
Error messages, troubleshooting,
disposal
Error messages / Troubleshooting
15
Page 34
Malfunction
Possible cause
Remedy
PremoPort
Four
is not
communicating with the PC,
no “PC” display during data
transfer
PremoPort
Four
is not switched
on
Switch on PremoPort
Four
Fibre optic cable is not correctly
connected
Check whether the connection cable
on the PC and PremoPort
Four
is
correctly inserted.
Wrong interface set.
Fibre optic cable or converter
defective.
Check whether the correct interface
is set in Diagnostik
Suite
.
Remove the fibre optic cable from
PremoPort
Four
. Start
Diagnostik
Suite.
In the navigation
area, open the “
New
” tab and, for a
new ambulatory blood pressure
measurement, select “Prepare
measurement”. Transfer the patient
data and the measurement plan.
When the connection is correct, a
red light briefly blinks at the end of
the fibre optic cable. Then
reconnect the fibre optic cable to
PremoPort
Four
.
Interface problem of the operating
system
Check in the Windows device
manager whether there is a general
problem with the interface.
If necessary, use another interface.
Check the functionality of the
desired interface with another
connected device.
Battery capacity too low
Check the battery voltage and if
necessary, replace the disposable
batteries or insert newly charged
rechargeable batteries. Disposable
batteries need more than 3 V,
rechargeable batteries need more than
2.5 V battery voltage.
PremoPort
Four
is not
working correctly
External malfunction or device
error
In Diagnostik
Suite,
start the function
“Read in measurement” and thus call
up any available error codes from
PremoPort
Four
. Then check the event
table.