Yealink Yealink SIP-T20P, User Manual

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Advanced Phone Features
83
2. Press to log in.
Note
After configuring an ACD key, you can press the ACD key to log in the ACD system. After
logging in, you are ready to receive calls from the ACD system. You can press the ACD
key to show your current phone status. You can press the OK key to set your phone
status to Available /Unavailable. The system server monitors your phone status. When
you set the phone status to available, the ACD key LED illuminates solid green, and then
the server begins distributing calls to your phone. When you set the phone to
unavailable, the ACD key LED illuminates flashing green, and then the server
temporarily stops distributing calls to your phone. To log out the ACD system, press .
Note
You can leave voice mails for someone else on the SIP-T20P IP phone. You can also listen
to the voice mails stored in a centralized location. When receiving a new voice mail, the
phone will play a warning tone and the MESSAGE key LED will illuminate. The phone
LCD screen will prompt receiving a new voice mail and a flashing icon.
Note
To leave a voice mail:
You can leave a voice mail for someone else when he/she is busy or inconvenient to
answer the call. Follow the voice prompt from the system server to leave the voice mail,
and then hang up after completing the voice mail.
To configure voice mail access codes via phone user interface:
1. Press .
It is recommended you configure no more than one ACD key on the phone. At any time,
at most one ACD key can be in progress on your phone.
Contact your system administrator for the User ID and Password to access the applicable
queue.
Voice Mail feature is not available on all servers, contact your system administrator for
more information.
New Voice Mail
27 Sep 11:35