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MyPBX U5XX Administrator's Guide
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seconds to ring this group before routing the call according to the „Destination if
No Answer‟ settings.
2. If the strategy is „Ring Sequentially‟, it means set the number of seconds to
ring a single extension before moving onto the next one.
·
Ring Group Members
An extension can be made a member of this ring group by moving it into the
„Selected‟ box.
·
Destination If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3 Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-41 Queue Page
Call queues allow calls to be sequenced to one or more agents.
Notes:
1.
Dial 'Queue '*'' to log in or 'Queue '**'' to log out the
queue. For example, if the queue number is '680', then agent can dial '680*'
to log in or '680**' to log out.
2.
Follow me feature in extension page will not take effect when it‟s ringing as
an agent of queue
Summary of Contents for MyPBX U520
Page 18: ...U5 series Administrator s Guide Version 14 18 0 22 Yeastar Technology Co Ltd ...
Page 150: ...MyPBX U5XX Administrator s Guide www yeastar comPage133 9 Logout Click to log out safely ...
Page 183: ...MyPBX U5XX Administrator s Guide www yeastar comPage166 FigureE 5 Step5 Finish ...
Page 185: ...MyPBX U5XX Administrator s Guide www yeastar comPage168 Figure F 2 Step3 Finish ...
Page 191: ...MyPBX U5XX Administrator s Guide www yeastar comPage174 Figure H 3 ...
Page 204: ...MyPBX U5XX Extension User s Guide Yeastar Technology Co Ltd www yeastar com 7 9 Figure 1 4 ...