be configured fo...

Page 50: ...d be as high as possible while not producing false alarms The default sensitivity level of the cameras is 70 on a scale of 0 100 and it is a good setting for most standard cases To configure or modify an existing configuration click on Setup to define and adjust the motion detection region or its parameters Microsoft Internet Explorer browser is required to configure the motion detection regions T...

Page 51: ...2 Click a starting point of the motion detection region on the screen The yellow dot indicates the starting point of the region Continue clicking on the screen to mark the desired shape of the region After completing the marked region the region number and the detection size box appear The detection size box indicates the minimum size of the object to be identified as an object This feature is use...

Page 52: ...ction size click on the box and drag its corners Alternatively to resize or reshape the motion detection area click on the motion detection area and drag the corner points until the desired size or shape is achieved Location of the region To move the location of the region click on the motion detection region With the corner points showing click the mouse within the region and drag the region to a...

Page 53: ...Profile 1 Runtime MD Profile and Profile 2 Event MD Profile It means that you can configure two independent groups of Motion Detection regions with at most 10 regions in each group Normally the Profile 1 Runtime MD Profile is used as an active profile of the camera However in some cases it is possible to let the camera switch to Profile 2 by using the Event Handler system of the camera For example...

Page 54: ... detection region will trigger 25 of pixels in that region while the cat would trigger only 2 Since we want to have a real alarm in case of human or vehicle passing by while ignoring birds cats butterflies mice etc we need a filter that can define how many percent of triggered pixels will be considered as a real alarm This parameter is called trigger threshold The default value of trigger threshol...

Page 55: ... the turtle would trigger an alarm while the butterfly and the snail would be ignored by the motion detection system Important Please remember that changing the size of the motion detection region has an impact on the threshold the bigger is the size of the motion detection region the smaller should be the threshold value if you want the same object size to trigger motion For example if you increa...

Page 56: ...l lines can be configured based on Stream 1 To configure or modify an existing configuration click on Setup to define and adjust the line or its parameters There are up to four independently configurable lines for line crossing Each configuration has four parameters Enabled or disabled Size and location of the line Direction Alarm timer Enabled or Disabled Each line can be enabled and disabled ind...

Page 57: ... line Then click to mark the ending point of the line After completing the line the line number in out direction and the detection size box appear The detection size box indicates the minimum size of the object that will cross the line to be identified as an object This feature is useful to avoid false alarms For example if the detection size is set to be the size of a human detection will not be ...

Page 58: ... thus the event will not be triggered After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet 5 6 2 3 Security The Security sub section allows users to configure the video analytics which are commonly used for security of business or retail applications The camera can be configured to trigger an alarm whe...

Page 59: ...e shape and location of the region Name Algorithm Alarm timer Threshold Enabled or Disabled Each region can be enabled and disabled individually Only the enabled region appears on the video display Note that the region number is indicated within the selected area Size shape and location of the region The size and shape of the detection region can be any shape defined by the users Regions may even ...

Page 60: ...mpleting the marked region the region number and the detection size box appear The detection size box indicates the minimum size of the object to be identified as an object This feature is useful to avoid false alarms For example if the detection size is set to be the size of a human detection will not be triggered even when a cat passes the detection area It is recommended to keep the detection s...

Page 61: ...corner points until the desired size or shape is achieved To move the location of the region click on the detection region With the corner points showing click the mouse within the region and drag the region to a desired location The detection regions may be overlapping Name Type the desired name to assign to the security configuration of the region ...

Page 62: ...is available for all algorithms Alarm Timer is applicable only with Enter Area to avoid repetitive triggers for the same event Loitering Unattended Object and Missing Object are triggered only once 5 6 2 4 OZT Option The Overview Zoom and Tracking function or OZT allows Hemispheric cameras to provide an overview of the target view while a separate Speed Dome camera zooms in and tracks on a target ...

Page 63: ...ly to save the changes The Reset button undoes the changes that had just been made but not applied yet 5 6 2 5 Auto Tracking Option The Digital Auto Tracking function or Auto Tracking as shown on the UI allows Hemispheric cameras to capture moving objects within the view and follow the objects Every ePTZ streaming channels is used to track one object so only up to four objects can be tracked at th...

Page 64: ...but not applied yet 5 6 3 Compression The Compression section allows the user to define the compression settings of the video streams individually The purpose of compression is to reduce the bandwidth and VMS storage consumption Usually the stream 1 is configured to be the best quality stream for NVR recording purposes while the stream 2 and 3 are configured to be with the basic quality for the li...

Page 65: ...tem defines how the video is streamed The options available vary depending on the selected Video Application Mode see 5 6 1 Camera Options on page 42 Stream 3 usually follows the stream mode setting of Stream 1 Possible options are Panorama View Edges of image is dewarped to display flat image on screen Fisheye View Image looks as if the scene is viewed from a fish s eye ...

Page 66: ...the camera may not necessarily be the maximum resolution of the camera If the user wants to use the maximum resolution it is possible to do it here The maximum possible resolution of the stream 2 will be smaller than stream 1 and so on Frame Rate Defines the amount of frames per second Video Bit Rate Mode available only if the Encoder type is H 264 Under Constant Bit Rate mode CBR the camera keeps...

Page 67: ...uality level the more bit rate the camera will use to achieve the target quality GOP 1 I frame available only if the Encoder type is H 264 and in VBR mode Under VBR mode it is possible to adjust the GOP length that is the occurrence rate of I frames By default there is one I frame per second For example in case of 30fps there will be 1 I frame and 29 P frames every second by default When the GOP i...

Page 68: ... must be set to Preview Mode see 5 6 1 Camera Options on page 42 if the current camera does not meet the required settings for calibration a message similar below will appear Required settings vary depending on model You may need to go to the Camera Options and Compression menu to modify the configuration according to the required settings for calibration see 5 6 1 Camera Option on page 41 Click t...

Page 69: ...the Stream 1 of the camera will appear Usually Stream 1 is configured to be high quality video with maximum resolution and frame rate for recording purposes while Stream 2 is usually a moderate quality stream for live view purposes of the VMS to reduce VMS computing power during video decoding of multiple channels 5 6 5 1 Day Night The section Day Night allows user to control the switching between...

Page 70: ...D There are two modes Auto The built in IR LED will be turned on automatically upon day to night switch and turned off upon night to day switch Disabled The IR LED will be off regardless of day and night mode IR LED Strength Level The scale of 1 10 allows the user to manually define the power level of the IR LED The higher the value the brighter the IR LED is Set the IR LED Strength Level accordin...

Page 71: ...in low light which makes the image look smoother and clearer 3D Noise Reduction Enable this feature for smooth and clear image Disable this feature if the scene contains extreme details that may be smoothed over with 3DNR Edge Enhancement Select the Edge Enhancement value The higher the value the sharper the image WDR Choose the WDR level from following options Disabled low medium high highest Not...

Page 72: ... balance mode and attempts to recognize the light source and its color spectrum automatically and adjusts the image accordingly This function works continuously in the background It is re evaluated for each frame to make sure if there is any change in dominant light source e g the user closes the curtains to block the sun light and turns on the indoor lights In most cases the auto white balance wo...

Page 73: ... R Gain and B Gain values manually Exposure is set automatically but the following two modes are selectable To simplify exposure settings the camera firmware sets the Slowest Auto Shutter Speed to achieve two exposure control settings namely Image Quality Priority Frame Rate Priority Select Image Quality Priority if users want to get a clear image of static objects but accept motion blur for fast ...

Page 74: ...defined target it will further slow down the shutter speed within the allowed range set by user under Slowest Auto Shutter Speed and increase the signal gain Slowest Auto Shutter Speed is the user defined threshold for slowest allowed speed of auto shutter For example if by default the shutter speed would vary between 1 5s 1 2000s depending on the lighting conditions then setting the Slowest Auto ...

Page 75: ...Software User s Manual Ver A1D 502 V8 03 30 NB 75 ...

Page 76: ...e image quality in order to fulfill the special project requirements Please note that in most cases it is highly recommended to keep the camera in Auto Exposure mode and let the intelligent system of the camera find the best possible exposure settings instead In manual exposure mode the user can directly manually adjust the signal Exposure Gain Shutter Speed and even on select models the IRIS Cont...

Page 77: ...legal evidence while blocking the smallest possible area of the video to avoid valuable video evidence being blocked by text overlay The text will be embedded into video and cannot be removed later upon playback or export It is possible to define up to 3 regions of text If more than 1 region of text is enabled and positioned in the same location then the texts will appear one below another row by ...

Page 78: ...nly 24 hour indication is supported mm Minutes in two digit format 00 59 ss Seconds in two digit format 00 59 H a hyphen C a colon X a slash N show Camera Name It might be truncated if exceeds max OSD length The appearance of each region of text can also be set differently for each video stream In this example Region 1 is disabled and Region 2 is enabled for Stream 2 After changing any of the item...

Page 79: ...o and cannot be removed later upon playback or export To use Privacy Mask on hemispheric cameras the following configurations must be set first Video Audio Menu Submenu Setting Camera Options Video Application Mode Preview Compression Stream 1 Encoder Type H 264 Stream Mode Fisheye Resolution 3072 x 2048 Up to 8 regions of privacy masks can be set up The privacy mask is applied to all three 3 vide...

Page 80: ...Software User s Manual Ver A1D 502 V8 03 30 NB 80 3 Check Enabled 4 Click Apply to save and apply the changes 5 Repeat the above procedures to create more masks ...

Page 81: ...ivity level of audio input Note Available in vehicle supported models only Audio Out Volume The audio out volume level can be adjusted in the scale of 0 100 It will influence the volume level of the speakers connected to the camera Note Available only in camera models with audio out support Audio Format Choose the compression format of audio PCM G 711A A law or G 711U µ law To adjust the volume le...

Page 82: ...vent Click the item before Event to expand the list 5 7 1 Event Server Event servers define whom the device may interact with They can be other servers or devices on the network or even the camera itself Event Configuration sets up a list of what to tell the other party during interaction Event list lays down the rules and conditions about when to initiate which responses from which triggers The o...

Page 83: ... the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet SMTP Server SMTP servers can send email upon request from the IP device The email can be a simple subject and text email or attached with snapshot video You may setup two SMTP servers The device will first attempt to send the message via the Primary email SMTP server If ...

Page 84: ...able The default is Login We recommend you to use Auto Detection Available authentication types include Auto Detection None Login Plain Cram MD5 Digest MD5 and PoP Relay Enter the Network SMTP server Port number User Name Password the email address displayed as sender can be different than the user name and Max Connection time before timeout in seconds After changing any of the items above press A...

Page 85: ...r sense of how to utilize this unique function Camera A is a fixed camera that looks at a corridor leading to the main hall It has a motion detection window located near the point where the corridor arrives at the large hall Camera B is a PTZ camera located in the hall which is usually left on auto tour patrol When motion activity in the motion detection region triggers MD1 in Camera A this then i...

Page 86: ...entative NVR Configuration The NVR Configuration is used to setup the NVR Enable the function enter the user name the user password Network HTTP Server address Network HTTP Server port number and Max connection time before timeout in seconds For registration details contact the Customer Help Desk or any sales representative to assist you After changing any of the items above press Apply to save th...

Page 87: ...Audio and Send URL Commands Note Digital I O ports appear only for the camera models that support this function 5 7 3 Digital I O ports Digital input output ports select models only are used to connect digital input DI and digital output DO devices DI is a trigger device like a switch or sensor e g panic button which when pressed or triggered notifies the camera to perform specific actions or the ...

Page 88: ...next For example if the interval is set to 5 seconds the DI will not respond if the panic button is pressed within 3 seconds after the previous trigger To issue another trigger press the button after 5 seconds from the previous trigger DO To configure the digital output device define the active level and response interval The default Active Level is 1 which means the DO will turn to active mode an...

Page 89: ...useful in testing and troubleshooting To setup Notification Messages make sure to enable the message and then determine what type of message to send HTTP CGI or email If you are sending to CGI server you need to enter the CGI path the URL command itself and an optional message If you are sending email please enter the recipient E Mail address the email subject and the body message After changing a...

Page 90: ...I servers and local storage for select models If Audio in is enabled in device the uploaded video will include audio The parameters needed to setup this function are different for each task combination snapshot ftp or video HTTP etc and are explained below Enable UI Upload Media Type Snapshot Video Upload Media to Email FTP CGI FTP CGI Local Upload Period Y Y Y Y Y Y Image during Upload Period Y Y...

Page 91: ...of snapshots taken may not reach the number you specified Pre Buffer Time This is only used by video If this is set to more than 0 then the IP device will start to buffer video in its internal memory The maximum pre buffer is 10 seconds When an event requires video upload the IP device will first upload the video taken right before the event then keep uploading until it reaches the upload time Ima...

Page 92: ...h may be used both on files and folders Symbol Description Example YYYY 4 digits for year 2009 for year 2009 YY the last 2 digits of 4 digits year 09 for year 2009 MM two digits for month 01 12 01 for January DD two digits for date 01 31 01 for the 1st day of a month hh two digits for hour 00 23 mm two digits for minute 00 59 ss two digits for second 00 59 W a space character N camera name camera ...

Page 93: ...er and multiple commands may be issued in a single line An example would be when the access control device at the entrance detects an entry this device provides a DI signal to the PTZ camera and triggers an event This event then sends a loopback command to the PTZ Camera itself by setting its own IP as the HTTP CGI server The PTZ Camera then moves to a preset location stays until the event is over...

Page 94: ... start creating a new event by clicking the event ID number in the list for example 2 There are several parts to the Event rule When is it active You may choose to enable the rule or not The settings will be kept in internal memory even if the event rule is disabled Select the days in a weekly cycle in which this rule and schedule is active Determine the start time and duration of the active perio...

Page 95: ...egion 1 is used as the event trigger You may also ask the event to be repeatedly triggered during this scheduled time The interval is determined in minutes You may use this with email FTP upload to take snapshots at regular intervals Sound Detection The event may be triggered when sound is detected This feature is available on cameras with Audio in capabilities only The Sound Detection must be con...

Page 96: ... is triggered when a security event such as Enter Area is detected See 5 6 2 3 Security on page 56 Line Crossing The event is triggered when line crossing is detected See 5 6 2 2 Line Crossing on page 54 What responses will occur Available responses vary depending on what triggered the event Digital Output selected models only This is a useful link to other devices Click to include this in the res...

Page 97: ...tup page then you may include this in the response section of the event rule by using Send URL Command method It is possible to let the camera return to another preset point at the end of the event Change Day Night Mode selected models only For some models you may force the Camera into Day or Night mode The camera will return to its previous setting whether auto or forced day night upon the end of...

Page 98: ...user interface After changing any of the items above press Apply to save the changes The Reset button undoes the changes that had just been made but not applied yet Once selected the trigger button on the video display screen will show as clickable Click to trigger the selected event This is useful during event rule testing The live view panel would look like this ...

Page 99: ...e memory card fails it means that the file system of the memory card is different from camera in such case press Format button to convert MicroSDHC card into compatible file system It might take couple of minutes to format the storage It may be needed when using brand new MicroSDHC cards or the ones that have been used in other devices before such as photo cameras or mobile phones If the formattin...

Page 100: ...s unmounting automatically for the user File Management When the storage has been properly mounted to the camera the File Management page would become accessible it is no longer grayed out You can later use File Management to search download or delete the recordings At first the File Management page would be empty since there are no files to manage yet Therefore you may skip that page for now The ...

Page 101: ...ount that has a full access to the camera 2 Create up to 10 common users that only have an access for live view and PTZ control 3 Enable disable the option of seeing the live view without needing user name and password anonymous login which is especially convenient function for camera installers on the field For security reasons account name and password is always required when entering Setup page...

Page 102: ...n about camera status settings and log This information is very helpful while doing the camera configuration maintenance or troubleshooting The Server Report is a convenient way of exporting the full list of camera related information in a text format so that it can be sent to the technical support team for faster service ...

Page 103: ...sually done in order to gain new functions or fix existing bugs or limitations while downgrade to older version is used mostly for integration purposes where the newly purchased camera model comes with the newer firmware version than supported by a third party video management system of a given project Firmware uploading can be done in two ways choose to download and select the firmware image manu...

Page 104: ...rom the Download Center and press the Apply button The camera will automatically search the latest firmware version Click the Upload button to start the upload Once the process is finished you will get an OK message and the system will reboot itself If the camera found the running version is already the latest one a message will pop up and firmware upload is not needed If the camera failed to conn...

Page 105: ...llows saving the settings and rebooting the camera remotely This is critical because some settings might not take effect before save reboot Logout Clicking this item allows you to log out of the IP device Be sure to logout this IP device once you have completed all the tasks via Web Configurator ...

Page 106: ...olution zoom in zoom lens or adjust lens to telephoto position vari focal Install the camera closer to target Change to the lens with longer focal length Change the camera model with higher resolution or longer focal length Underexposed image Use Auto Exposure Mode and increase AE Reference Target set the Slowest Auto Shutter Speed to slowest possible 1 5s Add external light source to illuminate t...

Page 107: ...Software User s Manual Ver A1D 502 V8 03 30 NB 107 ...

Page 108: ...n the interval of frames Latency Use dual stream stream 1 for recording stream 2 for live view Lower the bitrate Lower the resolution if acceptable for user Check the cable quality Make sure to use industrial grade switches and routers Check the NVR server client PC requirements from NVR manual Jitter Use the NVR that has the video smoothening algorithm for live view and playback Dropped Frames Us...

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