I n f o r m a t i o n M e n u s
EVM contains 4 levels and 256 sections of menus (EVM2004 contains only 9 menus). An extension number of receptionist can be allocated
for each menu section.
During (or after) the menu message, press
＊
to repeat, press
＃
for previous menu, dial 0 to be transferred to the receptionist for this menu
(if none exist transfer to the operator), dial 1-9 for the next level of menu messages or to the receptionist ( if the menu message does not exist),
or dial an extension number (if there is no menu message and receptionist).
The menu number is the number dialed from Greeting to this menu, as shown on the Figure below.
Menu_9
Dial 1
Dial 1
Greeting
Dial 9
Dial 1
M_111
M_119
M_191
M 199
M_n: Menu number
M_1
M_9
M_19
M_11
Dial 9
Dail1 Dial
9
M_1191
M_1199
Dial 1
Dial 9
Dial 9
Dial 1
Dial 1
M_911
M_919
M_991
M_998
M_99
M_91
Dial 9
Dial 1
Dial 9
M_9191
M_9199
Dial 1
Dial 9
Dial 8
Menu_1199
Menu_9199
Menu_1
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After the completion of playing menu message, EVM plays the “prompt after Information Menu”.
The language type will be set by ADM_5_991[Y]_[X]; Y= first digit of the menu number
Language type X: 1= native language, 2= the second language, 3= the third language, 4= the fourth language.
Example: Extension number inquiry
Programming:
ADM_5_991[7]_[1]: language type for Menu-7/Menu-71
ADM_2_9_[7]_[2]: to record message for Menu-7
ADM_2_9_[71]_[2]: to record message for Menu-71
ADM_6_[71]_[220]: to set receptionist for Menu-71
ADM_6_[72]_[201]: to set receptionist for Menu-72
Menu-712 without receptionist and voice message
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Greeting: Thank you for calling ABC Company!
Please dial the extension number. If you do not know
the extension number, please press 7.
Menu-7: For Sales department please press 1,
for Accounting department please press 2, …
Menu-71: Press 221 for Tom,
press 222 for Dick…etc, or
press 0 for the receptionist
Dial 7
Dial 1
Dial 2
To Ext. 201
Dial 0
To Ext. 220
Dial 221
To Ext. 221
