User Guide SIP-T20P IP Phone
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When you placed a call on hold, the held party will hear the music.
Note
ACD feature is often used in offices for customer service, such as call center. The ACD
system handles the large volumes of incoming calls from callers who have no need to
talk to a specific person but who require assistance from any of multiple persons at the
earliest opportunity. The ACD feature on the SIP-T20P IP phone allows the ACD system to
distribute calls from large volumes of incoming calls to the registered IP phone users. To
use this feature, you should configure an ACD key in advance.
To configure an ACD key via phone user interface:
1.
Press .
2.
Select Features->DSS Keys.
3.
Select the desired DSS key.
4.
Press or to select ACD from the Type field.
5.
Press or to select the desired line from the Account ID field.
6.
Press to accept the change.
You can also configure an ACD key via web user interface at the path Phone->DSS
Keys.
To use the ACD feature:
1.
Press the ACD key when the phone is idle.
The phone LCD screen prompts you the following information:
User ID: the phone number used to log in the queue.
Password: the password used to log in the queue.
All involved parties cannot use encrypted RTP.
1. Type:
◄
ACD
►
1. User ID:
123
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