Yealink VP530 User Manual Download

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Troubleshooting

Click Reboot to reboot the IP video phone.

Note

How to reset your phone?

You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting your phone.

To reset your phone via phone user interface:

Tap -> Advanced (password: admin) ->Reset&Reboot.

Select the desired type from the pull-down list of Reset Option.

Tap in the Reset now field.

The LCD screen prompts the following message:

Tap OK to restore the factory settings.

Note

How to export PCAP Trace?

We may need you to provide a PCAP Trace to help analyze the problem.

To export a PCAP trace via web user interface:

Click on Phone->Upgrade.

Click Start to begin recording signal traffic.

Recreate the error to be documented in the trace.

Click Stop to end recording.

Click Export to open the file download window, and then save the file to your local
system.

Any reboot of your phone may take a few minutes.

Reset of your phone may take a few minutes.

Summary of Contents for VP530

Page 1: ......

Page 2: ...TICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGYCO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNES...

Page 3: ...er is encouraged to try to correct the interference by one or more of the following measures 1 Reorientor relocate the receiving antenna 2 Increase the separation between the equipmentandreceiver 3 Connectthe equipmentinto an outleton a circuitdifferentfrom that to which the receiver is connected 4 Consultthe dealer or an experience radio TVtechnicianfor help To avoidthe potential effects on the e...

Page 4: ... software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions ofthe license The original GPL license source code ofcomponents licensedunder GPL andused in Yealink products can be downloadedonline http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ...ur IP video phone Be sure to verify with your system administrator that your network is prepared for configuring your IP video phone As well be sure to read the Packaging Contents section in this guide before you set up and use the phone If this is your first time using the VP530 IP video phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available on...

Page 6: ...on page 58 Call Waiting on page 67 TV Output on page 84 Major updates have occurred to the following sections Shortcut Menu on page 23 History Management on page 33 DSS Keys on page 35 Troubleshooting on page 93 The following sections are new for this edition Shortcut Menu on page 23 Dial Plan on page 46 Music on Hold on page 85 Major updates have occurred to the following sections Icon Instructio...

Page 7: ...About This Guide vii Intercom on page 82 ...

Page 8: ...User Guide for the VP530 IP Video Phone viii ...

Page 9: ...nts ix Overview 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 4 User Interfaces 5 Phone User Interface 5 Web User Interface 5 Documentation 7 Getting Started 9 Packaging Contents 9 Phone Installation 10 Phone Initialization 13 Phone Status 13 Basic Network Settings 14 Registration 15 Idle Screen 15 Customizing Your Phone 17 General Settings 17 Backlight 17 Language 18 Ti...

Page 10: ...Basic Call Features 51 Placing Calls 52 Answering Calls 54 Ending Calls 55 Redialing Numbers 56 Auto Answer 56 Auto Redial 57 Call Completion 58 Call Return 60 Call Mute 61 Call Hold Resume 61 Do Not Disturb DND 63 Call Forward 63 Call Transfer 66 Call Waiting 67 Conference 68 Local Conference 68 Network Conference 69 Call Park 70 Call Pickup 72 Anonymous Call 74 Anonymous Call Rejection 75 Advanc...

Page 11: ...s 83 TV Output 84 Music on Hold 85 Messages 86 Short Message Service SMS 86 Voice Mail 89 Message Waiting Indicator MWI 90 Troubleshooting 93 Regulatory Notices 99 Service Agreements 99 Limitations of Liability 99 Safety Instructions 99 Appendix A Time Zones 101 Index 103 ...

Page 12: ...User Guide for the VP530 IP Video Phone xii ...

Page 13: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the VP530 IP video phone are the LCD screen camera and the keypad ...

Page 14: ...esses the local directory Camera Switch Stops or starts the transmission of the near site video Navigation Keys Scroll through a list position the cursor within text or adjust the volume Scroll through a list or highlight the desired item Expands the pull down list selects a highlighted item or answers an incoming call Keypad Provides the digits letters and special characters in context sensitive ...

Page 15: ...ailable Registered successfully Register failed Registering Stop the near site video Hands free speakerphone mode Handset mode Headset mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Call Failed Ringer volume is 0 Received Calls Dialed Calls Missed Calls Forwarded Calls Voice Call ...

Page 16: ...us Description Solid green The phone is in dialing connecting or talking state Fast flashing green The network is unavailable The phone receives an incoming call There is no available account Slow flashing green The phone is in upgrading state The call on the phone is on mute or on hold The phone receives new message missed call or forwarded call Off The phone is in idle state ...

Page 17: ...phone user interface The Advanced Settings options are administrator level features only the default password is admin case sensitive Formore information on customizing your phone using the available options from the phone user interface refer to Customizing Your Phone on page 17 In addition to the phone user interface you can also customize your phone via web user interface In order to access the...

Page 18: ... Redial Call Completion Call Waiting Call Return Conference Anonymous Call Anonymous Call Rejection DND Basic Phone Settings Language Time Date Ring Tones Backlight Phone Volume Change Wallpaper Call Log Management Contact Management Local Directory Remote Phonebook DSS Keys Key as Send Hotline Live Dialpad Advanced Phone Features BLF BLF List Shared Line Intercom TV Output Music on Hold Messages ...

Page 19: ...phone Name Contents Where found Language Quick Installation Guide Basic set up of the phone In the package English Quick Reference Guide Basic call features and phone customizations In the package English User Guide Phone Web user interface settings Basic call features and advanced phone features On the website English Note The table above lists most of the feature options Please refer to the rele...

Page 20: ...User Guide for the VP530 IP Video Phone 8 ...

Page 21: ...deo phone The topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your VP530 IP video phone package IP Video Phone ...

Page 22: ...Guide Quick Reference Guide Check the list before installation If you find anything missing contact your system administrator If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone Connect the Handset and optional Headset Connect the Network and Power ...

Page 23: ...nections Your system administrator will advise you which one to use AC power Optional Power over Ethernet PoE AC Power Optional To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet The headset should be purchased separately ...

Page 24: ...itch or hub To connect the PoE 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Note If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can also share the network with other network device such as a PC personal computer It is an optional...

Page 25: ...gs e g IP address subnet mask gateway and DNS server by default Note You can view the system status of your phone via phone userinterface or web user interface Available information of phone status includes General status e g IP address MAC address and firmware version Network status e g WAN type WAN IP and subnet mask Phone status e g hardware version firmware version product ID and MAC address A...

Page 26: ...rowser s address bar using the keyboard of the computer and then press the Enter key 3 Enter the User Name admin and Password admin in the pop up dialogue box 4 Click OK to log in The LCD screen of the computer displays the Status page If your phone cannot contact a DHCP server for any reason you need to configure a static IP address manually To configure a static IP address via phone user interfa...

Page 27: ...rator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready to use If your phone is not registered you may have to registerit For more information on how to register your phone referto Account Management on page 44 If the phone has successfully started up the idle screen will appear on the phone LCD screen as shown below Wrong n...

Page 28: ...VP530 IP Video Phone 16 The idle screen shows the following information Item Description 1 Menu Key 2 Wallpaper 3 Shortcut Menu 4 Soft Keys 5 Line Keys 6 Near site Video Window 7 DSS Key 8 Time and Date 9 Current Account ...

Page 29: ...If you require additional information or assistance with your new phone contact your system administrator You can configure the backlight status on the LCD screen by the following parameters Brightness Level The level of backlight when the phone is active Backlight Level The level of backlight when the phone is inactive Backlight Time Turn off the backlight when the phone is inactive for approxima...

Page 30: ...h of your internet browser for the web userinterface if the language of your internet browser is not supported by the phone the web user interface will use English by default You can change the languages of the phone user interface and the web user interface respectively Note To change the language of the phone user interface 1 Tap Basic Language Backlight level means the intensity of backlight No...

Page 31: ...Language 3 Click Confirm toaccept the change The text on the web userinterface will change to the language that you selected The time and date appears on the LCD screen of the VP530 IP video phone If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server contact your system administrator for more information You can configure the phone to obtain the time and da...

Page 32: ...list of Daylight Saving and then select Automatic 6 Press the Save soft key to accept the change or the Back soft key to cancel 7 Tap to return to the idle screen Note To configure the time and date manually via phone user interface 1 Tap Basic Date Time 2 Tap the pull down list of Time Type and then select Manual 3 Enter the specific date and time in the Date and Time fields 4 Press the Save soft...

Page 33: ...ange or the Back soft key to cancel 5 Tap to return to the idle screen There are 7 available date formats for example the date format WWW DD MMM WWW represents the first three letters of the week DD represents two digit of the date and MMM represents the first three letters of the month The date formats you need to know Date Format Example 2012 10 25 WWW MMM DD Thu Oct 25 DD MMM YY 25 Oct 12 YYYY ...

Page 34: ...sword 2 Enter the old password in the Current Password field 3 Enter the new password in the New Password field 4 Enter the new password again in the Confirm Password field 5 Press the Save soft key to accept the change or the Back soft key to cancel 6 Tap to return to the idle screen You can also configure administrator password via web user interface at the path Security Password You can set the...

Page 35: ...tive menu that allows you to quick access the feature setting interface The IP video phone provides the shortcut menu for these features New Call Favorites Forward and Voice Mail You can enable or disable the IP video phone to display the shortcut menu on the idle screen By default the shortcut menu is disabled on the IP video phone To configure the shortcut menu via phone user interface 1 Tap Bas...

Page 36: ...aper image must be jpg Contact your system administrator for the detailed requirement of the file format To change the wallpaper via phone user interface 1 Tap Basic Display Wallpaper 2 Tap to page up or to page down 3 Tap the desired wallpaper 4 Press the Set Wallpaper soft key to apply the selected wallpaper 5 Tap to return to the idle screen The selected wallpaper appears on the idle screen To ...

Page 37: ... when the phone is idle To adjust the ringer volume via phone user interface 1 Press or to adjust the ringer volume when the phone is idle Note Ring tones are used to indicate incoming calls You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Tap Basic Sound Ring Tones 2 Tap...

Page 38: ...f Ring Tone If Auto is selected this account will use the ring tone selected for the phone at Phone Preference Referto the above instruction 4 Click Confirm toaccept the change You can also upload custom ring tones for your phone Contact your system administrator for more information Note The ring tone for an incoming call on the phone may be different For example when the phone receives an incomi...

Page 39: ... to different groups in the local directory You can also call delete or search for a contact in the local directory You can add up to 30 contacts in the blacklist group Incoming calls from the contacts of the blacklist group will be rejected automatically To add a new group to the local directory manually 1 Press the Directory soft key 2 Press the Group Manager soft key 3 Press the New Group soft ...

Page 40: ...d photo 6 Tap the pull down list of Ring Tones and then select the desired ring tone 7 Press the Save soft key to accept the change or the Back soft key to cancel 8 Tap to return to the idle screen Note To add a contact to the blacklist group manually 1 Press the Directory soft key 2 Tap the Blacklist group 3 Press the New Contact soft key 4 Enter the Name and the Office Mobile orFamily numbers in...

Page 41: ... 8 Tap to return to the idle screen Incoming calls from this contact will be rejected automatically To edit a contact in the local directory 1 Press the Directory soft key 2 Tap the desired contact for one second 3 Tap the desired contact information and then edit 4 Press the Save soft key to accept the change or the Back soft key to cancel 5 Tap to return to the idle screen To delete a contact in...

Page 42: ...act 5 Tap the OK soft key to confirm the deletion To place a call to a contact from the local directory 1 Press the Directory soft key 2 Tap the desired contact The phone displays as the following figure 3 Tap the desired number you want to dial The phone dials out the number automatically To search for a contact in the local directory 1 Press the Directory soft key ...

Page 43: ...tact list file file format must be xml from your local system 3 Click Import XML toimport the contact list The web user interface prompts This operation will delete all records which already exist Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory 2 Click Browse toselect a contact list file file format must be...

Page 44: ... access URL of the corporate directory To configure an access URL for remote phonebook via web user interface 1 Click on Directory Remote Phone Book 2 Enter the access URL in the URL field 3 Enter the name in the Display Name field 4 Click Confirm toaccept the change To access your corporate directory via phone user interface 1 Tap Directory Remote DIR The phone connects to load the corporate dire...

Page 45: ...d enable the history record feature in advance To enable the history record feature via phone user interface 1 Tap Call Feature Others 2 Tap in the History Record field 3 Press the Save soft key to accept the change or the Back soft key to cancel 4 Tap to return to the idle screen To view the history list 1 Press the History soft key The LCD screen displays the All Calls list 2 Tap Dialed Calls Mi...

Page 46: ... Press the History soft key 2 Tap the corresponding list 3 Tap the desired entry for one second 4 Press the Add soft key 5 Enter the name in the Name field 6 Tap the corresponding pull down lists and then select the desired group photo and ring tone 7 Press the Save soft key to accept the change The entry is successfully saved to the local directory 8 Tap to return to the idle screen To delete an ...

Page 47: ...es from the history list 1 Press the History soft key 2 Press the Clear soft key The LCD screen prompts Clear all records 3 Tap the OK soft key to confirm the deletion There are two types of DSS keys Memory Keys and Line Keys The use of line keys and memory keys are almost the same The details will be introduced below The VP530 IP video phone supports 18 memory keys and 4 line keys ...

Page 48: ...en select the desired type 6 Optional Tap the pull down list of Account ID and then select the desired line If Auto is selected the phone will use the first registered account 7 Optional Enter the key label that will display on the LCD screen in the Label field 8 Optional Enter the corresponding value in the Value field 9 Optional Enter the corresponding value in the Extension field 10 Press the S...

Page 49: ...mory key to place an active call on hold 4 Tap the memory key again to resume the call Tap the memory key the phone will use the account selected from the pull down list of Account ID Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember Dependencies Type Speed Dial Account ID this feature will be applied to the account Label key label displays onth...

Page 50: ...e number receives an incoming call The call is answered on your phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group Dependencies Type Key Event Key Type Group Pickup Account ID the account this feature will be applied to Label key label displays onthe LCD screen Value the group pickup feature code Usage Tap the memory key on y...

Page 51: ...y key to access the contact group specified in the Local Group field XML Group You can use this key feature to access the remote group in your corporate directory quickly You should configure the remote phonebook in advance For more information refer to Remote Phone Book on page 32 Dependencies Type Key Event Key Type XML Group XML Group the remote group name you want to access if the remote phone...

Page 52: ...up a conference call For more information refer to Conference on page 68 Dependencies Type Key Event Key Type Conf Label key label displays onthe LCD screen Usage Tap the memory key during an active call to set up a conference which performs the same as the Conference soft key Forward You can use this key feature to forward an incoming call to someone else For more information refer to Call Forwar...

Page 53: ...trieve the call DND You can use this key feature to activate or deactivate the DND mode Dependencies Type Key Event Key Type DND Label key label displays onthe LCD screen Usage 1 Tap the memory key to activate the DND mode 2 Tap the memory key again to deactivate the DND mode Note Redial You can use this key feature to access the Dialed Calls list when the phone is idle Dependencies Type Key Event...

Page 54: ...uring a call tap the memory key to activate the group listening mode You can then speak and listen through the handset headset and other people at your side can listen through speaker at the same time 2 Tap the memory key again to deactivate the group listening mode Public Hold You can use this key feature to place an active call on public hold or retrieve a public held call The public hold featur...

Page 55: ...y within a few seconds 3 Configure the network parameters in the corresponding fields 4 Press the Next soft key 5 Configure the auto provision parameters in the corresponding fields 6 Press the OK soft key The phone will reboot to update configurations URL You can use this key feature to access a specific URL quickly Dependencies Type URL Label key label displays onthe LCD screen URL the URL you w...

Page 56: ...e idle screen You can tap the desired line key for one second when the phone is idle to quick access to the configuration interface You can also configure the line key via web user interface at the path DSS Key Line Key For more information on using the line keys referto Memory Keys introduced above You can register one or multiple accounts on the VP530 IP video phone You can also configure each l...

Page 57: ...fault account for dialing out calls when there are multiple accounts on your phone This feature can be configured via phone userinterface To configure the default account via phone user interface 1 Tap Call Feature Others Default Account 2 Select the desired account from the pull down list of Default Account 3 Press the Save soft key to accept the change or the Back soft key to cancel 4 Tap to ret...

Page 58: ... figure Incoming calls to this line will be distributed evenly among the available line keys Similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys Dial plan is a string of characters that governs the way your VP530 IP video phone processes the inputs received from your phone keypad The VP530...

Page 59: ...signed for convenience when you try to dial out a number For example a replace rule is configured as Prefix 1 and Replace 1234567 then when you try to dial out the number 1234567 you just need to enter 1 on the phone and then press the Send soft key To add a replace rule via web user interface 1 Click on Phone Dial Plan Replace Rule 2 Enter the string e g 2xx in the Prefix field 3 Enter the string...

Page 60: ...ne Dial Plan Dial now 2 Enter the desired value e g 1234 in the Dial now Rule field 3 Enter the desired line ID in the Account field or leave it blank 4 Click Add toadd the dial now rule When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key Note Delay Time for Dial now Rule You can configure the interval for dial now rules That is you c...

Page 61: ...er via web user interface 1 Click on Phone Dial Plan Block Out 2 Enter the desired value in the Block Out Number field 3 Enter the desired line ID in the Account field or leave it blank 4 Click Confirm toadd the block out numbers You can enable the live dialpad feature on the VP530 IP video phone which enables the IP video phone to automatically dial out the phone number without pressing any other...

Page 62: ...atically after the specified delay time To configure the hotline via phone user interface 1 Tap Call Feature Others Hotline 2 Enter the desired number in the Number field 3 Enter the delay time in seconds in the Hotline Delay field 4 Press the Save soft key to accept the change or the Back soft key to cancel 5 Tap to return to the idle screen You can also configure the hotline via web userinterfac...

Page 63: ...es basic operating instructions for the VP530 IP video phone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assista...

Page 64: ...l you can Start and stop the transmission of near site video Swap the video windows View video on the full screen Your phone displays video in two windows a small window located on the top right of the LCD screen and a larger window centered in the middle of the LCD screen By default the near site video displays in the small window and the far site video displays in the window in the center of the...

Page 65: ...tap the desired number from the list to dial out directly By default the key is set as a send key You can set the key as send key or set neither of them as send keys For more information refer to the Key as Send on page 22 Note You can also dial using the SIP URI or IP address To obtain the IP address of your phone press the OK key The maximum SIP URI or IP address length is 32 characters For exam...

Page 66: ...s or the Send soft key With an optional headset connected Enter the desired number using the keypad Press or the Send soft key To place multiple calls You can have more than one call on your VP530 IP video phone To place a new call during an active call do one of the following Tap the line key The active call is placed on hold Enter the desired number using the keypad Press or the Send soft key Pr...

Page 67: ... the Answer soft key With the headset connected tap the line key Answering When in Another Call If you are during an active call an incoming call arrives on the phone do one of the following Press or the Answer soft key The incoming call is answered and the original call is placed on hold To end a call Do one of the following If you are using the handset press the End Call soft key tap or hang up ...

Page 68: ...r phone 1 Press when the phone is idle to access the Dialed Calls list 2 Tap the desired entry to dial out You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure auto answer via phone user interface 1 Tap Call Feature Auto Answer 2 Select the desired line 3 Tap to enable the phone au...

Page 69: ...ial attempts To configure auto redial via phone user interface 1 Tap Call Feature Others Auto Redial 2 Tap in the Auto Redial field 3 Enter the desired time in the Redial Interval field the default time interval is 10s 4 Enter the desired times in the Redial Timesfield the default times are 10 5 Press the Save soft key to accept the change or the Back soft key to cancel 6 Tap to return to the idle...

Page 70: ...tivate auto redial The following prompt will appear on the LCD screen of the phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as you configured until the called party is idle You can use the call completion feature to notify the caller of a failed call when the callee becomes available to receive a call To configure call compl...

Page 71: ...el 4 Tap to return to the idle screen You can also configure call completion via web user interface at the path Phone Features To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone 1 Tap the OK soft key the phone returns to the idle screen and call completion is activated ...

Page 72: ...figure a call return key via phone user interface 1 Tap 2 Tap the desired DSS key for one second 3 Tap the pull down list of Type and then select Key Event 4 Tap the pull down list of Key Type and then select Call Return 5 Enter the key label in the Label field or leave it blank 6 Press the Save soft key to accept the change or the Back soft key to cancel The call completion feature is not availab...

Page 73: ...an active call The phone LCD screen shows the call is on mute and the event indicator LED flashes green To un mute a call 1 Press or tap again to un mute the call You can place an active call on hold At any time at most one active call can be in progress on your phone other calls can be received and made while placing the original call on hold When placing a call on hold your IP PBX might play a m...

Page 74: ...n Hold If multiple calls are placed on hold tap the desired call the phone retrieves the hold call automatically If multiple calls are placed on hold on more than one line keys you can view the details of the call by tapping the corresponding line key and then press the Resume soft key to retrieve the call The phone will beep softly every 30 seconds to remind you that you still have a call on hold...

Page 75: ...ll rejects all incoming calls and prompt a message on the LCD screen Note You can configure your phone to forward incoming calls to another party by the Static Forwarding You can also forward incoming calls while your phone is ringing refer to the dynamic forwarding Static Forwarding Three types of static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward Incoming call...

Page 76: ...g calls to in the Target field 3 Optional Enterthe always forward on code or always off code respectively in the On Code orOff Code field b If you tap Busy Forward 1 Tap in the Busy Forward field 2 Enter the destination number you want to forward all incoming calls to when the phone is busy in the Target field 3 Optional Enterthe busy forward on code or busy off code respectively in the On Code or...

Page 77: ...nabled You can also configure forward feature via web user interface at the path Phone Features Note To disable call forward 1 Tap Call Feature Call Forward 2 Tap the desired forwarding type 3 Tap todisable the call forward Dynamic Forwarding To forward an incoming call to another party 1 When the phone is ringing press the Forward soft key You can also enter the SIP URL or IP address in the Targe...

Page 78: ...ransfer Transfera call directly to another party without consulting Semi Attended Transfer Transfera call when the target phone is ringing Attended Transfer Transfera call with prior consulting To perform a blind transfer 1 Press or the Transfer soft key during a call 2 Enter the number you want to transferthe call to 3 Press or the Transfer soft key to complete the transfer Then the call is conne...

Page 79: ... handset the transfercan be completed by hanging up the handset You can cancel the transfer before the call connects by pressing the Cancel soft key You can enable or disable the call waiting feature on the phone If the call waiting feature is enabled you can receive another call when there is an active call on the phone If the call waiting feature is disabled another incoming call is automaticall...

Page 80: ... called Local Conference and is the default method of conference To set up a local conference call 1 Place a call to the first party 2 Press the Conference soft key to create a new call The active call is placed on hold 3 Enter the number of the second party 4 Press or the Send soft key 5 When the second party answers the call you can consult with him or her before adding to the conference 6 Press...

Page 81: ...ve conference call To use this feature contact your system administrator for the network conference URI in advance and configure the phone via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Network from the pull down list of Conference Type 5 Enter the conference URI e g conference example com in the Conference URI...

Page 82: ...nother phone in the system for example a phone in another office or conference room You can park an active call by tapping the call park key on the phone If the call is parked successfully the response is either a voice prompt confirming that the call is parked or a visible indication on the LCD screen When the call is parked successfully someone can retrieve the parked call on another phone Note ...

Page 83: ... wants to take the call in a conference room for privacy then taps the call park key on phone A 3 User on phone A walks to an available conference room where the phone is designated as phone C The user dials the call park retrieve feature code to retrieve the parked call The system establishes call between phone B and C Note The call park feature code and call park retrieve feature code are predef...

Page 84: ... for one second 3 Tap the pull down list of Type and then select Key Event 4 Tap the pull down list of Key Type and then select Pick Up 5 Tap the pull down list of Account ID and then select the desired line 6 Enter the key label in the Label field or leave it blank 7 Enter the pickup code followed by the specific phone number you want to pick up in the Value field 8 Press the Save soft key to acc...

Page 85: ... of Account ID and then select the desired line 6 Enter the key label in the Label field or leave it blank 7 Enter the group pickup feature code in the Value field 8 Press the Save soft key to accept the change or the Back soft key to cancel 9 Tap to return to the idle screen You can also configure a group pickup key via web user interface at the path DSS Key Memory Key orLine Key To pick up a cal...

Page 86: ...the Anonymous Call field 4 Optional Enter the anonymous call on code in the On Codefield 5 Optional Enter the anonymous call off code in the Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel 7 Tap to return to the idle screen You can also configure the anonymous call via web userinterface at the path Account Basic To place an anonymous call 1 Using the sp...

Page 87: ...showing up To configure anonymous call rejection via phone user interface 1 Tap Call Feature Anonymous 2 Tap the desired line 3 Tap in the Anonymous Reject field 4 Optional Enter the anonymous call rejection on code in the On Code field 5 Optional Enter the anonymous call rejection off code in the Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel 7 Tap to...

Page 88: ...User Guide for the VP530 IP Video Phone 76 ...

Page 89: ...e to make a call the BLF key memory key illuminates solid green on your phone to indicate that the friend s phone is in use and busy You can press a BLF key to dial out the monitored phone number when it is idle You can also pick up a call directly by tapping the BLF key when the monitored phone is ringing For more information contact your system administrator To configure a BLF key via phone user...

Page 90: ...ace at the path DSS Key Memory Key orLine Key The status of the monitored user will be displayed on the BLF key as follows The monitored userdoes not exist The monitored user6002 is idle Tap the BLF key to call the monitored user The monitored user 6002 is ringing Tap the BLF key to pick up the ringing call directly The monitored user6002 is during an active call When the monitored user is in use ...

Page 91: ...seris idle Tap the BLF List key to call the monitored user The monitored useris ringing Tap the BLF List key to pick up the call directly The monitored useris during a call To configure the BLF List settings via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the BLF List URI in the BLF List URI field 5 Optional Ente...

Page 92: ...ure to share an extension number which is used on two or more IP video phones at the same time An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and secretary scenario For example the secretary can share the boss s extension number by configuring a shared li...

Page 93: ...d then select Private Hold 5 Enter the key label in the Label field or leave it blank 6 Press the Save soft key to accept the change or the Back soft key to cancel 7 Tap to return to the idle screen You can also configure a private hold key via web user interface at the path DSS Key Memory Key orLine Key To place a call on private hold 1 Tap the private hold key when there is an active call on the...

Page 94: ...t ID and then select the desired line 5 Enter the key label in the Label field or leave it blank 6 Enter the remote extension number in the Valuefield You can also tap to select a contact 7 Press the Save soft key to accept the change or the Back soft key to cancel 8 Tap to return to the idle screen You can also configure an intercom key via web user interface at the path DSS Key Memory Key orLine...

Page 95: ...le or disable the IP video phone to automatically answer an incoming intercom call Intercom Mute Allows you to enable or disable the microphone on the IP video phone for Intercom calls Intercom Tone Allows you to enable or disable a warning tone when the phone receives an incoming intercom call Intercom Barge Allows you to enable or disable the IP video phone to automatically answer an incoming in...

Page 96: ...able or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call when there is already an active call and places the active call on hold If there is already an intercom call the phone automatically rejects the incoming intercom call and returns busy tone If I...

Page 97: ...old Server account When placing a call on hold the phone will invite this SIP URI to the Music on Hold Server account The Music on Hold account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure music on hold server via web user interface 1 Click...

Page 98: ...e the event indicator LED flashes green and the phone LCD screen will prompt receiving new text message example New Text Message 1006 2 with the number of waiting messages the messages to which account and the text message icon The phone LCD screen displays as the following figure Note To read the text message 1 Tap Message Text Message Inbox The SMS feature is not available on all servers Contact...

Page 99: ... the To field 4 Compose the new text message 5 Press the abc soft key to change the input mode 6 Press the Send soft key to send the message or the Back soft key to cancel 7 Tap to return to the idle screen To reply a text message 1 Tap Message Text Message Inbox 2 Tap the desired message 3 Press the Reply soft key 4 Compose the new text message If the phone prompts receiving new text message you ...

Page 100: ...age Inbox Sent Box Outbox orDraftbox 2 Press the Edit soft key 3 Tap the desired messages 4 Press the Delete soft key todelete the desired message The LCD screen prompts the message Delete the selected messages 5 Tap the OK soft key toconfirm the deleting Note You can also delete all text messages by pressing the Delete All soft key You can refer to the above steps ...

Page 101: ...ice mail and a voice mail icon Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave the voice mail and then hang up after completing the voice mail To configure voice mail access codes via phone user interface 1 Tap Message Voice Mail Set Voicemail 2 Tap the desired acco...

Page 102: ...Tap Message Voice Mail View Voicemail The phone LCD screen displays the amount of the voice mails that includes new or old voice mails 2 Tap the desired account to listen to the voice mails The VP530 IP video phone supports MWI feature when receiving a new voice message If someone leaves you a voice mail you will receive a message waiting indicator MWI will be indicated in three ways a warning ton...

Page 103: ... Subscription parameters you need to know Option Description Subscribe for MWI Enable or disable a subscription for MWI service MWI Subscription Period Period of MWI subscription The IP video phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select the desired account from the pull down list of Account 3 Select Enabled...

Page 104: ...User Guide for the VP530 IP Video Phone 92 ...

Page 105: ...at the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service and the event indicator LED fast flash green When the SIP accounts do not registersuccessfully the phone LCD screen prompts No Account messag...

Page 106: ... jack on the phone and handset Refer to Phone Installation on page 10 Check to ensure that the headset volume is adjusted to an appropriate level Refer to Volume on page 25 Why is my headset not working Check to ensure that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 10 Check to ensure that the headset volume is adjusted to an appropriat...

Page 107: ...set Option 3 Tap in the Reset now field The LCD screen prompts the following message 4 Tap OK torestore the factory settings Note How to export PCAP Trace We may need you to provide a PCAP Trace to help analyze the problem To export a PCAP trace via web user interface 1 Click on Phone Upgrade 2 Click Start tobegin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click ...

Page 108: ... to a Syslog Server contact your system administrator for more information How to export import the phone configurations We may need you to provide your phone configurations to help analyze your problem In some instance you may need to import configurations to your phone To export your phone configurations via web user interface 1 Click on Phone Configuration 2 Click Export toopen file download wi...

Page 109: ...n Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Select Enabled from the pull down list of Voice Encryption SRTP Note The SRTP feature is not available on all servers Contact your system administrator for more information ...

Page 110: ...User Guide for the VP530 IP Video Phone 98 ...

Page 111: ...ructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry and clean Durin...

Page 112: ...ot spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twis...

Page 113: ...n 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad and Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Buenos Aires 03 00 Brazil Brasilia 02 00 Middle Atlantic 01 00 Portugal Azores 0 GMT 0 Greenland...

Page 114: ...sia Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapor...

Page 115: ...ntacts 29 Documentation 7 Do Not Disturb DND 63 DSS Keys 35 E Editing Contacts 29 Ending Calls 55 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Hotline 50 I Icon Instructions 3 Idle screen 15 Importing Exporting Contact lists 31 Incoming Intercom Calls 83 Intercom 82 In This Guide v K Key as Send 22 L Language 18 LED Instructions 4 Limitation of Liability 99 Line Keys...

Page 116: ...ety Instructions 99 Searching for Contacts 30 Semi attended Transfer 66 Service Agreements 99 Shared Line 80 Short Message Service SMS 86 Shortcut Menu 23 T Text Message 86 Time Zones 101 Time and Date 19 Troubleshooting 93 TV Output 84 V Volume 25 Voice Mail 89 W Wallpaper 24 Warranty vi WEEE Warning vii Web User Interface 5 ...

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