MyPBX U5XX Administrator's Guide
www.yeastar.com
Page90
·
Frequency
How often to announce a prompt to the caller.
4)
Events
If a caller presses the key while waiting in the queue, this setting selects which
action should process the key press.
5)
Failover-Destination
Defines the failover action. A failover occurs after the user reach the Queue max
wait time.
6)
Others
·
Music On Hold
Select the 'Music on Hold' Class for this Queue.
·
Leave When Empty
This option controls whether callers already on hold are forced out of a queue
that has no agents. There are two options.
Yes: Callers are forced out of a queue when no agents are logged in.
No: Callers will remain in a queue with no agents.
·
Join Empty
This option controls whether callers can join a call queue that has no agents.
There are two options,
Yes: Callers can join a call queue with no agents or only unavailable agents
No: Callers cannot join a queue with no agents
The default option is No.
·
Agent Announcement
Announcement played to the Agent prior to bridging in the caller.
·
Join Announcement
Announcement played to callers once prior to joining the queue.
·
Retry
The number of seconds we wait before trying all the phones again.
·
Wrap-up time
How many seconds after the completion of a call an Agent will have before the
Queue can ring them with a new call. The default is 30.
Summary of Contents for MyPBX U520
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Page 183: ...MyPBX U5XX Administrator s Guide www yeastar comPage166 FigureE 5 Step5 Finish ...
Page 185: ...MyPBX U5XX Administrator s Guide www yeastar comPage168 Figure F 2 Step3 Finish ...
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Page 204: ...MyPBX U5XX Extension User s Guide Yeastar Technology Co Ltd www yeastar com 7 9 Figure 1 4 ...
